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Homeprotect Reviews

4.5 Rating 3,431 Reviews
89 %
of reviewers recommend Homeprotect
4.5
Based on 3,431 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Customer service agents have been helpful and friendly. Price is competitive. Can't comment about claims handling as I have not had one.
Helpful Report
Posted 1 day ago
We’re delighted to see your 5-star review, Alan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Posted 21 hours ago
I spoke to a nice guy who sorted out the insurance for my new house. The quote came out more over the phone, and I let him know I’d seen it cheaper online. He went through my online quote and compared it to the quote he gave me, it was cheaper online. So he arranged for me to take out that policy. He was helpful and thorough, even towards the end of his shift on a Friday night! I would advise people to take the online quote though, because the price difference, was £30 a month! Compared to that over the phone - same company, same details.
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Posted 4 days ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 3 days ago
Sorry, but we had to cancel the Policy. We discovered that it did not give the cover that we required. Michael Duffield
Helpful Report
Posted 1 week ago
Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information to help you reach out to us. Thank you, The Homeprotect Team.
Posted 6 days ago
Homeprotect look after their loyal customers. Their policy looks keep the customer with them not increasing their price rocket high.
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Posted 3 weeks ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 3 weeks ago
Dealt with my queries and gave me the option to have a paper policy
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Posted 3 weeks ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 3 weeks ago
Friendly, polite and helpful advisers.
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Posted 3 weeks ago
We’re delighted to see your review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Posted 3 weeks ago
No problem with documentation, very reasonable rates, does the job for me !
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Posted 4 weeks ago
We are always happy to help, Tony! Thank you for your feedback. The Homeprotect Team.
Posted 4 weeks ago
It was quick and easy to take out unoccupied property insurance. Much cheaper than other websites.
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Posted 1 month ago
We strive to offer cover that others can't, so it's great to see we could do that for you, Maya! Thank you, The Homeprotect Team.
Posted 1 month ago
Best price & agent on phone very helpful & polite. Would have give 5* only not insured me for flood cos near ship canal but the ship canal has never flooded ever & actually acts as a flood defence as has sluice gates so should get flood cover & reduced price.
Helpful Report
Posted 1 month ago
The original renewal quote I received was quite high - quite a large percentage increase on the current year. I shopped around and did find cheaper quotes on comparison sites. So I called and explained this. This resulted in a far more sensible quote which I was comfortable to accept, all be it that I had to increase the excess on one area of the insurance to get that price. Luckily we haven't had to make a claim so I don't know how well they perform once that happens, and I hope I never need to find out.
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Posted 1 month ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 month ago
Home insurance was a competitive price
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Posted 1 month ago
That's what we like to hear, William! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 month ago
Easy to use - quote simple
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Posted 2 months ago
Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.
Posted 2 months ago
Excellent service and clear instructions and competitive quote when it came to renewing my insurance on my home
Helpful Report
Posted 2 months ago
Your 4-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 2 months ago
I found Homeprotect online when I needed an urgent survey and they delivered! Within 2 days the survey was completed and a few days later I received an in-depth report. Customer services were very accommodating when I telephoned. Overall very happy with the service and would recommend.
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Posted 2 months ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 2 months ago
Prices are always competitive. Customer support is very good. Have been with Homeprotect for sometime now
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Posted 2 months ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 2 months ago
Very competitive price and ease with receiving policy documents and confirmation
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Posted 2 months ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 2 months ago
Can’t really comment as only just joined Homeprotect, but purchasing was easy .
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Posted 2 months ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 2 months ago
So far so good. The policy was easy to set up and price competitive.
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Posted 2 months ago
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Posted 2 months ago
Email arrived promptly
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Posted 2 months ago
We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Posted 2 months ago
First time doing insurance with this company, it has been very easy, good service up till now.
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Posted 2 months ago
We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Posted 2 months ago
Homeprotect is rated 4.5 based on 3,431 reviews