Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time doing insurance with this company, it has been very easy, good service up till now.”

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Posted 4 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Very helpful with my recent claim as I had never done this before. Organised help within our claim straightaway.”

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Posted 1 week ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 6 days ago

“Was able to insure me despite historic subsidence issue that I thought would be a bigger problem”

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Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 6 days ago

“Found Homeprotect via Compare the Market. Competitively priced, clear info about what is & isn't covered. Our home insurance is not straightforward but staff were helpful on phone when discussing our situation. We are new customers & not had to make a claim so cannot comment on that aspect.”

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Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 6 days ago

“Policy was priced competitively,easy to follow instructions on website when purchasing. As yet have not had to contact them about a claim so cannot comment on their customer service.”

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Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“Completing Insurance applications is never straightforward. I managed to complete the application at the first attempt! I think some more clarity on outbuildings would help e.g. do you treat a garden room with electricity and wi-fi the same as a garden shed? Reasonably well explained what the cover includes and a competitive price.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Please contact our team over chat or call to get the information about your covers. Thank you, The Homeprotect Team.

Posted 1 week ago

“Finding the right insurance is tricky with so many options and restrictions. Filling out the questions was pretty straight forward and the price seemed fair. This made the whole process quite easy.”

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Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“On line form was simple to navigate and easy to complete.”

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Posted 2 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“A very straightforward process to get contents cover.Fairly priced”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 2 weeks ago

“Changed from Halifax. Better policy for us”

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Posted 1 month ago

Thank you for your feedback!, Michael We're glad to hear that switching from Halifax worked out well and that our policy better suits your needs. We’re here to make insurance straightforward and tailored to each customer. The Homeprotect Team.

Posted 3 weeks ago

“My experience with Homeprotect was pretty good overall. The website was easy to use and the quote came in lower than some competitors. Customer service was responsive when I called. The one downside: there are some small print exclusions that took a bit of effort to understand. Would use again.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you Zara! Thank you, The Homeprotect Team.

Posted 1 month ago

“Your sales associate was good and understood my requirements. However despite asking for hard copies of the policy documents, this was not actioned. I therefore had to phone your help desk and request the documents again. The help desk representative was friendly and helpful and despatched the documents that arrived four days later. Thank you after an initial stumble your help desk recovered the situation well.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Charles. We're glad our team understood your needs and that our help desk resolved the issue promptly. We’re sorry for the initial oversight and appreciate your patience. We've logged a feedback on this as well. The Homeprotect Team.

Posted 1 month ago

“I am pleased that I discovered homeprotect. The cover seems to be right for my home and the price was really competitive. The response was helpful and clear, and efficient and reassuring.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you. Thank you. The Homeprotect Team.

Posted 1 month ago

“Competitive pricing”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. The Homeprotect Team.

Posted 1 month ago

“Easy to complete questionnaire and happy with price”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. The Homeprotect Team.

Posted 1 month ago

“They have always been very helpful and efficient.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Always able to speak to someone. Good service that would be excellent if they had posted my requested documents as I don't have email/printer at home so still waiting following renewal on 3rd.”

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Posted 2 months ago

Thank you for your feedback! We're glad you found our service accessible and supportive. We're sorry to hear you're still waiting on your documents. The Homeprotect Team.

Posted 1 month ago

“Easy to set up and competitive price. Haven't had to claim yet, but everything seems really easy and straightforward so far!”

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Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Sarah! Thank you, The Homeprotect Team.

Posted 2 months ago

“The price of the insurance was very well presented and made it an easy decision to renew, it was simple.”

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Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“Quick, thorough helpfull process”

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Posted 2 months ago

Thank you for the positive feedback Lesley! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.4 based on 3,301 reviews