“Needed help I've had a leak through ceiling due to overflow of toilet no one got back to me I've been ringing right round so really dissatisfied thank goodness I sorted out the problem without your help which I obviously pay for yours sincerely Deborah Anne Clish”
“The price is good and service is quick to answer.
But I was harassed to provide proof of employment despite the fact I was furloughed on lockdown which made it harder to get the documents.
If I'd have known this before hand I'd have simply gone elsewhere.
I don't think it was a fair we to treat Me. I had to make several phonecalls which wasted hours of my own time to get the documents.
If I'd had more time, I could have gotten the documents without wasting so much time.”
“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”
“It seems to satisfy the basic functions, but luckily I have had no need, so far, to perform or request any further service. My electric car premium is scarily high, but by 2030 or so, premia will have cooled down to 'normal' levels as they become the 'norm' in lieu of the 'exception'.”
“Pretty good but they will keep charging admin fees with any change to your policy and even worse dreadfull automatic renewal without asking you etc. Complained and were refunded though no problem .”
“Renewed my insurance although I emailed not to. I sold the car before renewal. They wont refund full amoun without dvla proof who I cannot contact. As far as I am concerned its theft and fraus”
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