“Excellent communication
At the end of policy because it could not be renewed my no claims bonus proof was automatically sent to me together with a thank you note and letting me know that the policy has now ended
Regular text messages on my mobile during policy for any important changes.”
“Sorry for delay with my feedback but yet again your prices and fast response to a question I needed help with are still first class keep up the brilliant work and will be contacting you again soon when next insurance is due”
“Received e-mail thanking us for renewing insurance without any prior information regarding costs or terms and conditions. We contacted to complain and got passed around from pillar to post. Very unprofessional experience.”
“When I phoned up about an accident I was passed around departments and then transferred to the WRONG insurance company. Then spent another hour going around the same loops to go to the correct one. I also said I was thinking of changing van and then got a e-mail saying I wasn't renewing as I had sold it. It then took another hour to sort this out. Very poor customer service and I would not recommend them to anyone.”
“I like company's that care whether they are giving good service. But there is so much fishing for compliments going on the internet today, that everything you buy needs "feedback". In fact I would go so far as to say that anyone offering who offers a bad service WILL find out soon enough as they will receive an Irate phone call - don't they realise that? That is how the World used to be - those doing a good job, like yourselves just quietly get on with it. You don't need stars in silly boxes - but you will get a slap round the ear if you fail, in the form of the proverbial and much better phone call!! Have a nice day.”
“Last year they were helpful and insured me for the year . This year no very pleased I've tried to phone them no answer , tried online chat no answer . They never told me how much my yearly insurance would be and when it was taken from bank I didn't have enough to cover it , nearly £400 . Next year I'll find someone else .”
“EXACTLY AS EXPECTED. GOOD PRICE REDUCED AFTER BRIEF PHONE CALL. SLIGHT MISTAKE IN DOCS BUT RECTIFIED IMMEDIATELY.
COMPLETE ACCEPTANCE OF MY REFUSAL TO ACCEPT AUTO RENEWAL - RARE THESE DAYS.”
English
