“I had a policy on my Ford ranger Pickup. I had just bought a replacement VW Amarok and needed to transfer the policy to the new vehicle. This all went through fine with the operator on the phone until he said you need to talk to our legal team. I was happy with this until he said that I would have to wait for about 1 hour. This was unacceptable. so I called another insurance company and it was done in a few minutes. Very disappointed. Very unhappy.”
Hi Paul
I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated.
Kind regards
Emma
Performance Direct
Hi Noman
Thank you for sharing your feedback, I am pleased you rate us 5 stars!
For any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”
Hi Andrew
Thank you for bringing this to our attention.
For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx
Alternatively, you can submit a feedback form where someone will look into the concerns raised.
Kind regards
Emma
Performance Direct
Hi David
Thank you for the 5 star feedback, it's great to hear about the good customer service you received.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
Hello
I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated.
Kind regards
Emma
Performance Direct
“I have insured my car with performance direct for the past 2 years , they are very competitive on price and very informative when renewals are due and very professional in renewing my policy and sending relavent documents, I haven't had to make a claim but have full confidence they will deal with it quickly and efficiently
S pedersen”
Hi Stephen
Thank you for sharing your feedback, it's great to hear from a loyal customer.
For any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
Hi David
Thank you for the 5 star rating, it's great to hear you received an excellent service from our team.
For any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
“I was with Performance direct for 3 years, with no issues. Fairly competitive prices. Although, as with a lot of companies these days. You have to ring up to get the best price when it comes to renewal.”
Hi Stephen
Thank you for the 5 star feedback, I am pleased to read how easy you found our process.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
Hi Mike
Thank you for the great feedback, I am pleased you found our process and online facilities quick and easy.
Kind regards
Emma
Performance Direct
“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”
