I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.