Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,945 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new customer to Home Protect and found setting the policy very straight-forward forward. All the staff I dealt with were very helpful and courteous. I have no doubts that they will provide a similar experience if and when I need their assistance.”

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Posted 2 months ago

Your 5-star feedback made our day, Frederick! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“My queries were handled with polite , professional and knowledgeable responses. Answers clear, concise and constructive. Appeared to listen carefully to my questions, rather than giving prepared replies. Thanks and well done.”

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Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“I spoke to customer services regarding the large increase in my renewal premium and was very impressed with the sympathetic and understanding way this was explained to me. Because of this I decided to renew my policy.”

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Posted 2 months ago

Thank you so much for your amazing review, Alan! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Easy to set up a new policy online”

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Posted 2 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Website for taking out a policy detailed, as it should be, but clear and easy to use. Telephone contact for amending the policy helpful but process laborious.”

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Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“If you've lost money, don’t lose hope! Mrs. Bruce Nora helped me get mine back. Get in touch with her at +1 (251) 332-9853.”

Helpful Report

Posted 2 months ago

Thank you for your review, Scarlett. For any concerns, you may please contact our customer service from here: https://www.homeprotect.co.uk/contact-us Thanks, The Homeprotect Team.

Posted 2 months ago

“Have reduced the premium, but we have not made a claim”

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Posted 2 months ago

Thank you for the positive feedback! Thank you, The Homeprotect Team.

Posted 2 months ago

“Great customer service. I phoned on two occasions to ask lots of questions, very patient with me and explained everything. The fact I could phone made all the difference to me taking out my new policy. I only gave 4 stars as I'm a new customer so don't know what service would be like if I need help.”

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Posted 2 months ago

Your 5-star feedback made our day, Tina! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“I’m very happy with my HomeProtect Buildings and Contents Insurance. They give a good service, remind you a few weeks before renewal and don’t pressurise you. The policy covers the things you want covered. My Insurance this year was cheaper than last year. So even more happier!”

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Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“I’m happy with Homeprotect. Getting a quote and signing up for insurance was straightforward and hassle-free. The only thing I would flag is that I don’t recall receiving an email or letter notifying me about the upcoming auto-renewal of my policy. Otherwise, a smooth experience overall.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback, Loic! The renewal notice would be delivered 3-4 weeks prior to the renewal date. Thank you, The Homeprotect Team.

Posted 2 months ago

“Quote and registration for contents insurance was nice and easy. No need to speak to customer services yet so can’t comment on that yet but alls good so far.”

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Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“The most competitive quote after shopping around and with increased cover over my previous policy”

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Posted 2 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Great friendly, professional and efficient staff. I will be recommending this company to my firends and family for definite. I wish them all the success in the future. Thank you.”

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Posted 2 months ago

Your 5-star feedback made our day, Jamie! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Excellent service on line easy to follow and a very competitive price.”

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Posted 2 months ago

That's what we like to hear, Ray! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Easy to deal with, straight forward communications, all good so far”

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Posted 2 months ago

That's what we like to hear, Sally! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Easy to get a quote and at a good value price.Adding valuable items was simple. Cover provided is sensible and easy to understand.”

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Posted 2 months ago

Thank you for the positive feedback, Jaybee! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“Easy to set up insurance and navigate the website. Clear add ons and explanations as to what they covered. Thankyou.”

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Posted 2 months ago

That's what we like to hear, Lisa! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“I had to change something on my new Home/Contents Policy details recently and got through very quickly and talked to a very helpful person, who sorted this for me and sent me the amended documents. Very impressed with the whole process which was very quick and efficient. I would recommend this company.”

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Posted 2 months ago

Your 5-star feedback made our day, Julie! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Mi thought the process would be more complicated than it was. Questions easy to navigate and all our requirements were easy to locate. Happy with the service”

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Posted 2 months ago

That's what we like to hear, Son! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“It was easy and I am very happy with price and my requirements.”

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Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.4 based on 2,945 reviews