“Reminded me of renewal in good time hassle free online renewal and a fair price only down side did not send me out green card like my other car insurances did without even asking”
“One of the worst if not the worst customer service I have experienced in a very long time. Not only members of staff at your company can't be bothered to read their clients' emails but also have the nerve to be rude and patronising when spoken to. Breakdown of items to be paid in the policy are very chaotic and unclear and when I asked for explanation I was being spoken to in a patronising manner and things weren't explained to me properly. I will deffinitely not reccommend this company to anyone.”
“After the added premium I realized it didnāt include doc benefit so I needed to cancel and I accept the 55 fee but after that I have been charged around 150 for 6 week of cover , almost double of the original quote/premium”
“I got some insurance details wrong when I input them. Having paid for the policy, I realised my error the day before the policy commenced. I spent over an hour and a half on the phone to amend the details, being transferred to 4 different operators before finally being told that as we had just passed 5pm, the underwriting dept. had closed...I started the call at 3:15pm.
The only option given to me was to cancel the policy, for which they charged me Ā£30.
Had the first 3 operators been any good, my call would have been complete by 4pm, before the underwriting dept finished and I would have not been charged Ā£30 to cancel prior to my policy even commencing.
Terrible customer service...I'm now with Bennetts who could not have been more helpful.”
“Excellent service but I had to call them regarding my quote as the proposed mileage was low... then the guy queried it, obviously checked the mot history! But I explained I had another car as a ārun aroundā and daily driver. Also have a classic car that I use occasionally.”
“easy to deal with, good price for cover required, only gripe is promise to send documents through post but as yet failed to do so. The only thing is a certificate of insurance which was sent as an attachment with an email.”
“Not impressed. Service was responsive rather than pro active. Told they could not send emails and then followed up with emails threatening to cancel my policy a week after the requested information had been sent in.
Long winded phone call going through everything filled in online took an entire lunch hour and didn't finish everything! Would not recommend as still not 100% sure policy is in place!”
“Never had a claim with them, so nothing to feedback on there, but I feel I must mention the issues I faced when taking out the policy. I filled in my details, got a quote and took out a policy online for my motorhome directly via the Performance Direct site, with my insurance selected to start immediately.
Despite having a confirmation email, unfortunately it appeared that on checking the MIB database that my vehicle was not insured for at least a week, until I had gone through the entire quote again over the phone with a staff member. It begs the question, why fill all the details in online if it must be done again over the phone to confirm it? The staff themselves were very helpful and fine to deal with, no issues there, but it was a huge waste of time to have to go through all of my details twice, for no apparent reason.
The reason I took out the policy online (as I've done with many other insurance policies with other insurers) is to avoid having to make a phonecall in office hours, something that is not easy due to my job. I'd probably have gone elsewhere had I known this to be the case. I'd urge Performance Direct to re-evaluate this procedure, or at the very least make potential customers aware that this is the case at the very beginning of their quote.”
