This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"One of the worst examples of sharp business practice and dodgy customer service I have ever come across! I had a quote for insurance, when I came to purchase it 24 hours later it had gone up by £30. I phoned and spoke to a customer 'service' rep who said prices change. They did speak to their Manager and said that was the price, they wouldn't change it. Completely unrepentant! I dread to think how bad they would be if you have a claim... AVOID AT ALL COSTS!"
Hi Peter, prices change on a daily basis and we can only guarantee prices for 24 hours (Same day)
If you are able, please email me at firstname.lastname@example.org with your quote number and your contact number and we can get a sales agent to have a look and see if we can get a better price? Thanks, Anthony from HomeProtect
Posted 1 month ago
"Consistently failing to answer very basic queries about my cover, after numerous phone calls and emails exchanged."
"Well laid out website. Good protection offered."
"Very good to deal with, I had a problem filling in the problem online and the company contacted me to rectify quickly."
"Don't buy! Amendments and cancellation will cost you to the point of receiving the full annual premium. All very sneakily tied up in the online small print. So a 6 month lock in, £50 cancellation charge (money for old rope) plus payment in full for other aspects of the policy such as legal cover. Daylight robbery! The customer service staff are also shocking. Have reported to the financial ombudsmen!!"
"The service is so bad that i can only conclude that most if not all of these glowing reviews are fake.
If you are going to post a fake review for a company that is a shambles at least make the effort, it is far to obvious.
I feel very fortunate that I have never had to make a claim and would say to anyone get out while you can."
"Poor correspondence: no email notification that policy would auto-renew, so incurred £100+ cancellation fees! No managers/ customer services team available to speak to. Very poor."
"Hassle free purchase. Good product for a good price."
"Great value holiday home insurance, a highly recommend to everyone!!"
"Good service quick quote nice communication"
"Same protection as other companies but the cost was much cheaper"
"Absolutely shocking customer service. I sold my house (29th June) and wanted to cancel my policy with them. 58 minutes waiting for a call to be answered. I have raised a complaint about the length of time - no response. Upon cancelling my policy I was advised that there would be a charge - however the person who I spoke to (who also noted my complaint) was not able to give me a figure for this - so I cancelled my Direct Debit - I was not happy that they could just take any sum out without confirming it with me first. I then have received an email saying they have tried to contact me (which is a lie) to obtain payment. I sent an email back in response (still unanswered) advising that if they let me know their bank details I would pay the sum. Still no response to email and my initial complaint. I have now received a letter advising that I should contact them urgently to pay. What a joke - I wasted another 50 + minutes trying to get through to them to pay. You do not deserve the money back - I have wasted more money trying to cancel and pay you the funds. All I can say is what a good job it is that I am cancelling my policy - I would hate to have to found out how long they took to deal with an actual claim. I am afraid I have never dealt with such a bad company (albeit the initial lady I spoke to was very pleasant) you just obviously do not have enough staff in your customer service team to deal with all the calls. It is totally unacceptable the amount of time to wait to speak to someone - now only to be chased for payment when you have failed to answer 4 complaints."
"Clear proposal form making taking insurance easy"
"Competively priced home insurance"