Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,631 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

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English

“So far everything has been satisfactory including swapping over my insurance from one vehicle to another without any trouble and hassle free.”

Helpful Report

Posted 4 years ago

“professional service and reliable. Competitive prices which is important for myself as a senior citizen”

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Posted 4 years ago

“Fantastic friendly service”

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Posted 4 years ago

“I completed an on-line proposal form and gave ALL the correct details and duly paid for my insurance. I did note the rather extortionate £50.00 amendment fee that was flagged, but continued as I was confident in my answers. Then I received an email, saying they wanted proof of a claim I had declared and made which was some 4 years old. If I didn’t provide this then I would incur extra premium and the £50.00 admin fee!! This should have been done before taking the insurance premium and not exposing me to a admin fee. There should also be a 14 day cancellation clause without any fees or charges.”

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Posted 4 years ago

“Excellent no nonsense service. Great price. Actually got cheaper than last year's. How many insurance companies do that?”

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Posted 4 years ago

“Happy with the way insurance was sorted,and policy explained very well good service”

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Posted 4 years ago

“Very competitive pricing, good communications. Fortunate not to have made a claim but I’m sure that the professionalism shown over the last several years would be maintained.”

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Posted 4 years ago

“Good prices would recommend”

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Posted 4 years ago

“I asked for my insurance not to be auto renewed but this was ignored. I have had to cancel 2 policies as a result of this. If you have asked before automatically renewing I may have stayed with Performance Direct. Please listen to your customers”

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Posted 4 years ago

“As with all renewals the price went up considerably so I did a compare search and the matched it, why they didn't give me their best price in the first place it woukd have saved a lot of time. But saying that, very friendly and easy prosses and I would recommend them but as with all companies do a compare first so you have a price in mind 😉”

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Posted 4 years ago

“All Good - well priced . good cover. approachable staff and easy to contact ! I have used before. Thank you.”

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Posted 4 years ago

“Staff really good”

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Posted 4 years ago

“Good service and cost .”

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Posted 4 years ago

“I first rang in November 2020 after the death of my Husband who had insured our car with above, very helpful then. When I came to insure car in my name last month again very helpful & made it very easy. As my husband always dealt with insurances I was very much a novice. So Thank you to all I spoke to & I would recommend firm to family &friends”

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Posted 4 years ago

“Very competitive price and straightforward. Not had to make a claim but hopefully Performance direct would help in the best way they can.”

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Posted 4 years ago

“Very helpful and very easy to set up, professional job”

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Posted 4 years ago

“Waste of time”

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Posted 4 years ago

“First class telephone assistants very helpful people”

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Posted 4 years ago

“First time using this company, have had several phone calls requiring confirmation of answers given at initial application for policy. Otherwise no issues and ok good quote. Polite and pleasant customer service.”

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Posted 4 years ago

“Very easy to talk to had all right information”

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Posted 4 years ago

Performance Direct is rated 4.6 based on 2,631 reviews