Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,431 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 4 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“Everything first class right from obtaining the quote to payment and obtaining cover plus receiving the documents - all at a very competitive price AND very easy to deal with.”

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Posted 2 hours ago

“Very easy to complete the application process and documentation received within minutes.”

Helpful Report

Posted 5 hours ago

“Have only just taken out the policy and hopefully won’t have to make a claim but if the process is as easy as taking out the policy was then all will be good. Information was sent promptly and the web portal is easy to understand.”

Helpful Report

Posted 8 hours ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 7 hours ago

“Customer service agents have been helpful and friendly. Price is competitive. Can't comment about claims handling as I have not had one.”

Helpful Report

Posted 22 hours ago

We’re delighted to see your 5-star review, Alan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 7 hours ago

“Very competative prices, excellent customer services, understood my situation and pointed me in the right direction. Thanks”

Helpful Report

Posted 22 hours ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 7 hours ago

“Easy and straightforward setting up a policy for a house during probate. Very good price and peace of mind as the house is at the other end of the country.”

Helpful Report

Posted 1 day ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 day ago

“Having negotiated the purchase of a property in Dorset, I needed to add Buildings insurance cover on exchange of contracts forming part of the terms of sale. Went through comparison website to obtain quote and Homeprotect proved to be the better company, chiefly because Legal Services & Accidental Damage protection were included as part of the premium.”

Helpful Report

Posted 1 day ago

That's what we like to hear, Humphrey! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 day ago

“For the first time, a renewal quote cheaper than the previous year!!”

Helpful Report

Posted 2 days ago

That's what we like to hear, Pete! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 day ago

“Extremely happy with Homeprotect, great customer service and excellent customer support!”

Helpful Report

Posted 3 days ago

We’re delighted to see your 5-star review, Nic! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 day ago

“Great customer service & care”

Helpful Report

Posted 3 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 day ago

“A straightforward process, great user experience, well priced and feel good to have protection of my belongings in place. Thank you.”

Helpful Report

Posted 3 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 days ago

“I spoke to a nice guy who sorted out the insurance for my new house. The quote came out more over the phone, and I let him know I’d seen it cheaper online. He went through my online quote and compared it to the quote he gave me, it was cheaper online. So he arranged for me to take out that policy. He was helpful and thorough, even towards the end of his shift on a Friday night! I would advise people to take the online quote though, because the price difference, was £30 a month! Compared to that over the phone - same company, same details.”

Helpful Report

Posted 3 days ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“Kept the price down and renewed saved me a task”

Helpful Report

Posted 3 days ago

That's what we like to hear, Stephen! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 days ago

“Very helpful chat staff - easy process - thanks very much”

Helpful Report

Posted 4 days ago

We’re delighted to see your 5-star review, Paul! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Started at £400 a year 3 years ago and put up to £1700 now never claimed and have had to re apply to get price down scoundrels”

Helpful Report

Posted 4 days ago

Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you.Thank you, The Homeprotect Team.

Posted 4 days ago

“I contacted HomeProtect for a quote after Halifax increased my Home & Contents Insurance premium. I contacted HomeProtect, they were friendly, professional and provided a competitive quote. The process of switching was very easy. Thank you.”

Helpful Report

Posted 5 days ago

We’re delighted to see your 5-star review, Eva! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 4 days ago

“Renewing my home insurance was easy and I was very pleased with the quote.”

Helpful Report

Posted 6 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Contacted HomeProtect for a quote after John Lewis increased our Home & Contents Insurance premium by over £500 for 2026/27. HomeProtect provided a very competitive quote for exactly the cover we needed and the whole process was very easy.”

Helpful Report

Posted 6 days ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Rich! Thank you, The Homeprotect Team.

Posted 4 days ago

“The lady I spoke to was very good at explaining all of the house building & contents to be insured!! Very good at her job!!”

Helpful Report

Posted 6 days ago

We’re delighted to see your 5-star review, Stokie! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 6 days ago

“Sorry, but we had to cancel the Policy. We discovered that it did not give the cover that we required. Michael Duffield”

Helpful Report

Posted 6 days ago

Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information to help you reach out to us. Thank you, The Homeprotect Team.

Posted 6 days ago

Homeprotect is rated 4.5 based on 3,431 reviews