Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,630 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After many years of insuring my classic sports car through Performance Direct (12 I think) I have switched to another insurer. I wasn’t dissatisfied with the service at all. However due to limited mileage the premium was relatively small. The addition of a broker fee almost equal to the premium was onerous and every year I needed to ring to negotiate a lower sum. This always happened but it became a nuisance so this year I switched to another insurer who doesn’t add a broker fee.”

Helpful Report

Posted 4 years ago

“Lack of internal communication causes problems.”

Helpful Report

Posted 4 years ago

“Easy to set up. Documents sent by email promptly. Excellent service.”

Helpful Report

Posted 4 years ago

“Terrible, rude, unprofessional and complete lack of knowledge. I called to cancel my car insurance before it start date. I was informed I wont be charged for cancellation, then was told I will be. Correct me if I am wrong but if a customer adviser aren't sure shouldn't he/she ask me to hold a line to get the correct information before misleading me? complete lack of knowledge, then not even an apology. You get what you pay for. Oh and my refund was late too which I had to chase after. NEVER AGAIN!!”

Helpful Report

Posted 4 years ago

“Having purchased a classic car insurance from performance direct, they were competitively priced and very friendly and helpful, it was my first time using this company and I would definitely recommend them to others!”

Helpful Report

Posted 4 years ago

“very good service”

Helpful Report

Posted 4 years ago

“Best price coupled with excellent service”

Helpful Report

Posted 4 years ago

“A well known name in classic car insurance and provide a decent service”

Helpful Report

Posted 4 years ago

“Great service ...highly competitive for those who does low mileage esp for 2nd or 3rd cars.”

Helpful Report

Posted 4 years ago

“Been good service so far”

Helpful Report

Posted 4 years ago

“Easy to deal with, checked other sites PD beat competitors with like for like cover at best cost.”

Helpful Report

Posted 4 years ago

“Good price & service”

Helpful Report

Posted 4 years ago

“Great service, good price.”

Helpful Report

Posted 4 years ago

“Everything straight forward, no hidden adgenda first class servvice”

Helpful Report

Posted 4 years ago

“simple straight forward and easy”

Helpful Report

Posted 4 years ago

“Terrible insurers Rolled on after last year then cancelled Because I couldn't give details of the same vehicle I insured with last year something you already know Absolutely rubbish”

Helpful Report

Posted 4 years ago

“Very good.mice price.”

Helpful Report

Posted 4 years ago

“Been with them for years now, always really helpful and the staff are fantastic”

Helpful Report

Posted 4 years ago

“Always Helpful Friendly and Professional And Very Competitive Premiums Highly Recommended”

Helpful Report

Posted 4 years ago

“So far everything has been satisfactory including swapping over my insurance from one vehicle to another without any trouble and hassle free.”

Helpful Report

Posted 4 years ago

Performance Direct is rated 4.5 based on 2,630 reviews