This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Poor correspondence: no email notification that policy would auto-renew, so incurred £100+ cancellation fees! No managers/ customer services team available to speak to. Very poor."
"Hassle free purchase. Good product for a good price."
"Great value holiday home insurance, a highly recommend to everyone!!"
"Good service quick quote nice communication"
"Same protection as other companies but the cost was much cheaper"
"Absolutely shocking customer service. I sold my house (29th June) and wanted to cancel my policy with them. 58 minutes waiting for a call to be answered. I have raised a complaint about the length of time - no response. Upon cancelling my policy I was advised that there would be a charge - however the person who I spoke to (who also noted my complaint) was not able to give me a figure for this - so I cancelled my Direct Debit - I was not happy that they could just take any sum out without confirming it with me first. I then have received an email saying they have tried to contact me (which is a lie) to obtain payment. I sent an email back in response (still unanswered) advising that if they let me know their bank details I would pay the sum. Still no response to email and my initial complaint. I have now received a letter advising that I should contact them urgently to pay. What a joke - I wasted another 50 + minutes trying to get through to them to pay. You do not deserve the money back - I have wasted more money trying to cancel and pay you the funds. All I can say is what a good job it is that I am cancelling my policy - I would hate to have to found out how long they took to deal with an actual claim. I am afraid I have never dealt with such a bad company (albeit the initial lady I spoke to was very pleasant) you just obviously do not have enough staff in your customer service team to deal with all the calls. It is totally unacceptable the amount of time to wait to speak to someone - now only to be chased for payment when you have failed to answer 4 complaints."
"Clear proposal form making taking insurance easy"
"Competively priced home insurance"
"Easy to set up online. Once you do get through on the phone, very helpful people who can explain any questions."
"Quick efficient service. Very easy to use"
"I feel much safer now I know I'm covered for all my family's needs, thank you HomeProtect"
"Provided the service I needed. Quick response to questions. Highly recommended"
"We tried to cancel our policy by sending three emails which came back advising us to contact them by another means. In the meantime they withdrew money from us. We have been on the phone for over half an hour waiting for a response."
Dear Jennifer, I'm sorry about your frustration. I believe it was also you who contacted us via Twitter, and Customrr Services should be ringing you back shortly to resolve this. Best wishes, Helena, the HomeProtect Team
Posted 1 month ago
"Very helpful knowledgable staff. Especially as was for unoccupied property on my late mother’s estate. Competitive pricing."
"Very friendly helpful staff"