Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,152 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Reliable and honest insurer, reasonable premiums, helpful customer service, will stay with HomeProtect for our home.”

Helpful Report

Posted 2 hours ago

“Very helpful online chat team who helped me on two separate occasions & easy online home insurance application.”

Helpful Report

Posted 10 hours ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 5 hours ago

“Easy site to use and understand. Best price for my requirements.”

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Posted 11 hours ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 4 hours ago

“An easy website to navigate & the prices are very competitive. Glad we chose Homeprotect.”

Helpful Report

Posted 12 hours ago

Thank you so much for your amazing review Sally! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 4 hours ago

“Excellent value and service.”

Helpful Report

Posted 1 day ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 day ago

“Good price and cover, Homeprotect came out on top of the pile. Well done and hopefully carry it on for next year.”

Helpful Report

Posted 2 days ago

Your 5-star feedback made our day Chris! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 day ago

“Original price as incorrect”

Helpful Report

Posted 4 days ago

Sorry to hear this. If you could kindly send us your policy details here in a private message, we’ll look into this matter for you as soon as possible. Thanks, The Homeprotect Team.

Posted 3 days ago

“Renewed efficiently”

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Posted 5 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 days ago

“Always helpful, patient, understanding and clear. What more can you ask? Highly recommend to anyone.”

Helpful Report

Posted 5 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Great cover Great price Exactly what I needed”

Helpful Report

Posted 5 days ago

That's what we like to hear Mark! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 days ago

“The renewal was seamless and was made very easy by a professional and most likeable representative. Thank you.”

Helpful Report

Posted 6 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 days ago

“Although I’ve been with homeprotect for a while other than renew with them I’ve fortunately never had to use their services Obviously e review Is given on the service you receive when it’s required At this moment in time everything is fine !”

Helpful Report

Posted 6 days ago

Thank you for the positive feedback Subhash! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 6 days ago

“Efficient and effective service. Easy to use online.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback, Damien! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“A few years back I gave a review that was very negative for reasons of very poor renewal administration, errors and the substantial increase for renewals, such that I cancelled and opened a new account with a much superior rate. Those days are gone, happily loyalty is now rewarded with reduced rates👌”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day, David! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“Easy to navigate website. Simple quotation process. Competitive premiums.”

Helpful Report

Posted 1 week ago

That's what we like to hear, Graham! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“Provided the cover I needed at a reasonable cost.”

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Posted 1 week ago

That's what we like to hear, Melody! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“Great customer service. Call handler knew the product very well and understood my needs and worries”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review, Maureen! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“I took out home insurance online and the process was hassle free and took 10 minutes. I was able to navigate the website well and am very pleased with the policy I've purchased. Thanks. A++”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day! Thank you, The Homeprotect Team.

Posted 1 week ago

“Exceptional service everything explained and although additional offers give I never felt pressured at all to accept them. Very pleased with the product and service. Thank you”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review Tracey! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“This may be a bit of a read but I would do so if you are considering getting home insurance with homeprotect ,we Had a terrible expierance with home protect underwritten by axa , I havnt had a building’s insurance claim since 2002 , and have paid for insurance every year , when it comes to paying out for a legitimate claim they will try everything in there power not to pay out ,we had an escape of water claim , they sent out the first loss adjuster which took a few weeks for him to come out , when he came out ,I met him & explained where the leak had come from , the drain outside had a crack in , showed him step by step what had happened & the report from the drain repair for which I paid £1560 explained why we had taken out the shower tray & cut holes in the bathroom walls , taken the corner out of out new kitchen trying to trace the leek with plumber to help us find the leak ,also the loss adjuster never submitted his report for a long time, he told me he was an Idependant ( which was clearly not true ) he seems like a decent honest man which he clearly wasn’t , he made up some false claims using the report he was given by the drain people picking out a picture which showed the upward picture of the soil vent pipe towards the sky he was trying to say it was bad workmanship , which it clearly wasn’t I’m a carpenter and have been for thirty years plus ,I no my stuff we asked for another loss adjuster he turned up agreed that the leak was where we said it came from & he agreed with our findings , he thought it was all a bit strange how this other loss adjuster had came up with his story of what happened , home protect then offered me £100 for the inconvenience for which they never paid £100 Over to us they tried to cap the claim at £1500 which didn’t even cover the drain repair. There has been brown water in the screed under the kitchen and the bathroom we still haven’t been able to put our kitchen or bathroom back together this has been going on now for roughly a year now & every time it looked like we might have a positive outcome. It was either desktoped or passed to someone else, at one point they told us there was no damage, there was no claim. Apparently There was no visible damage to your kitchen. Well there clearly is visible damage in my kitchen the plinths , units are blown and have been covered in sewage and the corner of it is not there at the minute the case handler Ebony who was in charge of our case just pretty much tried every single thing she could not to pay anything ,the case is currently with the ombudsman. I have no faith nor trust and would advise anyone not to go with this company. This has been a terrible experience. I’ve spent a lot of money& time on the house making it as nice as I could possibly do so the one time we need to claim because of a genuine leak to repair our new kitchen & bathroom which I’ve already paid out for once in the first instance and this is a treatment we’ve been given. Just terrible service met with lies & deceit & not £1 towards the damage please for your own sake go somewhere else for your insurance”

Helpful Report

Posted 1 week ago

We’re sorry to hear about your experience, Mathew. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 1 week ago

Homeprotect is rated 4.4 based on 3,152 reviews