Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,598 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

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English

“Renewal was easy to use on the App. Just wish other companies made life so simple. Performance Direct offered a great deal by changing insurance company. Most just keep rolling along. Also if you phone the rep is great and very helpful. Highly recommend”

Helpful Report

Posted 4 months ago

Hi Reginald, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our app easy to use and that our team was able to help you secure a great deal on your insurance. Your recommendation means the world to us, and we strive to make the process as seamless as possible. We look forward to serving you again in the future! Best wishes, Jess Performance Direct

Posted 4 months ago

“Exceptionally priced”

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Posted 4 months ago

Hi John, Thank you for your exceptional 5-star review! We're delighted to hear that you find our pricing to be exceptionally competitive. Your feedback is truly appreciated, and it drives us to continue delivering great service and value. We look forward to serving you again in the future! Best wishes, Jess Performance Direct

Posted 4 months ago

“I currently have two cars that I have insurance with you. Your app is really good & easy to use my current & past cars are easy to see.”

Helpful Report

Posted 4 months ago

Hi Neil, Thank you for your amazing 5-star review! We're delighted to hear that you find our app user-friendly and that you can easily navigate your current and past cars. Your feedback is invaluable, and we’re committed to continually improving our services for you. We look forward to supporting you in the future! Best wishes, Jess Performance Direct

Posted 4 months ago

“Price is OK but information isn’t as clear as it could be.”

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Posted 4 months ago

Hi Julie, Thank you for taking the time to share your thoughts. We appreciate your feedback regarding the clarity of our information and will certainly work on improving that aspect. We're glad to hear you find our pricing acceptable, and we're committed to enhancing your overall experience. Best wishes, Jess Performance Direct

Posted 4 months ago

“Very happy with a fair price for the cover we required.”

Helpful Report

Posted 4 months ago

Hi Richard, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our pricing fair for the cover you needed. Your satisfaction is our priority, and your kind words motivate us to keep providing excellent service. We look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 4 months ago

“Very courteous and able to come to a quick satisfactory outcome with discounts and quick set up of policy.”

Helpful Report

Posted 4 months ago

Hi Alan, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our team courteous and that we could help you quickly with discounts and policy setup. Your kind words mean a lot to us, and we're committed to providing you with excellent service. We look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 4 months ago

“Messages are timely and the premiums are reasonable”

Helpful Report

Posted 4 months ago

Hi Stephen, Thank you for your wonderful 5-star review! We're pleased to hear that you found our messages timely and our premiums reasonable. Your feedback is greatly appreciated, and it motivates us to keep delivering great service. We look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 4 months ago

“Excellent price, straightforward procedures, and the extra info required was received and acknowledged. Polite and helpful staff, when I phoned for clarification, which was dealt with quickly and efficiently. I am very happy with the service provided. Thank you.”

Helpful Report

Posted 5 months ago

Hi Glenn, Thank you for your excellent 5-star review! We’re delighted to hear that you found our prices competitive and our procedures straightforward. It's great to know our staff provided you with the help you needed. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience! Best wishes, Molly Performance Direct

Posted 5 months ago

“Four stars only on price thankfully haven’t had to use any of the services or claims process to be able to pass an option..”

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Posted 5 months ago

Hi Peter, Thank you for your 4-star review! We're glad to hear that you found our pricing to be satisfactory. While we hope you won't need to use our services, we're here for you whenever you do. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts! Best wishes, Molly Performance Direct

Posted 5 months ago

“Easy to renew my policy. Helpful and quick. Thank you. Sorted for another year. Yeah!!!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear that you found the policy renewal process easy and our team helpful and quick. Your satisfaction is what drives us, and we’re thrilled to have you with us for another year! Cheers, Jess Performance Direct

Posted 4 months ago

“Great company to deal with. This year they sent me a quote £700 cheaper than last year’s insurance”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you for the fantastic 5-star review! We're thrilled to hear that we could provide you with a quote that's £700 cheaper than last year’s insurance. Your satisfaction is our top priority, and we look forward to continuing to serve you! Best wishes, Molly Performance Direct

Posted 5 months ago

“Great deal and very helpful.”

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Posted 5 months ago

Hi there, Thank you for the amazing 5-star review! We're so glad to hear that you found a great deal and that our team was helpful. Your support encourages us to keep providing excellent service! Best wishes, Molly Performance Direct

Posted 5 months ago

“Great Service Great Staff Member s Support”

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Posted 5 months ago

Hi Alexander, Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and staff. Your kind words inspire us to continue providing the best support possible! Best wishes, Molly Performance Direct

Posted 5 months ago

“Really knowledgeable support person and really good price.”

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Posted 5 months ago

Hi Mark, Thank you for the wonderful 5-star review! We're pleased to hear that you found our support knowledgeable and our prices to be great. Your feedback means a lot to us and motivates our team to keep delivering excellent service! Best wishes, Jess Performance Direct

Posted 5 months ago

“Straight forward and stress free thanks 🙏”

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Posted 5 months ago

Hi there, Thank you for the great 4-star review! We're delighted to hear that you found the process straightforward and stress-free. Your feedback is very much appreciated and motivates us to keep improving! Best wishes, Jess Performance Direct

Posted 5 months ago

“Very reasonable”

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Posted 5 months ago

Hi David, Thank you for the great 5-star review! We're glad to hear you found our pricing very reasonable. Your satisfaction is our top priority, and we appreciate your feedback! Best wishes, Jess Performance Direct

Posted 5 months ago

“Halved my insurance,absolutely amazing”

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Posted 5 months ago

Hi there, Thank you for the fantastic 5-star review! We're absolutely thrilled to hear that we were able to halve your insurance—what an amazing result! Your happiness is our priority, and we appreciate you sharing your experience with us. Best wishes, Molly Performance Direct

Posted 5 months ago

“Not great so far. I reached out for help from customer.care@performacedirect.co.uk a few days after taking out a policy and did not receive a reply.”

Helpful Report

Posted 5 months ago

Hi Dale, Thank you for your feedback. I’m sorry to hear that you didn’t receive a response from our customer care team after reaching out. We strive to provide timely support, and it seems we fell short in this instance. Our system shows we did respond via email on 10/02/2025, we apologise if this was not received into your inbox. I will ask a member of that team to re send the correspondence for you. Should you wish to discuss this further please contact us via live chat and we will be happy to help. Best regards, Molly Performance Direct

Posted 5 months ago

“I was very pleased with the very professional service I received with Performance Direct and even happier with the highly competitive insurance quote.”

Helpful Report

Posted 5 months ago

Hi Martin, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you were pleased with our professional service and found our insurance quote highly competitive. Your satisfaction truly inspires us to continue providing top-notch service! Best wishes, Molly Performance Direct

Posted 5 months ago

“Easy to navigate the website and competitively priced”

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Posted 5 months ago

Hi Mark, Thank you for the awesome 5-star review! We’re delighted to hear that you found our website easy to navigate and that you appreciate our competitive pricing. Your feedback means a lot to us, and we’re here to make your experience seamless every time! Best wishes, Molly Performance Direct

Posted 5 months ago

Performance Direct is rated 4.5 based on 2,598 reviews