Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,640 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“So easy to renew insurance brilliant”

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Posted 5 years ago

“Very easy process from using a comparison site to policy completion. 4 stars because I needed to phone twice to validate the policy as the first call was not answered. I did think I may have difficulty with correspondence and with confirmation of ncb ,however this was all done automatically. The staff member I spoke to was excellent. Overall setting the policy up exceeds expectations”

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Posted 5 years ago

“unprofessional, rude, incompetent, dishonest, lazy. After 5 calls (I waited in excess of 15 minutes each time) spoke to Gavin who promised to correct the errors on the certificate of insurance but did nothing. If you wish me to be more specific I will send the draft letter of complaint that I compiled before cancelling the policy altogether.”

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Posted 5 years ago

“insured me. No messing, good price.”

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Posted 5 years ago

“Easy to get hold of and great customer service”

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Posted 5 years ago

“In the end it's value for money that counts. The first year I had a real bargain, the second year not so good but still pretty good. This year the admin charge was £40 up from £16 and the premium much the same as other products despite my still having a massive no claims bonus and the same car. Next year I'll shop around again; I SO wish I could stay loyal to one provider...”

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Posted 5 years ago

“Disgusting company. Tried to deny my right to cancel within 14 days. You will not flout consumer laws !!!!!”

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Posted 5 years ago

“Great service, easy to use”

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Posted 5 years ago

“Excellent service and price”

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Posted 5 years ago

“Easy transaction and very competitive price”

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Posted 5 years ago

“Under no pressure to take product unlike other companies”

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Posted 5 years ago

“You did "What it said on the Tin"”

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Posted 5 years ago

“Quite easy to arrange my car insurance, all went very well.”

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Posted 5 years ago

“Not massively impressed with this company so far after taking out a car insurance policy with them. Asked for mileage check, driving license check and driving license number which I have sent them on 2 separate occasions and are still chasing for them so clearly don’t read their emails. They also did a hard search on my credit file which has now left a detrimental mark on my credit score despite one customer service advisor confirming they hadn’t so definitely will be avoiding in future! I’m stuck with them now so hopefully nothing happens that I have to make a claim”

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Posted 5 years ago

“They were helpful and rang me promptly”

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Posted 5 years ago

“Apart from the usual long wait to speak to someone on the phone the person in question was most helpful”

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Posted 5 years ago

“Poor customer service, didn't respond to requests.”

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Posted 5 years ago

Hello Thank you for sharing your feedback and bringing this to our attention. Please feel free to visit www.performancedirect.co.uk and submit a feedback form found in the Existing Customer menu where a dedicated team will then investigate any concern you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“I have been on hold for 50minutes and nobody answered. Now you are closed.... great customer service not”

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Posted 5 years ago

Hi Tim Thank you for bringing this to our attention and apologies for the issues experienced. If you still need to speak with a member of our team, please don't hesitate to visit www.performancedirect.co.uk and submit a feedback form from the Existing Customer menu and someone will investigate any concerns you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“Good efficient professional service”

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Posted 5 years ago

Hi Michael Thank you for the 5 star review, I am pleased you received an efficient, professional service from our team but if there is anything else we can assist with please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Have been with the company many years. Trouble free and efficient.”

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Posted 5 years ago

Hi Godfrey Thank you for sharing your experience with us, your loyalty is appreciated. Kind regards Emma Performance Direct

Posted 5 years ago

Performance Direct is rated 4.6 based on 2,640 reviews