Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,946 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,946 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this to be an easy straight forward experience, all relevant information was readily availed and easy to navigate, with the right amount of information”

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Posted 3 months ago

Thank you so much for your amazing review! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 3 months ago

“Simple enough to do online and a good price. Only thing I missed was the option to have paper copy of cover sent out.”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. I have raised a request for the documents to be sent to your correspondence address by post within 3-5 working days for you. Thank you, The Homeprotect Team.

Posted 3 months ago

“Renewed my insurance for the 3rd year and managed to save on my renewal through a call direct to Homeprotect. Very good customer care and service acknowledging a more competitive renewal could be achieved. Was also told there would be cash back of £65 to come through in a couple months from renewal so wait for this to come through. All in all easy process and paperwork emailed through on the day.”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review Gus! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 months ago

“Your price was up from last year (why do insurance companies do this - because we are too inclined not to go thru the hassle to find other quotes I suppose) So your quote did not compare well with others We took the quote that offered the same cover but was substantially lower than yours”

Helpful Report

Posted 3 months ago

We’re sorry to hear about your experience. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 3 months ago

“I spent some time talking to brokers and insurance companies to insure a timber lodge that will be left vacant for extended periods. I eventually came across Home Protect and found that they are able to insure the property at a price comparable with regular buildings insurance. I signed up immediately and feel very secure knowing that the policy is underwritten by AXA.”

Helpful Report

Posted 3 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Good consistent value for home insurance....but one negative that happens every year because mine is due for renewal at the start of the New Year, I phone about a week before Christmas to give new card details (you are unable to do this online) and then HomeProtect go and take the payment right away instead of nearer the renewal date of 9 January! I phone before Xmas so I don't forget if I need to give new card details, I certainly don't expect my payment to be taken 3 weeks earlier than expected”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback Sandra! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 3 months ago

“We required home insurance for our Dads property following his passing but his current company were unable to provide cover as his home is obviously now unoccupied. I found Homeprotect and their website was very easy to use and I feel safe using them as underwritten by AXA.”

Helpful Report

Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 3 months ago

“Fortunately we have not needed to make a claim so I cannot comment about that but when we originally wanted insurance we went to Homeprotect as they are one of the few that will insure properties with more that 4 or 5 bedrooms. The pricing is competitive and you can select exactly what cover is required so your not paying for cover that's not applicable to you. We moved to a 4 bedroom flat so only needed contents insurance and still found Homeprotect was very competitive.”

Helpful Report

Posted 3 months ago

Your 5-star feedback made our day Stephen! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Never used this company before but impressed so far by the service I have received.”

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Posted 3 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 months ago

“good customer service”

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Posted 3 months ago

We are always happy to help C! Thank you for your positive feedback. The Homeprotect Team.

Posted 3 months ago

“They were absolutely superb last year when I first set up my policy, they had the best policy cover by far and I have recommended them to everybody I know!”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 months ago

“Excellent I hope that if I ever need to make a claim I receive the same level of respect and help etc. insurance companies don’t have the best rep!!”

Helpful Report

Posted 3 months ago

Your 5-star feedback made our day Rachel! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Vey efficient service which suited my requirements”

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Posted 3 months ago

Thank you so much for your amazing review Stephen! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 months ago

“Great application process for home insurance. A very thorough, professional and knowledgeable company.”

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Posted 3 months ago

That's what we like to hear Rupinder! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“So far Home protect have been very helpful explaining my new policy. I spoke to Sean and he talked me through thecover. I chose Homeprotect on price and cover from a compaare the market quotation. Of course i have not had cause to use my cover asit has only been running for a couple of days , that wil bethe true test if i ever have to claim.”

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Posted 3 months ago

We’re delighted to see your 5-star review Caz! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 months ago

“Easy and simple process to sign up for home insurance”

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Posted 3 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“Easy to get a quote, also came in at a great price.”

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Posted 3 months ago

Thank you for the positive feedback Emma! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 months ago

“First time taking out insurance with Homeprotect so hope all is good.”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 3 months ago

“Our first experience with Homeprotect, just getting to know them! All went well in the first instance.”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Just what we needed. Not on comparison sites, we needed something a bit different and they did it at a price that was less than comparison site companies. Great stuff.”

Helpful Report

Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Dave! Thank you, The Homeprotect Team.

Posted 3 months ago

Homeprotect is rated 4.4 based on 2,946 reviews