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Homeprotect Reviews

4.4 Rating 2,629 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,629 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I cancelled my policy within the 14 day cooling off period and was promised a refund in 3-5 working days. Ten days later I'm still waiting!”
Helpful Report
Posted 1 year ago
Sorry to hear of your disappointment, that is never our intention. I can confirm a refund was issued to you on 8th July 2022. Please do not hesitate to contact us at resolve@homeprotect.co.uk, if you need any further assistance. Thanks, Angela at The HomeProtect Team.
Posted 1 year ago
Sandra
Unverified Reviewer
“Second home was sold. Informed them via their Contact Us form I would be cancelling next premium. They ignored this. Replied to first email saying they could not collect saying I had informed them. Second threatening email said they would be taking £136.12 to cover cancellation fee, arrangement fee and unpaid premiums, yet website only mentions an (unknown to me) £50 cancellation fee. Other fees are buried. Tone on email quite threatening. So, beware if you don't think you need the policy for a whole year or cancelling mid term because you will get slapped with about 6 months premiums to pay.”
Helpful Report
Posted 1 year ago
Sorry to read of your disappointment Sandra, that is never our intention. We do try to be as transparent as we can when outlining the cancellation fees in your documents. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Unverified Reviewer
“I opted for home insurance from HomeProtect for my holiday home but was disappointed to have highlighted in this years covering letter that as the property was unoccupied a lot of the time that Storm or flood, Subsidence or tree roots, Accidental damage, Theft, Escape of water or oil were not covered. I will be reviewing my options next year.”
Helpful Report
Posted 2 years ago
Sorry to hear of your disappointment, that is never our intention. When a property is unoccupied for some time, the risk of claims occurring increases. It is common practice for cover to be restricted in these cases. Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Verified Reviewer
“I haven’t had a bad experience but have paid a lot of money for the Policy, after becoming bereaved and not confident to make a change to what is in place. Friends tell me it is double what they pay. Maybe next year I will be strong enough to negotiate.”
Helpful Report
Posted 2 years ago
Were sorry for your loss. we are always happy to discuss any changes that may bring your price down. Thank you Angela at The HomeProtect Team.
Posted 2 years ago
Lauren
Verified Reviewer
“Disappointed by the price of my premium. More competitive premiums elsewhere but I was stuck because I needed stock and equipment insurance for my business. Unhelpful customer service ruined my experience.”
Helpful Report
Posted 2 years ago
Sorry to read of your disappointment Lauren that is never our intention. I have passed your feedback onto the relevant team. Thanks, Angela at The HomeProtect Team.
Posted 2 years ago
Ian
Unverified Reviewer
“Incredibly difficult to actually arrange any cover - the referrals team actually forgot and it was up up to the customer to do the chasing. This was eventually recognised and the service from the advisor in the referral team when I did finally get to range cover was very good……just took a long time t9 get to this point.”
Helpful Report
Posted 2 years ago
Sorry to hear of your disappointment Ian that is not the level of service we would expect you to receive. Were delighted we managed to resolve this for you. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Michelle
Verified Reviewer
“The First Lady I spoke with was terrible. Very unhelpful and was being very awkward on the phone. By the end of the call I had cancelled my home insurance. However a few days later I called back and spoke with a lovely male, who answered all of my questions and went over and above for me. Therefore I renewed my home insurance. The only reason I never left 1 star is because of my second phone call.”
Helpful Report
Posted 2 years ago
Were sorry to hear of your first experience Michelle, that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to investigate this further. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Unverified Reviewer
“Our price was hiked.”
Helpful Report
Posted 2 years ago
Sorry to hear this, we do try to offer the best prices available. If you send your policy details to resolve@homeprotect.co.uk We can contact you to look at any changes that may bring the price down. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Verified Reviewer
“You promised a £25 Amazon voucher which I have not received. I have emailed and got no reply. I used the code emailed to me, and was a consideration when choosing this insurance. Please honour it.”
Helpful Report
Posted 2 years ago
Hi Really sorry to hear this. Please can you send your policy details to resolve@homeprotect.co.uk and we will look into this for you. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Verified Reviewer
“Renewal was far more expensive than first year quote. The only way to get a reasonable quote was to input all of the information again and sign up as a new customer, which took over an hour on the phone. The person on the phone was helpful, but would have been acceptable to just have a competitive renewal quote.”
