Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,639 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“VERY PLEASED THROUGHOUT THE PROCEDURE, VERY QUICK AND EASY WEBSITE.”

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Posted 5 years ago

Hi Mike Thank you for the great feedback, I am pleased you found our process and online facilities quick and easy. Kind regards Emma Performance Direct

Posted 5 years ago

“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”

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Posted 5 years ago

“Really good when sorting out your cover”

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Posted 5 years ago

“It would have been nice to have been offered some discount on renewal instead of having to phone.”

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Posted 5 years ago

“My rating is based only on my experience with Performance Direct which consists of my initial purchase of auto insurance and subsequent renewal the following year. My renewal quote was higher than quotes I found on comparison sites however when I telephoned the very helpful and friendly staff were quick to match the lower price.”

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Posted 5 years ago

“The person to was knowledgeable and helpful.”

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Posted 5 years ago

“Competitive on all fronts ! and straightforward to process. Many thanks, will recommend you to friends etc Eleanor plant”

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Posted 5 years ago

“Hassle Free transaction, quick and easy.”

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Posted 5 years ago

“Very affordable and friendly service the only complaint is that the automatic renewal that applies at the end of the year. I hope you will give notice before before applying the automatic renewal.”

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Posted 5 years ago

“Extremely helpful people and just the right insurance.”

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Posted 5 years ago

“Always easy to get set up with a new policy and a good price too.”

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Posted 5 years ago

“Good customer service/best quotes”

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Posted 5 years ago

“I had no incidents, accidents or other contact with PD. yet you doubled my premium. When I went to a search site it showed you 'refused to insure me'? I went to a competitor and got a policy with a premium similar to last years. That's why I left.”

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Posted 5 years ago

“Realy pleased upto yet”

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Posted 5 years ago

“Excellent service and quote”

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Posted 5 years ago

“Requested photographs of my quad in the garage - despite wanting Third Party ONLY - not Theft. Wanted me to come up with 21 years of no claims proof. Who keeps 21 years of paperwork? Do they not have databases they can check for claims. (I have never put in a claim in my 45 years of motorcycling)”

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Posted 5 years ago

“Having renewed my car insurance, I made a mistake in my years of NCD. I thought I had 6 but only had 2. My premium was going to double as a result of this, I went online and renewed with another broker for less than I had originally been quoted!”

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Posted 5 years ago

“Easy to deal with and at a very competitive price.”

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Posted 5 years ago

“Not happy with lack of information and attitude of person I spoke to.”

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Posted 5 years ago

“So easy to renew insurance brilliant”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,639 reviews