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Homeprotect Reviews

4.4 Rating 3,396 Reviews
89 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 3,396 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anon
Verified Buyer
“Hassle free sinurance through the web. Recommended”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Bought online, policy documents delivered in minutes, no issues and a good price for home insurance policy. The acid test of insurance only comes if you need to claim, which hopefully never arises so can't comment on what the claims experience is like.”
Helpful Report
(Home Insurance) - Posted 10 years ago
J. D
Verified Buyer
“All went smoothly when buying my insurance.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Roger M
Verified Buyer
“Unusual insurance circumstances prompted me to speak directly with the company, following on-line research. The representative was charming and very helpful. She spoke with the Underwriters who were as equally helpful and a pleasure to do business with. I'm very impressed and will contact the company again when further insurance cover is required. A+”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“The question I sent to the customer services was answered clearly next day, very efficient.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Michelle
Verified Buyer
“Would definitely recommend!”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I went on-line to do a search for home insurance and Home Protect came in very competitive. The on-line application was quick and easy to complete.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Sarah
Verified Buyer
“Very good price and so easy to buy Everything was laid out clearly and there were no hidden fees”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Home Protect provided me with the cheapest quote for my requirements.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Seemed easy to set up, hopefully we won't need to make a claim. If we do, I hope that will go smoothly too.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“So far, so good!”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Quick and easy process to secure insurance”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Straightforward to buy, I think Im covered for what I need! Guess I wont find out until I need to make a claim.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Eva
Verified Buyer
“I had no problem at all with setting up this insurance, everything was sorted out very quickly and my documents were emailed to me the next day.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very good”
Helpful Report
(Home Insurance) - Posted 10 years ago
Nick H
Verified Buyer
“I haven't recieved any documents or even an email with my policy number, despite the money being taken from my account”
Helpful Report
(Home Insurance) - Posted 10 years ago
Dear Mr Harrop, I'm sorry to hear that you haven't received your documents. If you bought the policy online, the policy documents will have been sent to your email address as soon as your payment was processed. Likewise, if you bought over the phone the email should have arrived with you before the end of the phone call. Please check that it hasn't gone into your Junk mail folder. If you still can't find it, please email me at marketing@homeprotect.co.uk with your postcode, house number and telephone number, we'll look up the policy documents and get them out to you straight away. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 10 years ago
Anonymous
Verified Buyer
“All went smoothly, seamless transaction.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Great so far.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Homeprotect is rated 4.4 based on 3,396 reviews
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