Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.42

4.4 Rating 3,051 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t even want to give 1 star here what an absolute joke weeks we have been waiting for a leak to be fixed still not sorted no clarity on the matter no contact been made chasing for hours each day I’ve been calling from 8 am this morning with nothing still problem in house is getting worse left to threat how bad damage is kitchen may need removing no downstairs bathroom we have 3 disabled family members a child with autism and a family member with terminal illness last Xmas all together in our home not to be sorted we have sent numerous emails with no help or anyone getting back to us wish I could upload The screenshots I’ve took of the waiting I’ve done today alone steer well clear what a disgrace”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment Charlotte, that is not the level of service i would expect you to receive. I have escalated this with the claims manager and requested that someone contact you. Thanks Angela at The HomeProtect Team.

Posted 2 years ago

“Woeful. Had a burst pipe upstairs, water everywhere. Phoned it in, promised an engineer with 4hrs. No one arrived so phoned back after 4.5hrs to be told the engineer said he could no longer come out and asked if I knew any local plumbers (!!!). End result, kitchen ceiling cracked and bowing with water spreading towards main breaker board. No heating, no water and no idea what I’m going to do. Awful service.”

Helpful Report

Posted 2 years ago

Sorry to hear this James, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested that someone contact you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“I made a claim for the collapse of a drainage pipe. After something like six weeks of inspections they rejected the claim saying the policy didn't cover fibre pitch pipes. I couldn't find any reference to this exclusion in the policy document. Despite many emails and promises to come back to me they haven't. I am keen to raise a complaint, but cannot find anywhere on their website to raise a complaint. On writing to customer services to try and raise a complaint they failed to respond. I will look to pursue this further.”

Helpful Report

Posted 2 years ago

We are sorry to hear of your disappointment Mike. I have responded to your email this morning and hope to get this sorted for you. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“The company don't answer the phone and if they do you are not likely to be able to speak to the relevent person. When they say that they will send a urgent email and someone will phone you back IT DOESNT HAPPEN. They promise the earth, but don't deliver. The FInancial Ombudsman told them to compensate us, and it STILL DIDN'T HAPPEN. Useless company, don't waste your money with them.”

Helpful Report

Posted 2 years ago

Sorry to read of your disappointment, that is never our intention. I have escalated this with the finance team and will get back to you with an update. Thanks Angela at The Homeprotect Team.

Posted 2 years ago

“Impossible to get through on the phone, been on hold for two and a half hours... I mean what a joke.”

Helpful Report

Posted 2 years ago

Sorry to hear this, it is never our intention to disappoint any customer. If you can please email your details and policy number to resolve@homeprotect.co.uk I can request a colleague to call you back and resolve your queries. Thank You, Angela at The HomeProtect Team.

Posted 2 years ago

“Easy to complete quote online, especially as I have some high risk items and I could input these direct as opposed to call in. Made a small error which I only noticed on printing out the policy - called and item changed without fuss. Finally, it's all written in good clear English, which isn't a given in the insurance industry.”

Helpful Report

Posted 4 years ago

We like to make things as easy as possible for our customers, so your review is music to our ears. Thumbs up for leaving us a five star review. Zoe from the HomeProtect Team

Posted 4 years ago

“Absolutely shocking customer service. I sold my house (29th June) and wanted to cancel my policy with them. 58 minutes waiting for a call to be answered. I have raised a complaint about the length of time - no response. Upon cancelling my policy I was advised that there would be a charge - however the person who I spoke to (who also noted my complaint) was not able to give me a figure for this - so I cancelled my Direct Debit - I was not happy that they could just take any sum out without confirming it with me first. I then have received an email saying they have tried to contact me (which is a lie) to obtain payment. I sent an email back in response (still unanswered) advising that if they let me know their bank details I would pay the sum. Still no response to email and my initial complaint. I have now received a letter advising that I should contact them urgently to pay. What a joke - I wasted another 50 + minutes trying to get through to them to pay. You do not deserve the money back - I have wasted more money trying to cancel and pay you the funds. All I can say is what a good job it is that I am cancelling my policy - I would hate to have to found out how long they took to deal with an actual claim. I am afraid I have never dealt with such a bad company (albeit the initial lady I spoke to was very pleasant) you just obviously do not have enough staff in your customer service team to deal with all the calls. It is totally unacceptable the amount of time to wait to speak to someone - now only to be chased for payment when you have failed to answer 4 complaints.”

Helpful Report

Posted 6 years ago

“My policy had to be modified half way through the year and Homeprotect was trying to provide me with a policy which was highly inferior and unsuitable to what I had with them initially and my needs as well. I had to request the intervention of the ombudsman to have the remaining of the policy reimbursed and be "freed" from their contract . Conclusion: If you have no dealings/problems with them, they are OK. However, and this is from the experience I had, should there be a problem, they will try to crucify you and refuse to listen to you. The next question is: would I buy another insurance from Homeprotect even if it is cheaper? The answer is very easy; NO”

Helpful Report

(Home Insurance) - Posted 9 years ago

“All good, nice and easy to arrange good cover for a price that beats the competition ! Regards Roy x”

Helpful Report

Posted 2 months ago

That's what we like to hear, Roy! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“I’ve been with Homeprotect for several years and have found the service so far to be very good. The yearly increase has been sensible (as I’ve not made a claim) the cover is what I’ve needed and so happily will continue to stay with them”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review Maria! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Always helpful & efficient.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 2 months ago

“Very easy to use home insurance at a good price”

Helpful Report

Posted 2 months ago

That's what we like to hear Daniel! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Sorry it wasn’t bad at all ! The guy was quite helpful and explained everything except he spoke far too quickly and there was noise in the background due to staff training”

Helpful Report

Posted 2 months ago

Sorry to hear this Berenice. I have taken your feedback, we'll work on improving this for you. Thanks, The Homeprotect Team.

Posted 2 months ago

“Went on line for a comparison quote very pleased with the price 400 pounds cheaper than I was quoted. Highly recomended”

Helpful Report

Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Janet! Thank you, The Homeprotect Team.

Posted 2 months ago

“Very easy to get a quote. The best prices by far. Cost less than half my renewal with my existing company. Wonderful that I got to speak to someone on the phone before committing. Excellent service.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review Catherine! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Cheaper than most but with the same cover. Easy to organise.”

Helpful Report

Posted 2 months ago

That's what we like to hear Claire! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Best quote on Compare the Market. Very easy to sort out, cover all good..”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review Sean! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“GOOD COVER, GOOD PRICE”

Helpful Report

Posted 2 months ago

That's what we like to hear Ian! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Easy process, pricing was right for the cover I needed and checkout was easy”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day Sam! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Every thing was very clear and logical. I was able to record all required information speedily and without difficulty. The final item was obviously the premium which I found, in the current climate , to be acceptable.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback Meyer! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.4 based on 3,051 reviews