“We haven't had a claim but the administration side for reminders and information has been spot on.
The breakdown side is amazing our motorhome broke down this morning and we were home within about three hours and the motorhome dropped off at our local garage. Brilliant”
“Premium prices are low considering the type of vehicle insured, now have 2 vehicles with you, good service, very polite customer service 5 stars all round, please keep up the good work and you will keep my custom
Thanks”
Hi Geoffrey
Thank you for the 5 star feedback, I am pleased we were able to offer a competitive quotation for your Nissan.
Regards
Emma
Performance Direct
Hi Darren
Thank you for the 5 star feedback, I am pleased to read that our operators were polite and helpful.
If there is anything else I can assist with, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Ivan
Thank you for bringing this to our attention. If you are still yet to receive your documents please visit www.performancedirect.co.uk and submit a feedback form (found in the Existing Customer menu).
This form is dealt with by a dedicated team who will look into why you haven't received your documents.
In the meantime, if there is anything else I can do to help please just let me know.
Regards
Emma
Performance Direct
Hi Peter
Thank you for the feedback regarding your renewal.
I will pass your comments onto the renewal department but if there is anything else I can do to assist, please don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Philip
Thank you for the 5 star feedback, it's great to know our operators were professional and friendly and your continued business is appreciated.
For any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
“Been with them now for approx. 19 years. Very friendly, and polite, go out of there way to get you the best quote.
I would highly recommend them. Jim Kelly. Stafford.”
Hi James
Thank you for the great review. I am pleased to read that you received the level of customer service that Performance Direct is proud to maintain.
Your continued loyalty is greatly appreciated.
For any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
“You offered insurance for my vehicle at what seemed a reasonable price until you added all these extras not impressed I hope other people do not fall in to your trap”
Hi Simon
Thank you for sharing your experience and bringing this to our attention. I have raised this with our customer liaison team who will look into the concerns in your review.
Regards
Emma
Performance Direct
Hi Martin
Thank you for taking the time to leave your feedback.
I'm pleased to know that your experience with us has been efficient and professional.
To offer some reassurance, should the situation occur, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
“Great & good value - my only gripe is that when I had to ring breakdown they hadn't got my details so I had to ring Performance Direct to get them to confirm with the breakdown company but I couldn't get an answer to my call for ages! ! V frustrating!”
Hi Laura
Thank you for sharing your feedback, I'm pleased you are happy with the renewal process.
To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
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