Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,945 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged online. The process was straight-forward and the pricing was very competitive.”

Helpful Report

Posted 2 months ago

That's what we like to hear, Ian! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Very easy to renew; we have never made a claim so we can’t comment on how easy that might be. However, we were a bit shocked at the premium increase and restrictions whilst covering our extension building works. It increased the annual payment by around 33%.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! I have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 2 months ago

“Needed a specific type of insurance and found completing form simple and a reasonable quote given at the end. Thank you.”

Helpful Report

Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 2 months ago

“Very easy to set up and a reasonable price”

Helpful Report

Posted 2 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“The insurance policy is fair in the current market. Customer service however was less than pleasing. The staff who answer the calls are extremely helpful and pleasant, but beyond them it was a struggle to get action on the issue that I needed rectifying. A two week wait in the end.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 2 months ago

“Easy and straightforward. Very good.”

Helpful Report

Posted 2 months ago

That's what we like to hear, Garry! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Chose from an array of quotes from Compare the Market. Competitive price, and offered contents when I had a lodger, which many companies didn't even though I had put that in as a criteria. Simple, easy, hassle free.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review, Laura! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Very straightforward company to deal with.”

Helpful Report

Posted 2 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Very good service keen prices top servicce”

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Posted 2 months ago

Thank you so much for your amazing review, Jeffrey! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Very pleased with service from Homeprotect. Quote received quickly and details clearly explained. Good price offered with opportunity to add extras if desired.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Customer service were really helpful. I was kept on the phone a long time but they kept me informed.”

Helpful Report

Posted 2 months ago

We are always happy to help, Michelle! Thank you for your feedback. The Homeprotect Team.

Posted 2 months ago

“So easy to set up staff are polite and reliable and know the product. Advice willingly given as regards making payments by direct debit. The price is right to and gives good value and peace of mind.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review, Peter! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“It was so easy to renew my home insurance with Homeprotect and found the staff very helpful and friendly if I needed to contact them.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“I have been insured with Home Protect for several years now. I have contacted them on several occasions to add additional items to the policy which has been very straight forward. Thus far their renewal quotes remain competitive and I have have not had to do the usual yearly shopping around.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“I've used the company for several years! They seem to actually value existing customers as the annual price rises are actually proportionate to the cost of living unlike some companies who don't. I will continue to use them as their performance dictates. Personally recommended 5*”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day Lloyd! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Excellent service and great value. Easy to use the online documents. We added more cover for a smaller premium. Very happy.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review Tony! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“started off very well, downhill after about a week, still waiting on replies, getting emails that are not relevant to my claim, and duplicating info”

Helpful Report

Posted 2 months ago

We're sorry to hear this, Sue. A complaint has already been raised on this. You will hear from the team shortly. Thanks, The Homeprotect Team.

Posted 2 months ago

“Great on price and cover levels. More competitive than most”

Helpful Report

Posted 2 months ago

That's what we like to hear, Maddy! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“contacted customer service with regards to my policy renewal, person was very helpful and answered my questions, thus I renewed my policy”

Helpful Report

Posted 3 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“So far I had a lovely introduction from them. I look forward to their help”

Helpful Report

Posted 3 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.4 based on 2,945 reviews