“My rating is based only on my experience with Performance Direct which consists of my initial purchase of auto insurance and subsequent renewal the following year.
My renewal quote was higher than quotes I found on comparison sites however when I telephoned the very helpful and friendly staff were quick to match the lower price.”
“Very affordable and friendly service the only complaint is that the automatic renewal that applies at the end of the year. I hope you will give notice before before applying the automatic renewal.”
“I had no incidents, accidents or other contact with PD. yet you doubled my premium. When I went to a search site it showed you 'refused to insure me'?
I went to a competitor and got a policy with a premium similar to last years. That's why I left.”
“Requested photographs of my quad in the garage - despite wanting Third Party ONLY - not Theft.
Wanted me to come up with 21 years of no claims proof. Who keeps 21 years of paperwork? Do they not have databases they can check for claims. (I have never put in a claim in my 45 years of motorcycling)”
“Having renewed my car insurance, I made a mistake in my years of NCD. I thought I had 6 but only had 2. My premium was going to double as a result of this, I went online and renewed with another broker for less than I had originally been quoted!”
“Very easy process from using a comparison site to policy completion. 4 stars because I needed to phone twice to validate the policy as the first call was not answered. I did think I may have difficulty with correspondence and with confirmation of ncb ,however this was all done automatically. The staff member I spoke to was excellent.
Overall setting the policy up exceeds expectations”
“unprofessional, rude, incompetent, dishonest, lazy. After 5 calls (I waited in excess of 15 minutes each time) spoke to Gavin who promised to correct the errors on the certificate of insurance but did nothing.
If you wish me to be more specific I will send the draft letter of complaint that I compiled before cancelling the policy altogether.”
