Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,631 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

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English

“Very friendly & knowledgeable, had a slight hiccup and they were very helpful in resolving my problem.”

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Posted 4 years ago

“So far so good, easy to deal with, good telephone manner, polite, precise with questions and answers. As with all insurance 100% until the day of a claim.”

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Posted 4 years ago

“Good prices, Easy process, Friendly service.”

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Posted 4 years ago

“Seemed an easy process to get my insurance, but the test would be if I have to claim”

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Posted 4 years ago

“Not a straightforward policy purchase but we sorted out the kinks in an amicable and friendly manner.”

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Posted 4 years ago

“Not the cheapest but acceptable for the time being and the mileage I did last year was only 843 with lock down taking in to affect....”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“Very happy with them, they're fair and bend over backwards to help. Great insurers.”

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Posted 4 years ago

“Very competitive prices and very professional service.”

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Posted 4 years ago

“First time using Performance Direct and found them very straight forward to deal with and very competitive, just to many emails.”

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Posted 4 years ago

“Very helpful and efficient”

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Posted 4 years ago

“I was very happy with setting up my new vehicle insurance.”

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Posted 4 years ago

“Excellent service great price. Thanks very much.”

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Posted 4 years ago

“Great company to deal with they covered a few of my bikes for an amazing price, two of mine are vintage so only used on hot summer days for a few miles these guys gave a good price so I can keep the and use when needed”

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Posted 4 years ago

“Still waiting on documents, after nearly a month, constantly hounding me for a mileage declaration form to be filled in and returned but havent event sent a form to fill in! Sent 5 emails and still no reply and a phone call yesterday and once again no return call, take your money and cant even do the basics! Will never use them again”

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Posted 4 years ago

“Friendly and helpful set up, easy and quick renewal and lots of information to keep you right with payments etc would recommend”

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Posted 4 years ago

“First impressions have made me feel nervous. Hopefully my confidence will be restored during the life of the policy.”

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Posted 4 years ago

“I am a recent New customer. I joined with no fuss, and nothing too complicated in the procedure. I am pleased to try out this company who seem to offer their services at very reasonable rates.”

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Posted 4 years ago

“Absolutely appalling service.”

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Posted 4 years ago

“Good on price easy to set up spot on”

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Posted 4 years ago

Performance Direct is rated 4.6 based on 2,631 reviews