Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.39

4.4 Rating 2,715 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 2 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“I've just taken out a policy with Homeprotect. My case was slightly more complicated and couldn't be covered by a normal home insurance policy. I phoned to arrange it and found them very knowledgeable and helpful. I would recommend them.”

Helpful Report

Posted 16 hours ago

“Clear information and easy online process, reasonable price and good coverage including some aspects that are not so common”

Helpful Report

Posted 19 hours ago

“Easy to access quotes on line, very competive price”

Helpful Report

Posted 1 day ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 day ago

“A friend recommended Homeprotect as she had been in the same situation of owning a probate property. I initially tried a broker but it was very confusing and I was overwhelmed. The home protect website was very straightforward and easy and I quickly arranged my cover”

Helpful Report

Posted 2 days ago

We strive to offer cover that others can't, so it's great to see we could do that for you Julie! Thank you, The Homeprotect Team.

Posted 1 day ago

“Very easy to deal with great customer service”

Helpful Report

Posted 3 days ago

Great to hear we could help you Ian! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 days ago

“Pretty no fuss. Not had to claim yet though. Seems like good value”

Helpful Report

Posted 4 days ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 3 days ago

“Was dreading the renewal thinking it would increase by a lot and you feel ripped off if this happens especially when you havent claimed but increase was acceptable and renewal automatic and simple”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback Chris! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“Excellent information given by customer service and I halved my house insurance. Defaqto 5 what more can you say.”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review Linda! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 days ago

“It was very reassuring to obtain our Home Insurance through Homeprotect which has been tailored to what we require that no other Home Insurance company could offer. The insurance premium we paid is excellent value. I have passed on Homeprotect’s details to many of our friends and family.”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day Marjory! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 days ago

“The Homeprotect customer service team members have always been very patient, kind and professional throughout every interaction I've had with them and they've always made sure I've got the appropriate cover for me, whatever my home setup has been. I'm a happy customer.”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Used a comparison website to receive a quote from this company. It covered all my requirements at a very competitive price.”

Helpful Report

Posted 1 week ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 3 days ago

“The process of finding the right type of cover required was easy to find and digest on the Homeprotect website. Thank you.”

Helpful Report

Posted 1 week ago

Great to see we could do that for you Paul! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 days ago

“Everything was done on time and I believe it is good value for money”

Helpful Report

Posted 1 week ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“easy and straightforward renewal”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day MichaelC! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“Very helpful staff when seeking House Insurance”

Helpful Report

Posted 1 week ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 week ago

“Excellent communication and listening skills, by the customer service team.”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“.very helpful, polite and courteous”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review Terry! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“I have been with Home Protect for some time to insure my combi - boiler and receive a yearly service. This years service saw my boiler condemned - although there were no problems with it prior to the visit. No explanation was given except a scant 'general leak' written on the service sheet. Upon telephoning the companty who serviced the boiler I was told they had emailed Homeprotect. Upon telephoning Homeprotect I was offered £49.21 to replace my boiler. No question of repair, no discussion about how to replace it. Needless to say I have cancelled my DD, have a new boiler and won't need to insure it since it guaranteed for 10years and a service only costs £65. I may as well have done this and saved the insurance money each month. Once again trying to gain peace of mind through insurance is a waste of money.”

Helpful Report

Posted 2 weeks ago

Sorry to read of your disappointment. I have raised this to our complaints team who will be in touch shortly. Thanks, The Homeprotect Team.

Posted 1 week ago

“Good competitive price for my home insurance, easy to set up. No problem so far but had no claims to deal with.”

Helpful Report

Posted 2 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you Les! Thank you, The Homeprotect Team.

Posted 2 weeks ago

“all they have done is taken money from me, this is easy and they ask fora review ?? I can only say average and this is generous, taking money from people isn't difficult. Hopefully I don't need to make a claim, the insurance industry does not have a good reputation but I'm obliged to engage with them, its a condition of my mortgage. 🤦‍♂️”

Helpful Report

Posted 2 weeks ago

We’re sorry to hear about your experience, Burns. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 2 weeks ago

Homeprotect is rated 4.4 based on 2,715 reviews