Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 2,737 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“Good price and great service.”

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Posted 4 years ago

“Efficient, good rates, courteous but very techy. for senior clients.”

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Posted 4 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

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Posted 4 years ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

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Posted 4 years ago

“I was dealt with very efficiently”

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Posted 4 years ago

“Really seemed to know what they are doing I had stack of other deals 2 cheaper but decided to go with yourselfs”

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Posted 4 years ago

“I have been with Hastings for a number of years but no way could they match the price of Performance Direct”

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Posted 4 years ago

“Dreadful customer service. Cancelled after 1 month”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“A very good company to deal with quick and easy”

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Posted 4 years ago

“Hello, I received an email on the 7th of October advising that I would shortly get my insurance policy. I'M still waiting. Not impressed. Andrew Hamill”

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Posted 4 years ago

“When querying the start date of my policy in regards to the end date of my previous policy, Just fobbed off”

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Posted 4 years ago

“Always good comms and have found them to be very fairly priced for insuring classic cars. The 'agreed valuation' process can be a bit tiresome with providing photos, receipts and on occasion an independent valuation, however, that is a necessity for the older and desirable cars”

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Posted 4 years ago

“Good service, competitive premiums and good online account for accessing policy docs etc.”

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Posted 4 years ago

“They were very helpful ,was sorted promptly with no hassle”

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Posted 4 years ago

“Excellent service with really helpful people.”

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Posted 4 years ago

“Very easy to insurance & very good price. Had to send some photos of car being in garage & mileage which is understandable. 5*****”

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Posted 4 years ago

“Good services. Eficient and fast”

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Posted 4 years ago

“I haven’t received my documents yet. I emailed sometime ago and stated the above but still have not received them.”

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Posted 4 years ago

“No messing. Straight to business. On cover . Great service”

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Posted 4 years ago

Performance Direct is rated 4.6 based on 2,737 reviews