Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I’ve been with homeprotect for a while other than renew with them I’ve fortunately never had to use their services Obviously e review Is given on the service you receive when it’s required At this moment in time everything is fine !”

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Posted 3 months ago

Thank you for the positive feedback Subhash! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 months ago

“Efficient and effective service. Easy to use online.”

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Posted 3 months ago

Thank you for the positive feedback, Damien! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 months ago

“A few years back I gave a review that was very negative for reasons of very poor renewal administration, errors and the substantial increase for renewals, such that I cancelled and opened a new account with a much superior rate. Those days are gone, happily loyalty is now rewarded with reduced rates👌”

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Posted 3 months ago

Your 5-star feedback made our day, David! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Easy to navigate website. Simple quotation process. Competitive premiums.”

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Posted 3 months ago

That's what we like to hear, Graham! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“Provided the cover I needed at a reasonable cost.”

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Posted 3 months ago

That's what we like to hear, Melody! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“Great customer service. Call handler knew the product very well and understood my needs and worries”

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Posted 3 months ago

We’re delighted to see your 5-star review, Maureen! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 months ago

“I took out home insurance online and the process was hassle free and took 10 minutes. I was able to navigate the website well and am very pleased with the policy I've purchased. Thanks. A++”

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Posted 3 months ago

Your 5-star feedback made our day! Thank you, The Homeprotect Team.

Posted 3 months ago

“Exceptional service everything explained and although additional offers give I never felt pressured at all to accept them. Very pleased with the product and service. Thank you”

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Posted 3 months ago

We’re delighted to see your 5-star review Tracey! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 months ago

“This may be a bit of a read but I would do so if you are considering getting home insurance with homeprotect ,we Had a terrible expierance with home protect underwritten by axa , I havnt had a building’s insurance claim since 2002 , and have paid for insurance every year , when it comes to paying out for a legitimate claim they will try everything in there power not to pay out ,we had an escape of water claim , they sent out the first loss adjuster which took a few weeks for him to come out , when he came out ,I met him & explained where the leak had come from , the drain outside had a crack in , showed him step by step what had happened & the report from the drain repair for which I paid £1560 explained why we had taken out the shower tray & cut holes in the bathroom walls , taken the corner out of out new kitchen trying to trace the leek with plumber to help us find the leak ,also the loss adjuster never submitted his report for a long time, he told me he was an Idependant ( which was clearly not true ) he seems like a decent honest man which he clearly wasn’t , he made up some false claims using the report he was given by the drain people picking out a picture which showed the upward picture of the soil vent pipe towards the sky he was trying to say it was bad workmanship , which it clearly wasn’t I’m a carpenter and have been for thirty years plus ,I no my stuff we asked for another loss adjuster he turned up agreed that the leak was where we said it came from & he agreed with our findings , he thought it was all a bit strange how this other loss adjuster had came up with his story of what happened , home protect then offered me £100 for the inconvenience for which they never paid £100 Over to us they tried to cap the claim at £1500 which didn’t even cover the drain repair. There has been brown water in the screed under the kitchen and the bathroom we still haven’t been able to put our kitchen or bathroom back together this has been going on now for roughly a year now & every time it looked like we might have a positive outcome. It was either desktoped or passed to someone else, at one point they told us there was no damage, there was no claim. Apparently There was no visible damage to your kitchen. Well there clearly is visible damage in my kitchen the plinths , units are blown and have been covered in sewage and the corner of it is not there at the minute the case handler Ebony who was in charge of our case just pretty much tried every single thing she could not to pay anything ,the case is currently with the ombudsman. I have no faith nor trust and would advise anyone not to go with this company. This has been a terrible experience. I’ve spent a lot of money& time on the house making it as nice as I could possibly do so the one time we need to claim because of a genuine leak to repair our new kitchen & bathroom which I’ve already paid out for once in the first instance and this is a treatment we’ve been given. Just terrible service met with lies & deceit & not £1 towards the damage please for your own sake go somewhere else for your insurance”

Helpful Report

Posted 3 months ago

We’re sorry to hear about your experience, Mathew. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 3 months ago

“Great price/cover balance from Homeprotect”

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Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 3 months ago

“Contents insurers can only be measured by experience when making a claim (I haven't made a claim for over 20 years), customer service, quality of communication and reasonableness on annual renewals. My experience so far is ok, but not great on the communication front. There were significant differences between the quote offered on a price comparison web site and the actual policy I paid for. Significant expensive endorsements (locks and alarm requirements) were applied in the small print and it took a long time to get written confirmation from Homeprotect that the measures we had put in place would be satisfactory. On the plus side, Homeprotect is covering a couple of family artworks that have been problematic with another insurer.”

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Posted 3 months ago

Thank you for the positive feedback Nathan! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 3 months ago

“The price was very competitive for the same amount of cover required from other insurance companies.”

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Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Shekhar! Thank you, The Homeprotect Team.

Posted 3 months ago

“Easy to deal with, question set up excellent. Online customer advisor was very good and ensured I fully understood my policy. Price was attractive as well, there were cheaper options but I felt homeprotect offered me the best outcome.”

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Posted 3 months ago

Your 5-star feedback made our day John! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Getting the right buildings and contents for our property was quick and easy.”

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Posted 3 months ago

That's what we like to hear Sam! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 months ago

“Easy on-line process; efficient chat-help.”

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Posted 3 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 months ago

“Competitive prices,and all details explained in detail by very knowledgeable telesales assistant. Easy to set up then and there”

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Posted 3 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 months ago

“Been with them for 4 years and they have always been competitive on price. Although I’ve not had to make a claim, they have always been very helpful every time I have spoken to them.”

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Posted 3 months ago

We’re delighted to see your 5-star review Ash! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 months ago

“I found home protect staff patient and helpful and answered all my queries. Thought the price was good especially for a variety on insurance ie a vacant 2nd home.”

Helpful Report

Posted 3 months ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 3 months ago

“Have been with HomeProtect for 10 years +. Never a long wait on the phone, always pleasant and more importantly my insurance has actually gone down for the last two years!”

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Posted 3 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 months ago

“Very easy to arrange building and content insurance and best price available”

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Posted 3 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Cathy! Thank you, The Homeprotect Team.

Posted 3 months ago

Homeprotect is rated 4.4 based on 3,301 reviews