Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.48

4.5 Rating 3,855 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,855 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem getting insurance at double the cost when it was unavailable elsewhere due to a family member's stupidity. The problem was, on finding a minor error in the documentation, spending 42 minutes on the phone to some-one with unintelligible English. No doubt employees are graduates, but they should really be sent on courses until they can enunciate English clearly. If my query had been about something really important, like a claim, I would have spontaneously combusted from the stress of not having a clue what she was saying.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience when contacting us regarding your documentation query. We understand how frustrating it can be when communication is not as clear as expected, especially when discussing important matters related to your policy. We sincerely apologize for the inconvenience and stress this has caused. Please be assured that your feedback has been shared with the relevant team for review, as we are always looking for ways to improve the service we provide. We genuinely appreciate you bringing this to our attention and thank you for your patience. Please feel free to contact us via live chat or by phone so that we can look into this matter further. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us

Posted 1 week ago

“Easy application pricess”

Helpful Report

Posted 2 weeks ago

Thank you for the positive feedback, Adam! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“I signed up but the terms and conditions meant my policy be became invalid very easily so I did not bother keeping it.”

Helpful Report

Posted 1 month ago

I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us

Posted 1 month ago

“You were unable to reward customers who stay with you …. A loyalty discount would have been v welcome”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback, and we’re sorry to hear you are dissatisfied with your experience. "I’ve already logged feedback for you. Thanks, The Homeprotect Team.

Posted 2 months ago

“Just joined a few days ago , all good so far .”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 months ago

“Very competitive price for the policy I required. Efficient & simple administrative process in setting up & providing me with my policy information. This is how business should be conducted.”

Helpful Report

Posted 3 months ago

Your positive feedback made our day, John! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Have renewed the policy the website is showing last years policy and an offer to renew. Did ring you about this and was told as long as I had renewed it was alright, they could not say when the website would be updated. Not very professional.”

Helpful Report

Posted 4 months ago

“so far so good”

Helpful Report

Posted 5 months ago

That's what we like to hear, Noel! Thank you for your 5 Star review. The Homeprotect Team.

Posted 5 months ago

“Complicated and i would inflexible. As always like all operators now, push the customer further away so they give up in despiration”

Helpful Report

Posted 6 months ago

Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team.

Posted 6 months ago

“I’ve literally JUST bought this. How am I supposed to know how good they are? I can only say that so it’s ok. After a claim it may be different 😬”

Helpful Report

Posted 7 months ago

Thank you for the positive feedback! Thank you, The Homeprotect Team.

Posted 7 months ago

“Have never made a claim so cannot, in fairness, comment on that, the most important element of any insurance policy. What I can say is that I have never had cause to complain about customer service and any questions I have had were dealt with courteously and efficiency.”

Helpful Report

Posted 7 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 7 months ago

“I have not any positive or negative experience with this provider. Time will tell.”

Helpful Report

Posted 7 months ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 7 months ago

“I did renew but only because I wasn’t well enough to get another quote. I’ve since had a quote & could have got the same policy with you for a lower price. Such a shame you don’t look after your loyal customers”

Helpful Report

Posted 9 months ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 9 months ago

“The insurance cover seems good but I have not found the customer service very helpful or accessible. I have a disability which means calls and live chats are too difficult for me while emails, a messaging portal (not live) or being able to make changes myself via a portal (like I've been able to do previously with other insurance providers) would make it perfectly accessible. I have raised this and been told they're always there to help, but only in the ways that aren't accessible and I should get help from someone if I can't do it myself!! How about they remove the barriers to make it accessible so I can remain independent instead!? I put in a complaint but haven't had a response in over 2 weeks.”

Helpful Report

Posted 10 months ago

Thank you for sharing your honest feedback. We’re sorry to hear about the difficulties you’ve faced and the delay in responding to your complaint. Accessibility is very important to us, and we appreciate you highlighting areas where we need to improve. We’ll make sure your concerns are escalated and addressed promptly. The Homeprotect Team.

Posted 10 months ago

“Pricing confusing”

Helpful Report

Posted 1 year ago

Thanks for your feedback! We're sorry to hear the pricing felt confusing and are always working to make things clearer and more transparent. The Homeprotect Team.

Posted 11 months ago

“We’ve been with Homeprotect for many years. They always listen attentively when clarifying detail on policy at renewal, their renewal prices are fair and competitive and staff are polite , helpful and responsive always, We have recommended their company to friends and colleagues. A great operation.”

Helpful Report

Posted 1 year ago

Thank you for the positive feedback Dave! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 year ago

“Original price as incorrect”

Helpful Report

Posted 1 year ago

Sorry to hear this. If you could kindly send us your policy details here in a private message, we’ll look into this matter for you as soon as possible. Thanks, The Homeprotect Team.

Posted 1 year ago

“Contents insurers can only be measured by experience when making a claim (I haven't made a claim for over 20 years), customer service, quality of communication and reasonableness on annual renewals. My experience so far is ok, but not great on the communication front. There were significant differences between the quote offered on a price comparison web site and the actual policy I paid for. Significant expensive endorsements (locks and alarm requirements) were applied in the small print and it took a long time to get written confirmation from Homeprotect that the measures we had put in place would be satisfactory. On the plus side, Homeprotect is covering a couple of family artworks that have been problematic with another insurer.”

Helpful Report

Posted 1 year ago

Thank you for the positive feedback Nathan! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 year ago

“I have only just started my policy, and want to log in to check things but cant. I get a message telling me to click the link which sends an email that when I open it, tells me to click the link which sends me an email.......... and on and on. Tried the chat bot nonsense that tells me it wants to help but again keeps going round in circles, Very annoying. If I ever have to make a claim, I hope things work better than this.”

Helpful Report

Posted 1 year ago

Sorry to hear this. We have reported this to our technical team for you. Thanks, The Homeprotect Team.

Posted 1 year ago

“I can't really comment upon the service of Homeprotect as I haven't needed to make a claim but as a policy it appears to match my requirement. But I was disappointed that the renewal quote was higher than that advertised on comparison websites (for the same level of protection). As far as I understand this should not happen under the current regulations of the Financial Conduct Authority (FCA). So I "renewed" by taking out a new policy. That is fine but it is an additional hassle that should happen.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 year ago

Homeprotect is rated 4.5 based on 3,855 reviews