Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,152 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I’ve been with homeprotect for a while other than renew with them I’ve fortunately never had to use their services Obviously e review Is given on the service you receive when it’s required At this moment in time everything is fine !”

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Posted 6 days ago

Thank you for the positive feedback Subhash! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 6 days ago

“Easy to navigate website. Simple quotation process. Competitive premiums.”

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Posted 1 week ago

That's what we like to hear, Graham! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“Competitive premium. Customer service fairly quick to respond to queries. Had a few issues that needed clarified at renewal but were resolved”

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Posted 2 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Easy to navigate. Good communication”

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Posted 2 weeks ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Price ok, dull but fine 😏”

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Posted 3 weeks ago

Thank you for the feedback, Toby! The Homeprotect Team.

Posted 2 weeks ago

“I recently arranged home insurance through HomeProtect for my father's property while it was unoccupied, and I was really pleased with the service. Finding reasonably priced cover for an empty home can be tricky, but HomeProtect offered a clear and competitive policy that suited our needs. The process was straightforward, and their team were helpful in answering questions and guiding me through the options available. It gave us peace of mind knowing the property was properly protected during this period. Overall, a reliable and professional service I’d happily recommend.”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Easy to sign up, competitive price. New and no claim as yet so I cannot give any review on service in such a case.”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“So far, so good...”

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Posted 3 weeks ago

Thank you for your review, Nni. The Homeprotect Team.

Posted 3 weeks ago

“Relatively easy and quick to renew”

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Posted 3 weeks ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 weeks ago

“Offered me a good price.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you Youngki! Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy signup and clear rules. Good communication too.”

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Posted 1 month ago

It's wonderful to know that you enjoyed our service, Dave. Thank you, The Homeprotect Team.

Posted 1 month ago

“I obtained a quote quickly and efficiently and after speaking with an operative took out my policy- I asked if I could have a paper copy and after checking with his supervisor it was duly sent to me, received a couple of days later- great!”

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Posted 1 month ago

Thank you for the positive feedback Stella! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Generally always a smooth renewals process. One of the few companies to still have a UK based call centre team - always easy to get through to them and very easy to talk with. Only negative is my yearly premium increasing due to me ‘changing’ jobs - my job going from ‘unemployed’ to ‘full time employed’. Despite now having a good, regular income, this ‘change’ is considered a negative and an indication of ‘instability’ according to the automated system!”

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Posted 1 month ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 month ago

“Goodvquotecandvefficient communication”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Seems fine but I have not made a claim so cannot comment on the service.”

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Posted 1 month ago

We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy to setup.”

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Posted 1 month ago

Thank you for the positive feedback! The Homeprotect Team.

Posted 1 month ago

“Due to some circumstances within my household Homeprotect was one of the only companies to offer me home insurance. It was a very reasonable price and very easy to sort out online.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Flexibility of options for cover”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“A strait forward process getting our on-line house and contents cover at a very reasonable price (compared to other players in the market) Generally communications appear to be efficient however, I was a little confused when (as a new customer) I received an e-mail entitled “We’ve got you covered (again)’” and I really don’t understand why you felt it necessary to send me this message 8 times!”

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Posted 1 month ago

Thank you for your feedback! There was a technical glitch because of which the emails were sent multiple times. Apologies for the inconvenience caused. This is now resolved. Thanks, The Homeprotect Team.

Posted 1 month ago

“Renewed my policy as pricing still good for great cover. Especially in this hard climate of ever rising bills”

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Posted 1 month ago

That's what we like to hear, Paul! Thank you for your 4 star review. The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.4 based on 3,152 reviews