Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,945 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,945 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My electric had gone out in the downstairs part of my home only early evening (every appliance including fridge freezer was out and it wasn’t due to a storm). I telephoned requesting an urgent electrician to be sent out explaining the situation, only to be told it would probably be 48 hours before an electrician would be able to come out. If this is classed as your urgent work, I dread to think how long non urgent work takes. We ended up getting our own Electrician out. Also your prices have risen up per month appallingly, something needs to be done.”

Helpful Report

Posted 3 months ago

Sorry to read of your disappointment. I have raised this to our complaints team who will be in touch shortly. Thanks, The Homeprotect Team.

Posted 2 months ago

“Because my wife died unexpectedly we missed a payment having been solid reliable customers for years. Homeprotect terminated the policy without notice. When I realised that my house was uninsured I was given a new policy with new customer status and the premium was increased by 60%! I doubt that this will be published.”

Helpful Report

Posted 3 months ago

“the agent was very helpfull went though every thing with me and fairly quick she said if i need any help with any thing to ring up and if i want to add some thing i most get in touch great price and excellent cover we are very happy with every thing”

Helpful Report

Posted 3 months ago

Great to hear we could help you, Christine! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“An amazing company sorted us out when we had a house break in”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review Pearl! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Can't comment on the claim process as yet but underwriting seems to be price efficient compared to other insurers. Also there was a lot of other add-ons as part of the price which made it a better choice.”

Helpful Report

Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Selena! Thank you, The Homeprotect Team.

Posted 3 months ago

“I've been a customer for less than 48 hours, and I've already had two emails asking me to write a review. I find this deeply intrusive and annoying behaviour. Not to mention, how on earth could I give a fair idea of anything in such a short time? Even if I'd been burgled at the stroke of midnight, I probably would't even have a crime reference number yet. ALL companies should just stop it. This mania for demanding reviews is horrible.”

Helpful Report

Posted 3 months ago

Sorry to read your disappointment. I have taken your feedback and raised with the change team for you. Thanks, The Homeprotect Team.

Posted 3 months ago

“Quick, easy. All covered in a matter of minutes.”

Helpful Report

Posted 3 months ago

That's what we like to hear Helen! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“I was in the process of extending my holiday and requested my insurer to give me info on what was not/what was covered in my insurance policy and how much would it cost to cover to extend my policy to cover an extra 2 weeks (max 45 days). The gentleman I spoke to basically told me his company could not stop me going on holiday and then read out a long list of exclusions and to me it sounded like if I went on holiday, I had no cover. I then went on Compare the Market and Homeprotect was at the top of the list so I completed an online request for a quote and mentioned my unoccupied period. The resulting quote not only covered the unoccupied period with what seemed fewer exclusions but was also a lot cheaper than I was paying. As they say a 'No-brainer'. I'm over £100.00 better off and with a more acceptable list of exclusions for an unoccupied property. Plus, Customer Services were helpful when contacted for assurance that my policy would/did cover the arranged unoccupied period.”

Helpful Report

Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 3 months ago

“Came up as the cheapest quote even with an element of extra emergency cover as standard. Polite, well-versed staff member spoken to over the phone who was very familiar with the product.”

Helpful Report

Posted 3 months ago

We’re delighted to see your 5-star review Glenn! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 months ago

“Very easy to deal with and competitive pricing, many thanks”

Helpful Report

Posted 3 months ago

That's what we like to hear Richard! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“Very professional very competitive gray cover thank you”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review Onofrio! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 months ago

“Good site easy to navigate unfortunately it didn't hold all information when I pressed buy so need to call them to update information so please be aware. May just be my phone but not sure!”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback K! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 3 months ago

“Dealt with mums property quickly as gone in a home so not straight forward but was made easy for us thankyou”

Helpful Report

Posted 3 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Very helpful, and clarified a few concerns with the type of property I bought! All in all great service.”

Helpful Report

Posted 3 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 months ago

“Have been with Homeprotect for a few years, when my autorenewal notice came up I tried quite a few other quotes but could not match my renewal price with Homeprotect so accepted the renewal.”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback Michael! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 months ago

“Easy to set up......pay......done :)”

Helpful Report

Posted 3 months ago

That's what we like to hear David! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“I have only just taken out a home insurance policy with HomeProtect so can only comment on using their website to get and accept a quote. I found the website straight forward and my insurance has just started , so all good so far.”

Helpful Report

Posted 3 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Very informative everything explained and helpful. Price was reasonable”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review Kathleen! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 months ago

“I have been with company about 13 months and haven't had to claim but the staff member I spoke to when I renewed was pleasant and helpful”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback Stella! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 months ago

“Found this to be an easy straight forward experience, all relevant information was readily availed and easy to navigate, with the right amount of information”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 3 months ago

Homeprotect is rated 4.4 based on 2,945 reviews