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Homeprotect Reviews

4.4 Rating 2,629 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,629 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
SIMON
Unverified Reviewer
“Home protect gave a reasonable quote compared to many other providers, the website was easy to work through to enter all my details, so a very easy process. Communication has been good.”
Helpful Report
Posted 1 week ago
That's what we like to hear Simon! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 days ago
David Q
Verified Reviewer
“Homeprotect answered all of my questions & helped me get a best price deal with them.”
Helpful Report
Posted 2 weeks ago
We are always happy to help David! Thank you for your feedback. The Homeprotect Team.
Posted 4 days ago
Anonymous
Verified Reviewer
“Extremely p!eased with the service your team got me out of a fix efficiently and with no fuss. Thank you”
Helpful Report
Posted 3 weeks ago
We are always happy to help! Thank you for your feedback. The Homeprotect Team.
Posted 2 weeks ago
Jennifer
Unverified Reviewer
“It was all nice easy for renewing my insurance .no harrase just nice and easy”
Helpful Report
Posted 3 weeks ago
That's what we like to hear Jennifer! Thank you for your 5 star review. The Homeprotect Team.
Posted 3 weeks ago
Anonymous
Unverified Reviewer
“I organised cover on behalf of my elderly mother and found the process very straightforward.”
Helpful Report
Posted 1 month ago
Great to see we could make your experience easy! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 1 month ago
Wood
Unverified Reviewer
“When contacted homeprotect for the renewal price increase and to change the direct debit date the customer services was excellent Everything was sorted quickly and there I am again for the second year customer Thank you”
Helpful Report
Posted 1 month ago
That's what we like to hear! Thank you for your great feedback. Angela at The Homeprotect Team.
Posted 1 month ago
Anonymous
Verified Reviewer
“Excellent product and service. Would recommend”
Helpful Report
Posted 1 month ago
Great to see you had a 5 star experience with us! Thank you, Angela at The Homeprotect Team.
Posted 1 month ago
Hatem M
Verified Reviewer
“Had about 3 years ago burst pipe in the ceiling and I had an excellent support and service”
Helpful Report
Posted 2 months ago
Great to see we could offer you a 5 star claims service Hatem! Thank you, Angela at The Homeprotect Team.
Posted 2 months ago
Jason C
Unverified Reviewer
“After getting a renewal price from my last insurance which tripled my payment i decided it was time to go somewhere else . Found homeprotect and was able to get everything insured for a very good price . Good value for my money 👍👍”
Helpful Report
Posted 2 months ago
You made the right choice Jason! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 2 months ago
Andrei
Verified Reviewer
“From the get-go, HomeProtect has provided an unparalleled sense of security when it comes to home insurance. What stood out immediately was the competitive pricing. In a market that's often hard to navigate with varying prices and coverages, HomeProtect offered one of the best rates available, striking the perfect balance between comprehensive coverage and affordability. While I've been fortunate enough not to need to make a claim, this in itself speaks volumes about the peace of mind and confidence I have in my policy. It's comforting to know that should the need arise, I have a reliable safety net in place. This assurance allows me to focus on what's truly important, knowing my home is in good hands. The customer service experience has been seamless. Right from the initial purchase process, the HomeProtect team has been transparent, professional, and supportive. They've made insurance feel less like a bureaucratic necessity and more like a wise investment in my family's future. The ease of managing my policy online, coupled with the clear communication from their team, underscores their commitment to customer satisfaction. Although I haven't had to navigate returns or refunds, the straightforward and user-friendly process outlined in their policy documents reassures me that, should the need ever arise, it will be handled with the same efficiency and customer focus that I've come to expect from HomeProtect. In conclusion, if you're in the market for home insurance that offers great value, exceptional customer service, and peace of mind without breaking the bank, HomeProtect should be at the top of your list. Their approach to insurance, prioritizing customer needs and transparency, has not only made me happy but also confident in my choice. I wholeheartedly recommend HomeProtect to anyone looking for reliable, cost-effective home insurance.”
Helpful Report
Posted 2 months ago
That's what we like to hear Andrei! Thank you for your amazing feedback and kind words! Angela at The Homeprotect Team.
Posted 2 months ago
Gran V
Verified Reviewer
“Spoke to Natalie R. Extremely patient, helpful and knowledgeable re home insurance . Resulted in us taking out a policy . Thank you you were so lovely to deal with !”
Helpful Report
Posted 2 months ago
We are always happy to help! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 2 months ago
Anonymous
Unverified Reviewer
“Staff were helpful and knowledgeable, renewal was quick and fuss free. A good range of policy options on hand.”
Helpful Report
Posted 2 months ago
We are always happy to help! Thank you for your 5 star review. Angela at The Homeprotect Team.
Posted 2 months ago
Anonymous
Unverified Reviewer
“Really helpful and knowledgeable. Answered all my questions and also obtained answers you were unsure about. Thank you”
Helpful Report
Posted 2 months ago
Always happy to help! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 2 months ago
Jenny
Verified Reviewer
“Very helpful and good pricing, I keep renewing every year because they are easy to deal with.”
Helpful Report
Posted 2 months ago
We're thrilled to have you with us for another year Jenny! Thank you Angela at The Homeprotect Team.
Posted 2 months ago
Anonymous
Verified Reviewer
“Easy to use website with full support and a very good price”
Helpful Report
Posted 2 months ago
We like to make insurance easy for you! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 2 months ago
Stella J
Unverified Reviewer
“Homeprotect are the best company on the market for dealing with house insurance where the owner has died and the Estate is subject to Probate. Several companies either would not insure, charged ridiculous rates or wanted so many answers to dozens of questions !”
Helpful Report
Posted 3 months ago
That's what we like to hear Stella! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 3 months ago
Anonymous
Verified Reviewer
“It was a really good experience to renew my home insurance with Homeprotect.”
Helpful Report
Posted 3 months ago
That's great to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 3 months ago
Anonymous
Unverified Reviewer
“Easy to navigate Web address and value for money”
Helpful Report
Posted 3 months ago
We like to make your journey easy! Thank you, Angela at The Homeprotect Team.
Posted 3 months ago
Melissa
Unverified Reviewer
“Very simple process and good customer service”
Helpful Report
Posted 3 months ago
We aim to please Melissa! Thank you, Angela at The Homeprotect Team.
Posted 3 months ago
Pip
Verified Reviewer
“I checked Home Protects renewal charge against other insurers and they remained to the most competitive. We have also had a very good experience whenever we've needed to talk to a human on the phone about our cover.”
Helpful Report
Posted 4 months ago
We like to stay loyal Pip! Thank you for your 5 star review. Angela at The Homeprotect Team.
Posted 4 months ago
Homeprotect is rated 4.4 based on 2,629 reviews
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