“Up until last week I was very happy with Performance Direct, however since I had my agreed valuation application knocked back my estimation has plummeted, unfortunately. I can't find a vehicle matching mine, advertised for even close to the valuation I asked for, I provided a lot of very solid proof but not interested. I'll stick with them until the end of this policy then I'll be finding someone else I'm afraid.”
Hi,
We are sorry to hear of your negative experience. We will be in contact with you shortly to discuss any complaint you may have in hope to resolve it.
Kind regards,
Jess
Performance Direct
Hi,
Thank you for your amazing 5-star review, Shirley! We're thrilled to hear that you found it easy to insure your car with us and that we offered you a great price. Your satisfaction is our top priority, and your positive feedback motivates us to keep delivering our best service.
Warm regards,
Team Performance Direct
Hi,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a good experience with our service. Your kind words inspire us to keep up the great work!
Best wishes,
Team Performance Direct
Hi,
Thank you for your wonderful 4-star review! We’re delighted to hear that you found our team pleasant and informative, and that your query was handled quickly. Your feedback is much appreciated and helps us improve our service!
Warm wishes,
Team Performance Direct
Hi,
Thank you for the great 4-star review! We're so pleased to hear that you found our service excellent and reasonably priced. Your recommendation means a lot to us and we appreciate your support!
Warm regards,
Team Performance Direct
“Had a call from a young operative re car insurance I was driving and asked him to cal me in 3-4 minutes. To renew my policy Still waiting on him calling me !”
Hi John,
I’m really sorry to hear that you’ve been left waiting for a call back regarding your car insurance renewal. We understand how important timely communication is, and we apologize for this oversight. We can see the policy has since been renewed. Your experience is valuable to us, and we will work on ensuring our team is more responsive in the future. If you need immediate assistance, please feel free to reach out directly.
Warm regards,
Jess
Team Performance Direct
Hi,
Thank you for the excellent 5-star review! We're thrilled to hear that you experienced quick and polite service when you reached out to us. Your feedback means a lot and encourages us to keep delivering great customer care!
Warm Regards,
Emily
Performance Direct
Hi there,
We’re sorry to hear about your experience and totally understand your frustration. We aim to provide great service and it's disappointing that we didn’t achieve that for you. Your feedback is important to us, and we'll certainly look into improving our communication channels. If there's anything specific you'd like to address, please don’t hesitate to reach out directly.
Warm regards,
Jess
Team Performance Direct
Hi,
Thank you for the fantastic 5-star review! We're so glad to hear that everything went smoothly for you. Your encouraging words really motivate us to keep up the good service!
Best wishes,
Team Performance Direct
Hi,
Thank you for the wonderful 5-star review! We're delighted to hear that you found our staff helpful and polite. Your kind words motivate us to maintain our high standards of service!
Best wishes,
Emily
Performance Direct
“Great price , selected wrong payment details so rang go straight through, Joseph sorted immediately and so helpful a great start for a new customer thank you”
Hi,
Thank you for the amazing 5-star review! We're so pleased to hear that Joseph was able to assist you promptly and make your experience a great one. Your kind words serve as fantastic motivation for our team!
Best Regards,
Emily
Performance Direct
Hi,
Thank you for the excellent 5-star review! We're thrilled to hear that you appreciated our communication and found the transaction smooth. Your feedback is greatly valued and inspires us to keep providing clarity and quality in our service!
Kind Regards,
Emily
Performance Direct
“Well I certainly received what I paid for ie an insurance policy , however an important inquiry re a minor accident on my other vehicle policy went unanswered to my surprise.
I’m not a fan of the auto renewal protocol which attempts to take the money a few days early and on a bank holiday!
I offer these observations as hopefully constructive criticism”
Hi Antony,
Thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the unaddressed inquiry; we're sorry that it didn't meet your expectations. Your comments about the auto-renewal process are valuable, and we will certainly take them to heart as we strive to improve our services.
If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out.
Warm wishes,
Team Performance Direct
Hi,
We’re really sorry to hear that your experience with us did not meet your expectations. It’s our goal to provide every customer with a positive service, and we regret that we missed the mark this time. We appreciate your feedback and will use it to improve our processes. Please contact us directly with any specific concerns or complaint you may wish to discuss.
Warm regards,
Jess
Team Performance Direct
Hi,
Thank you for the fantastic 5-star review! We're delighted that you appreciated our quick response and transparent pricing. Your feedback reassures us that we’re on the right track in providing competitive services!
Many Thanks
Emily,
Performance Direct
Hi,
Thank you so much for the fantastic 5-star review! We truly appreciate your continued trust in us over the years. It's wonderful to know that you've experienced excellent value and service every time. Your loyalty means the world to us!
Best Regards,
Emily
Performance Direct
Hi Neal,
Thank you for the fantastic 5-star review! We're thrilled to hear that you found it very easy to insure with us. Your feedback truly brightens our day and encourages us to keep delivering great service!
Warm regards,
Molly
Performance Direct
Hi John,
Thank you for the excellent 5-star review! We're so glad to hear that you found it easy to connect with us on the phone and that you felt our professionalism shone through. Your feedback truly means a lot!
Warm regards,
Molly
Performance Direct
Hi Tim,
Thank you for the fantastic 5-star review! We're really pleased to hear that you found our service to be great value and that insuring your motorbike was easy and affordable. Your recommendation means a lot to us!
Best wishes,
Molly
Performance Direct
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