Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,152 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original price as incorrect”

Helpful Report

Posted 4 days ago

Sorry to hear this. If you could kindly send us your policy details here in a private message, we’ll look into this matter for you as soon as possible. Thanks, The Homeprotect Team.

Posted 3 days ago

“Contents insurers can only be measured by experience when making a claim (I haven't made a claim for over 20 years), customer service, quality of communication and reasonableness on annual renewals. My experience so far is ok, but not great on the communication front. There were significant differences between the quote offered on a price comparison web site and the actual policy I paid for. Significant expensive endorsements (locks and alarm requirements) were applied in the small print and it took a long time to get written confirmation from Homeprotect that the measures we had put in place would be satisfactory. On the plus side, Homeprotect is covering a couple of family artworks that have been problematic with another insurer.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback Nathan! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 week ago

“I have only just started my policy, and want to log in to check things but cant. I get a message telling me to click the link which sends an email that when I open it, tells me to click the link which sends me an email.......... and on and on. Tried the chat bot nonsense that tells me it wants to help but again keeps going round in circles, Very annoying. If I ever have to make a claim, I hope things work better than this.”

Helpful Report

Posted 2 months ago

Sorry to hear this. We have reported this to our technical team for you. Thanks, The Homeprotect Team.

Posted 2 months ago

“I can't really comment upon the service of Homeprotect as I haven't needed to make a claim but as a policy it appears to match my requirement. But I was disappointed that the renewal quote was higher than that advertised on comparison websites (for the same level of protection). As far as I understand this should not happen under the current regulations of the Financial Conduct Authority (FCA). So I "renewed" by taking out a new policy. That is fine but it is an additional hassle that should happen.”

Helpful Report

Posted 2 months ago

Thank you for the feedback! We have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 2 months ago

“When I talked to a person they were very helpful but written and email communication was poor and incorrect.”

Helpful Report

Posted 3 months ago

Thank you for your review. I have logged your feedback to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 3 months ago

“Unless you make a claim very little to mention but renewal quote similar to search engine quotes for similar coverage.”

Helpful Report

Posted 4 months ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 4 months ago

“Joined easily on line, but I still haven’t received my policy details”

Helpful Report

Posted 4 months ago

Thank you for your review. To obtain the policy schedule, please reach out to our customer service team. Thanks, The Homeprotect Team. You can initiate a chat with our customer service team from here: https://www.homeprotect.co.uk/contact-us

Posted 4 months ago

“all they have done is taken money from me, this is easy and they ask fora review ?? I can only say average and this is generous, taking money from people isn't difficult. Hopefully I don't need to make a claim, the insurance industry does not have a good reputation but I'm obliged to engage with them, its a condition of my mortgage. 🤦‍♂️”

Helpful Report

Posted 8 months ago

We’re sorry to hear about your experience, Burns. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 8 months ago

“I was very pleased with the price of the policy, but I had to make a last minute change and I am still waiting for my correct policy documents and price. I have been waiting 3 weeks and have called but no-one can help.”

Helpful Report

Posted 9 months ago

We’re sorry to hear this. I’ve raised this with our complaints team, and they'll reach out shortly. Thanks, The Homeprotect Team.

Posted 9 months ago

“Change of phone details handled efficiently and quickly after all the security issues.”

Helpful Report

Posted 10 months ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 10 months ago

“Was disappointed that my rewnewal had increased by 20%. Rang them up to discuss this and got a cheaper revised price, with a slight alteration to my policy. I get so fed up of having to do this, why can't companies give customers who remain with them a good price for their loyalty? I've not had a claim as yet so can't comment on that side of things.”

Helpful Report

Posted 1 year ago

Sorry to hear this Lesley. We have raised this as a feedback for you. Thanks, The Homeprotect Team.

Posted 1 year ago

“Renewed my policy and offered a competitive quote. Would have preferred a call to discuss upon renewal and before payment was taken.”

Helpful Report

Posted 2 years ago

We like to stay loyal! Thank you for your feedback, I have passed this on to the relevant team for improvements. Angela at The Homeprotect Team.

Posted 2 years ago

“New to this provider. in Compare the market top 3 on price, and quite easy to complete the process on line. Of course you never know the quality until a claim arises.”

Helpful Report

Posted 2 years ago

Welcome! So very pleased that you have chosen HomeProtect. Thank you for leaving a great review. Thank You, Angela at The HomeProtect Team.

Posted 2 years ago

“By increasing premiums by 11.8%, well above the rate of inflation.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Michael, that is never our intention. We try to offer the best prices we have available. If you would like to discuss this further, we can look at bringing your price down by making sure all your details are correct. Please send your policy details to resolve@homeprotect.co.uk. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“A good price, hence three stars, but a very tortuous process. Because I run a small business I had to speak to someone in person, which was fine, but then I wanted to compare prices before I went ahead. None of the details of my quote, including the price, were saved, waiting times on hold were dreadful, I was promised a call back which never happened, most people I spoke to were helpful when I eventually got through, but one didn't have a clue. Policy details were not emailed out straight away as promised. The whole process meant me spending most of two days queuing on the phone. Just not acceptable.”

Helpful Report

Posted 3 years ago

Sorry to hear of the experience you have had that is not the level of service we would expect you to receive. I have passed your feedback onto the relevant team. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I bought the policy online, for a competitive price. It’s features suited me best out of what was available. However, I found some of the many caveats could prove extremely frustrating. For example, ‘Accidental Damage Cover’ doesn’t cover accidental damage to certain items in certain conditions, or restrictions on how the contents cover amount is made up in the event of a claim - only X% can be valuables that don’t need to be individually named. It’s so irritating, especially when I know that the total value of my possessions should fall well within the total sum insured. It’s just another example of insurance companies trying to restrict payouts. I really hope that I never need to use this insurance.”

Helpful Report

Posted 3 years ago

We try to be as transparent as we can regarding what is covered in your policy. Thank you for your feedback it has been passed on to the relevant team. Angela at The HomeProtect Team.

Posted 3 years ago

“Reasonable customer service. Price was better in first year and therefore no loyalty discount even with no claims in 30 years. Couldn't get me a better price, which is a shame.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment we do try to offer the best prices we have available each year. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Helpful but overpriced”

Helpful Report

Posted 3 years ago

We do try to offer the best prices we can thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick efficient online application, Despite trying to call to speak with someone, I never got through. Still waiting on the insurance paper work via post Thank you”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please can you send your policy details to resolve@homeprotect.co.uk and I will send your documents to you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Product seems fine but why no warning of renewal? First I knew was when the money was removed from my account. No e mail, no letter, frustrating.”

Helpful Report

Posted 3 years ago

Sorry to hear this Chris, You should have received your renewal documents via post 30 days before the renewal date. Please can you send your policy details to resolve@homeprotect.co.uk so we can make sure we have the correct correspondence details for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 3,152 reviews