“Had to ring to 'validate' details. No other insurance company insists on this. That's why people do it online instead on by phone. Only thing is, you ring and get put on hold forever. The guy I spoke to sounded like it was his last day at the company. Also you get threatened with cancellation (with a fee) if you don't validate it by phone. 6 phone calls in total, with me eventually hanging up. Just when I thought it was done, a random payment of £90 came out, against my "outstanding debt". I haven't got the will to ring the work placement lad working from a stationary cupboard which they call customer service. I agreed to pay £20 a month for van insurance. That was my contract. I will never use this company again. It's been a pure ballache. I have made a complaint with the Financial Ombudsman, and also to the relevant comparison sites. Apart from that though, yeah, spot on.”
“I,v never had any problems with my insurance quotes and my policys the customer service as been 10 out of 10 and as long as I,m happy I,ll be staying right here with Performance Direct.”
“Reminded me of renewal in good time hassle free online renewal and a fair price only down side did not send me out green card like my other car insurances did without even asking”
“One of the worst if not the worst customer service I have experienced in a very long time. Not only members of staff at your company can't be bothered to read their clients' emails but also have the nerve to be rude and patronising when spoken to. Breakdown of items to be paid in the policy are very chaotic and unclear and when I asked for explanation I was being spoken to in a patronising manner and things weren't explained to me properly. I will deffinitely not reccommend this company to anyone.”
“After the added premium I realized it didn’t include doc benefit so I needed to cancel and I accept the 55 fee but after that I have been charged around 150 for 6 week of cover , almost double of the original quote/premium”
“I got some insurance details wrong when I input them. Having paid for the policy, I realised my error the day before the policy commenced. I spent over an hour and a half on the phone to amend the details, being transferred to 4 different operators before finally being told that as we had just passed 5pm, the underwriting dept. had closed...I started the call at 3:15pm.
The only option given to me was to cancel the policy, for which they charged me £30.
Had the first 3 operators been any good, my call would have been complete by 4pm, before the underwriting dept finished and I would have not been charged £30 to cancel prior to my policy even commencing.
Terrible customer service...I'm now with Bennetts who could not have been more helpful.”
English