Helpful Report
Posted 2 years ago
We are very sorry to hear that. We always aim to offer our existing customers the best price available. Could you please send your policy details to resolve@homeprotect.co.uk and I will look into this further. Thanks, Danai at the HomeProtect team
Posted 2 years ago
Stuart R
Unverified Reviewer
“Our property had an issue with subsidence due to a faulty drain. This has been repaired to an insurance companies satisfaction and we are in possession of a structural engineers report stating hat there is o subsidence and no suggestion of a future recurrence but home protect insist on a £2500 excess as there is more likely to be subsidence at the property in the future. Can any one explain their reasoning to me please”
Helpful Report
Posted 2 years ago
Sorry to hear of your disappointment Stuart, that is never our intention. Unfortunately as there has been a claim made, when we run the risk information through our algorithm this is the best price and excess we are able to offer. we will of course review this each year. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Unverified Reviewer
“Poor experience trying to sort something out by email. Eventually I had to resort to sending documents by post. Many emails unanswered.”
Helpful Report
Posted 2 years ago
Sorry to hear of your disappointment, that is never our intention. Please can you send your policy details and queries to resolve@homeprotect.co.uk and I will make sure any queries you have will be answered swiftly. Thank you Angela at The HomeProtect Team.
Posted 2 years ago
Lorna
Unverified Reviewer
“Sadly, my initial dealings with HomeProtect has been less than positive. I needed new cover for home insurance and shopped around for the best deal, saving the best quotes. On completion day I started the cover and changed the date to show the start date. Unfortunately, on checking the policy it had the wrong date. Here my troubles began. Trying to get through on the phone took ages and once I did manage to get to speak to someone I was left on hold. After three calls, including being cut off it was finally sorted. It was also implied that the error was mine as I had applied online. (I was careful to change the quote to the correct date) I’m hoping the service will improve.”
Helpful Report
Posted 2 years ago
Really sorry to hear of your disappointment Lorna, that is never our intention. I'm confident your dealings with us in the future will not disappoint you. Thank you for your feedback. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Verified Reviewer
“Card had expired for auto renew. Changed card. Got sent emails telling me it's urgent, and texts and a letter. Sent 3 emails before someone replied that I was insured which took nearly a week with me wondering if I was insured. Not good”
Helpful Report
Posted 3 years ago
I'm sorry to read your review, that's not the level of service I would expect you to receive and apologise for the delayed responses. Zoe from the HomeProtect Team
Posted 3 years ago
Mr And M
Unverified Reviewer
“we change the mailing address But not receive new documents Of product we purchased”
Helpful Report
Posted 3 years ago
Sorry to read your review. If you could please email me your policy details and correct address and I will ensure this is updated for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
John
Unverified Reviewer
“Took out a policy 24th December 2020 for an HMO property, paid just over £1,600.00 in full as one payment. very poorly explained, I asked for policy details in plain English showing me exactly what I’m covered for and the booklet explaining exactly what cover I have to be posted to me. Did not receive any booklet and everything is not clear online.”
Helpful Report
Posted 3 years ago
Sorry to hear that you've not received your booklet. Please email me your policy number and I will help to get this arranged for you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Amanda
Unverified Reviewer
“Policy went up and never claimed, been with this company about 10 years”
Helpful Report
Posted 3 years ago
It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Zoe from the HomeProtect Team
Posted 3 years ago
Nicholas K
Unverified Reviewer
“Process very slick and easy”
Helpful Report
Posted 3 years ago
Glad that we could take the hassle out of insurance for you Nicholas. Zoe from the HomeProtect Team
Posted 3 years ago
Keith H
Unverified Reviewer
“Impossible to communicate with. Helpdesk wait greater than 45 minutes at premium rate , no response to claim forms for updates. Little progress on claim and very hard to chase. Not what I need from an insurance company.”
Helpful Report
Posted 3 years ago
Sorry to hear you're having issues with your claim Keith. If you could please email me you claim number I can escalate this for you with the Claims Team. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
David R
Unverified Reviewer
“Had to give 2 stars to point out all wasn’t well. On getting insured with Homeprotect last year the premium was good but it wasn’t pointed out that they would automatically renew without informing me. As a result had to go through the rigmarole of feeling duped and having credit card company check my transactions. Complained to Homeprotect via email, which took a couple of days to answer and was told I had been sent renewal notice in the post. I don’t recall seeing that and the post is pretty good nowadays why wasn’t it an email? Irony was the premium was pretty good, I was just left disappointed that was no prior correspondence.”
Helpful Report
Posted 3 years ago
I'm sorry if there was any confusion surrounding auto renewal, it's certainly never our intention to leave our customers feeling this way. Whether a policy is taken out over the phone or online, it is stated in our terms and conditions that are agreed to, that policies are set to renew automatically. We do this to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim. Your renewal documents were sent out via post to on 7 August to allow you time to make a decision. If these weren't received please do email us with your contact details and I will investigate this further. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Homeprotect is rated 4.4 based on 2,629 reviews
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