Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,640 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“I'm not sure that 'Classic Car' insurance is very fair. Before I took out insurance for my irregularly used second car I was told that I had no NCD as it was a second vehicle, even though I had 10 years NCD on my main vehicle. Now that I do have 1 year of such insurance they refuse to give me 1 year NCD because it is 'Classic Car' insurance which does not qualify for NCD. Having your cake and eating it I think!”

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Posted 6 years ago

“everything as I would expect.”

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Posted 6 years ago

“disappointed to have paid to re-ensure my car only to then sell it only 2 weeks later. Cancelling the policy i was charged a 55% admin fee leaving a tiny refund on a premium paid 2 weeks earlier. Seems a little excessive when all was done online.”

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Posted 6 years ago

“Fantastic customer service, from agents that know and understand the performance and classic car market. Been with them 4 years now, and see no reason to change.”

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Posted 6 years ago

“Very helpful. Rapid response to inquiries. Sensible personal quotes.”

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Posted 6 years ago

“Very efficient and helpful staff”

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Posted 6 years ago

“I have been with Performance Direct for a number of years now. I had searched for comprehensive insurance for my MGF which is used as a summer only car with low mileage. This company came up with reasonable deal. The only hastle was supplying proof of the vehicle and myself but it was worth it in the end. Other companies have similar deals but I was happy to stay with them.”

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Posted 6 years ago

“Easy to deal with on line and over the phone, a smooth transitions from one year to the next. Competitive rates, I would recommend.”

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Posted 6 years ago

“Helpful staff. Great quote. What more can you ask for?.”

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Posted 6 years ago

“Reliable in renewal, with less sign of price hiking at renewal than other brokers.”

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Posted 6 years ago

“great service”

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Posted 6 years ago

“Clear terms and value for money.”

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Posted 6 years ago

“Nice to receive a personnel reminder on the phone, caller very helpful, looked into a good deal to renew insurance for the year 2019-20.”

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Posted 6 years ago

“Very happy with service.”

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Posted 6 years ago

“Very good value for money. Everything is clearly explained. Thank you.”

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Posted 6 years ago

“Well happy with Performance Direct”

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Posted 6 years ago

“Prompt efficient service for a reasonable premium.”

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Posted 6 years ago

“I can't really fault it. Gave me a very acceptable rate when I cribbed at the original offer so no complaints. Will come again.”

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Posted 6 years ago

“Easy to deal with and competitively priced.”

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Posted 6 years ago

“Excellent communication At the end of policy because it could not be renewed my no claims bonus proof was automatically sent to me together with a thank you note and letting me know that the policy has now ended Regular text messages on my mobile during policy for any important changes.”

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Posted 6 years ago

Performance Direct is rated 4.6 based on 2,640 reviews