Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,639 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Swapped a few cars over to your company a few years ago when I became disenchanted with the previous insurer. Performance direct are far better. Good communication and everything goes smoothly”

Helpful Report

Posted 5 years ago

“Very easy to arrange insurance very helpful and great orice”

Helpful Report

Posted 5 years ago

“Good price and very good online and telephone service”

Helpful Report

Posted 5 years ago

“Easy to understand website. Suited all my needs for the motorhome.”

Helpful Report

Posted 5 years ago

“Love the chat extra”

Helpful Report

Posted 5 years ago

“East to get when I needed it and reasonably priced”

Helpful Report

Posted 5 years ago

“Very easy to deal with. Friendly, easy access on web site. A good priced quote, with good extras which are additional on other sites Highly recommended.”

Helpful Report

Posted 5 years ago

“Easy to deal with, good web site and fair pricing.”

Helpful Report

Posted 5 years ago

“Non transparent cancellation fees. Beware you get charged by Performance and heavily by the insurance company too. Beware.”

Helpful Report

Posted 5 years ago

“1st year was brilliant but my renewal was a ridiculous quote, I explained where I was parking my motorhome but they disagreed saying it was on the road, even though it's a close and designated parking.”

Helpful Report

Posted 5 years ago

“Staff I dealt with on the phone were unhelpful and unfriendly.”

Helpful Report

Posted 5 years ago

“Veryy Good”

Helpful Report

Posted 5 years ago

“I have called and emailed asking if you have received my no claims proof and I have still had no reply. Customer service is poor at getting back to you.”

Helpful Report

Posted 5 years ago

“Great and easy communication and stress and hassle free highly recommended”

Helpful Report

Posted 5 years ago

“great people to sell with and help me all the way man on phone was great too thanks d.”

Helpful Report

Posted 5 years ago

Hi David Thank you for sharing your feedback, I am pleased you found our team helpful. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“All great thanks”

Helpful Report

Posted 5 years ago

Hi Charly Thank you for the great review, I am pleased you rate us 5 stars. Kind regards Emma Performance Direct

Posted 5 years ago

“Easy to workwith”

Helpful Report

Posted 5 years ago

Hi Connor Thank you for taking the time to review us, I am pleased you rate us 5 stars. Kind regards Emma Performance Direct

Posted 5 years ago

“Felt like I was dealing with a Boiler room operation.”

Helpful Report

Posted 5 years ago

Hi Thank you for your feedback and apologies you feel this way. If you would like us to investigate any concerns, please submit a feedback form on www.performancedirect.co.uk. Kind regards Performance Direct

Posted 5 years ago

“Competitive price. Helpful customer service.”

Helpful Report

Posted 5 years ago

Hi Roger Thank you for sharing your feedback with us, I am pleased our team delivered a helpful service. Kind regards Emma Performance Direct

Posted 5 years ago

“Worst insurance company i have ever dealt with. Which is why after 1 month i switched. Kept calling to increase the premium when i had already declared everything. Would not recommend and would score them a '0'”

Helpful Report

Posted 5 years ago

Performance Direct is rated 4.5 based on 2,639 reviews