“Very quick to get insurance sorted. Some processes could be made as easy as some other companies I have used in the past. There were lot of bits to send back and set up.”
“Communication is a challenge. Too many phone calls and email reminders after setting up a new policy. Asked for proof of car being garaged but already sent this info”
“Nightmare to renew car insurance. Made to jump through numerous hoops. Your site would not accept photos ( 18 different ones ) of driving license etc. Sent several emails over the course of many days with no response. Phoned - waited one hour and seven minutes to be told they did not deal with this and I would have to be transferred. I hung up. I wasted nearly a day on trying fill in the further information you required after having received my renewal details - same as original proposal - and my payment. Never again !!!!”
“Staff were very amenable on the phone. Unfortunately I was charged twice for my insurance which I only picked up because I checked my credit card transactions. This was quickly resolved.”
“As a first time van owner there were a lot of unknowns for me and at one point I wondered if I had done the right thing buying a converted van. However Performance Direct were very competitive and when I have spoken to their staff they have been so helpful. Thankyou everyone.”
