Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,543 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,543 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 4 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“New insurance to cover unoccupied temporarily property. Completed in a no nonsense professional and helpful manner.”

Helpful Report

Posted 18 hours ago

Your 5-star feedback made our day, Graeme! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 18 hours ago

“Advisor was very knowledgeable on the products available and offered a number of different options to allow me to have an informed choice on the best insurance to meet my needs. First class customer service and a competitive price.”

Helpful Report

Posted 1 day ago

Your 5-star feedback made our day, Sue! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 18 hours ago

“I had to phone Homeprotect on two occasions about the same policy. Each time the person I spoke to was very helpful and went through the cover with me in detail. The policy documents arrived by post within a few days as well as being emailed to me on the day I took out the policy. I would recommend this company if you are struggling to find home insurance due to someone named on the policy having a criminal record.”

Helpful Report

Posted 1 day ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 18 hours ago

“I needed some speciality insurance because I'm having a house renovation. Abi was brilliant, answered all my questions, checked what she needed to check quickly and though it had a few quirks she powered through everything expertly.”

Helpful Report

Posted 1 day ago

Your 5-star feedback made our day, Richard! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 18 hours ago

“I have been with home protect for nearly 15 years and have never made a claim. I have two properties under insurance with you. Each year my insurance goes up by about 150. I called up to get a discount or lower the amount, but got nothing back. I will be serving for a new provider this week. I also asked for a VAT reciept to be sent. But was not given one. The women on the phone was very unhelpful.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your feedback, and we’re sorry to hear you are dissatisfied with your experience. We understand how important this matter is to you and appreciate that you have chosen to provide this valuable feedback to us. It will be thoroughly checked so that we can avoid similar issues in the future. If you have any questions in the meantime, or if there’s anything else we can help with, please don’t hesitate to get in touch. Kind regards, Team Homeprotect

Posted 3 days ago

“Policy was up for renewal and they provided a quick and efficient quote that was very competitive.”

Helpful Report

Posted 4 days ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“This is the first time I have bought a home protect policy. The process was easy to follow and quite straightforward.”

Helpful Report

Posted 4 days ago

Thank you for the positive feedback, Surinder! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“Been wth homeprotect for 5 years now and when we had to claim the whole process and team were exceptional . In the 5 years the price hasn’t gone up in fact this year came down by £110 Would and have highly recommended homeprotect”

Helpful Report

Posted 5 days ago

We’re delighted to see your 5-star review, Paul! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Simple straightforward cover easily obtained”

Helpful Report

Posted 5 days ago

Your 5-star feedback made our day, Sylvia! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 days ago

“I chose Home protect over my current provider because i would be provided with the same cover at a more compeditive price,most pleased.”

Helpful Report

Posted 6 days ago

Great to hear we could help you, Brian! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 days ago

“I have only very recently taken out a buildings and contents insurance policy with Homeprotect (due to my previous insurer's premium increasing substantially) so cannot really comment on their efficacy vis a vis making a claim but what I can say is that it was pretty straightforward setting up the policy and the call handler's I dealt with were very helpful and efficient and accessing everything online is easy. Hopefully I won't have to make a claim but if I do I will leave another review telling you how it's gone.”

Helpful Report

Posted 6 days ago

Thank you so much for your amazing review, Mark! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 days ago

Helpful Report

Posted 6 days ago

Thank you so much for your amazing review, Mark! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 days ago

“The lady dealt with all my queries about the insurance, and listened intently to what was being said. And rang back when she said she would.”

Helpful Report

Posted 6 days ago

Thank you so much for your amazing review, Tracey! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 days ago

“Very easy to renew a policy and enjoy the benefits of Homeprotect.”

Helpful Report

Posted 6 days ago

Your 5-star feedback made our day, Christine! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 days ago

“Quick and efficient to deal with. Got just what I needed and was assured that a 'phone call would allow me to change policy as required in the future.”

Helpful Report

Posted 6 days ago

Your 5-star feedback made our day, Richard! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 days ago

“Easy to get quote and excellent price”

Helpful Report

Posted 6 days ago

Your 5-star feedback made our day, David! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 days ago

“Offer a competitive range of products at Leeds than half of what I was paying for the same cover.”

Helpful Report

Posted 1 week ago

Great to hear we could help you! Thank you for your 4 star feedback. The Homeprotect Team.

Posted 3 days ago

“I have more than property with Homeprotect and I rang to renew all three. Payment was taken and apparently all three were renewed. However when I looked at my account - one property had a new policy document the other 2 still had the renewal letter. This is problematic as I need to upload a copy of the document to show we have the correct insurance. I called and was told that the renewal team could not email me my documents and they could not update the documents on the portal. I was told to contact customer services through the Live chat. Which I did - they said they would update the paperwork. They updated the paperwork for one property, leaving one property with the wrong paperwork. I will now have to find time to Live chat them again. I had genuinely thought they could just send me a copy of my documents that I have paid for but apparently this is impossible. There was me thinking technology should improve functionality not make it worse.”

Helpful Report

Posted 1 week ago

“Professional - considered my disability issue - courteous - overall a very lovely lady”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 week ago

“Competitive price on renewal, renewal offer arrived in good time”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

Homeprotect is rated 4.5 based on 3,543 reviews