Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,461 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate web site and good value for money”

Helpful Report

Posted 1 week ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 week ago

“Having recently been released from prison, i needed home contents insurance. A criminal record is the gift that keeps giving and i was refused from most major/my normal companies... However, a basic search led me to Homeprotect. The process was simple, my offence was listed in a dropdown along with other details o ly known to those unfortunate enough to end up behind bars! OK, a bit more expensive than 'normal', but not prohibatively so. The online form was easy, i was accepted without having to explain myself as is the case with other services! Hopefully, I never have to make a claim, but for peace of mind, if nothing else, I am hugely thankful. Thank you, you have put my mind at rest. Hopefully it will be a nice, quiet relationship and one I can continue as my situation evolves 🙏”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day, Michael! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“I’ve literally JUST bought this. How am I supposed to know how good they are? I can only say that so it’s ok. After a claim it may be different 😬”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback! Thank you, The Homeprotect Team.

Posted 1 week ago

“I reported a claim last year and still I have not heard back from Homeprotect and I am out of pocket and still need remedial works to be completed - really poor service. Thank you.”

Helpful Report

Posted 1 week ago

Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team.

Posted 1 week ago

“I phoned and renewal as the premium had gone up by over 10% and I hadn't made claim. I thought I might be able to get a reduction as their quote online was coming out less, it was great getting through to real person, she pointed out the cover wasn't the same and explained why. She was really patient and helpful .”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback, Emma! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“Very easy company to deal with , at a very competitive price I would recommend home protection to all my family and friends 👍”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 week ago

“Sarah was amazing in helping me arrange the right insurance for my holiday home.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback, Fiona! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“My experience of gaining another policy through Home protect was yet again a very positive one. The lady I dealt with was fantastic very knowledgeable and took the time to make sure that I understood everything that I was committing myself to regarding insurance of my second property. A five star performance and thank you very much for your time, it put me at ease knowing my property was correctly insured, unlike my previous vendor. Thank you very much.”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review, Robert! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“Had to purchase Unoccupied House Insurance following my Dad's permanent move into a nursing home. Having got some astronomical quotes from recommended insurers I went to Homeprotect and insured for under £300 instead of £1600! I found website easy to navigate and it was very clear that Unoccupied Insurance is limited to just FLEEA.”

Helpful Report

Posted 1 week ago

That's what we like to hear, Mary S! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 week ago

“Competitive and value for money. Clear and concise and saved much money. Website is easy to navigate and simple explanations”

Helpful Report

Posted 1 week ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“Everything first class right from obtaining the quote to payment and obtaining cover plus receiving the documents - all at a very competitive price AND very easy to deal with.”

Helpful Report

Posted 1 week ago

That's what we like to hear Mark! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 week ago

“Very easy to complete the application process and documentation received within minutes.”

Helpful Report

Posted 1 week ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 week ago

“Have only just taken out the policy and hopefully won’t have to make a claim but if the process is as easy as taking out the policy was then all will be good. Information was sent promptly and the web portal is easy to understand.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“Customer service agents have been helpful and friendly. Price is competitive. Can't comment about claims handling as I have not had one.”

Helpful Report

Posted 2 weeks ago

We’re delighted to see your 5-star review, Alan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“Very competative prices, excellent customer services, understood my situation and pointed me in the right direction. Thanks”

Helpful Report

Posted 2 weeks ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“Easy and straightforward setting up a policy for a house during probate. Very good price and peace of mind as the house is at the other end of the country.”

Helpful Report

Posted 2 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Having negotiated the purchase of a property in Dorset, I needed to add Buildings insurance cover on exchange of contracts forming part of the terms of sale. Went through comparison website to obtain quote and Homeprotect proved to be the better company, chiefly because Legal Services & Accidental Damage protection were included as part of the premium.”

Helpful Report

Posted 2 weeks ago

That's what we like to hear, Humphrey! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 weeks ago

“For the first time, a renewal quote cheaper than the previous year!!”

Helpful Report

Posted 2 weeks ago

That's what we like to hear, Pete! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 weeks ago

“Extremely happy with Homeprotect, great customer service and excellent customer support!”

Helpful Report

Posted 2 weeks ago

We’re delighted to see your 5-star review, Nic! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Great customer service & care”

Helpful Report

Posted 2 weeks ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 weeks ago

Homeprotect is rated 4.5 based on 3,461 reviews