“Found me a good policy at a good price, but the mechanics of completing the policy were pretty clumpy - documents not all available online until I chased up, vehicle details not all correctly transferred from compare the market .com. etc.”
“Customer service need to improve.
They promise to call back but this never happens.
Looks like customer care is not a priority for this booking agent.”
Hi Darren
Thank you for bringing this to our attention, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated.
Kind regards
Emma
Performance Direct
Hi Denise
Sorry to see that you have been left feeling this way, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated.
Kind regards
Emma
Performance Direct
Hi Dennis
Thank you for taking the time to leave a review, I am pleased to hear how happy you are with the quick service provided.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
“Flash back to 80's service
Applied via quidco-
Apparently insured, but they speak to me before documents released ???
Took around a month for them to get in contact then had to check though details on phone that Id already provided wasting time
Then asked for proof of no claims - so faf trying to track down proof from previous insurer
Come on.....insures have been sharing info for years the best take the work off the customer”
“Why is taking out car insurance so long winded and difficult! We have had to provide all information 3 times, before we even got anywhere. Not impressed.”
“Car hit the back of me In February
I was told othe admitting liability
Until my renewal and found out
It’s still pending and cost me £250 more than it should 😡”
“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”
