Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 2,737 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“Took payment and then informed me that I needed a 'telephone interview' (presumably to record the answers I had given originally). The documents were withheld as I was then asked to prove the car was in my garage overnight by sending photographs to them - and also that it was my garage, at my house and not a friends. I was working away at the time and couldn't get back home to do the photos. My wife wouldn't use the car as she hadn't seen the insurance documents and was afraid of getting stopped by the police. I wanted to cancel the insurance but was told I would have to pay a cancellation fee! Be aware that these insurers will take your money before they tell you about the hurdles you have to jump over. Been insuring cars for 40 years and never had these complications so won't be re-insuring next year.”

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Posted 4 years ago

“Price quoted was reasonable for the product offered. Arrangement process online was straightforward, followed by a phone call to confirm details.”

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Posted 4 years ago

“Both my work van and camper van are insured with performance direct and I’m very happy with both policies. Thanks.”

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Posted 4 years ago

“I used Performance Direct to insure my camper van, I found the price of my quote fair and am impressed that on the occasions I have phoned them they have answered my call within a minute, no listening to music and waiting for 20 minutes to speak to an advisor. The advisors I have spoken to have been friendly and easy to speak to. I recently cancelled my camper van insurance as I’ve now sold it, the process was hassle free and I received my refund quickly. I’d highly recommend this company, I can honestly say they’re the best I’ve dealt with.”

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Posted 4 years ago

“most effortless great insurance nice price lovely lady i spoke too”

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Posted 4 years ago

“Easy to deal with, a quote very quickly and after a quick phone call to verify an item it was all completed.”

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Posted 4 years ago

“Very good service and very good prices”

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Posted 4 years ago

“Very pleased with the service and a good price”

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Posted 4 years ago

“Everything went very smoothly and they were the cheapest 10 out of 10”

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Posted 4 years ago

“My mistake in leaving your company I got the dates of renewal mixed up and panicked. Will return next year.”

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Posted 4 years ago

“Easy to deal with , good prices”

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Posted 4 years ago

“Very helpful and a very good price Thank You”

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Posted 4 years ago

“Helpful and efficient telephone operator dealt with my enquiry”

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Posted 4 years ago

“Great at finding competitive quotes for similar cover.”

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Posted 4 years ago

“Initial quote was good, but when I changed vehicle price shot up considerably. I had expected a price increase but compared to other insurers was much more expensive. Needless to say I will be shopping around next year!”

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Posted 4 years ago

“Met my price and requirements”

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Posted 4 years ago

“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”

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Posted 4 years ago

“Great delivery. Ordered a performance Air filter for my 911. Good quality product. Would definitely recommend.”

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Posted 4 years ago

“Poor response to issues and lax attitude to reimbursing promised refund. Shockingly expensive to change from one car to another of same make model and age.”

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Posted 4 years ago

“Never had a problem with performance direct. Had to change my insurance over to a new vehicle last year and thought it would be a bit of a faff on.... boy was I wrong all done in around 3 minutes! Super efficient can’t fault them! :-)”

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Posted 4 years ago

Performance Direct is rated 4.6 based on 2,737 reviews