Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.42

4.4 Rating 3,075 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value buildings and contents coverage.”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Great value for money with fully comprehensive cover that suited all our needs. Very easy to set up!!”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Renewal to policy was straight forward, and hassle free. Thank you”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback, Sandra! We’re glad you had a good experience having the policy renewed. Thank you, The Homeprotect Team.

Posted 1 month ago

“Excellent value for money Thank you”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“the customer service when i called was very helpful and gave some goof advice”

Helpful Report

Posted 1 month ago

That's what we like to hear, Lauren! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Choosing and deciding on the insurer Homeprotect was a straight forward process. In a comparison website, Homeprotect came out, no, not at the very top, but within the top three of providers. After checking the details, what Homeprotect offered against their competitors convinced me to settle for this insurer. However, having said this, the quality of any insurer shows only in the case, when it comes to a claim (which hopefully never will occur).”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy relaiable.service”

Helpful Report

Posted 1 month ago

That's what we like to hear, Nicola! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Have used Home Protect for a couple of years. Easy to understand policy. Thankfully haven’t had to ever claim so never had contact with their customer service team so can’t comment on that end of the policy. Has been super price competitive. Would recommend!”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day, Jo! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy to contact and always nice to be able to speak to a person. Professional and informative. Price reasonable, although increased as given more information on cover we really needed to have.”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Jackie! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“I tried to cancel my cover and not renew the policy but was ignored and I am now locked In for another year. Would most definitely not recommend to others.”

Helpful Report

Posted 1 month ago

Sorry to hear this. You may still contact our customer service to cancel the policy if you no longer need. Thanks, The Homeprotect Team. You can contact us from here:- https://www.homeprotect.co.uk/contact-us

Posted 1 month ago

“I can't really comment upon the service of Homeprotect as I haven't needed to make a claim but as a policy it appears to match my requirement. But I was disappointed that the renewal quote was higher than that advertised on comparison websites (for the same level of protection). As far as I understand this should not happen under the current regulations of the Financial Conduct Authority (FCA). So I "renewed" by taking out a new policy. That is fine but it is an additional hassle that should happen.”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 month ago

“Very easy to understand the policy on what is insured and not insured very good value for money insurence.”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Very efficient and quick to sort out. Kept in the loop throughout the process and made clear how to access documents”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Thomas! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“So far it’s been easy to join with no problems or stress”

Helpful Report

Posted 1 month ago

That's what we like to hear, Charlotte! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Quick to answer the telephone for any queries”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Moved to Homeprotect last year through a price comparison site as the price was very competitive. When the renewal came through this year I was very pleasantly surprised as the price had actually reduced, something very rare with most insurance companies”

Helpful Report

Posted 1 month ago

That's what we like to hear, John! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Really reasonable price for both buildings and contents insurance compared to other companies out there. Easy to arrange and all the cover I need for my new home.”

Helpful Report

Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“Really competitive price and easy website to use”

Helpful Report

Posted 1 month ago

That's what we like to hear Charlotte! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“From start to finish was very pleased with operator professional and knew what he was talking about complete confidence in him.”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review Lorraine! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“I spoke to 2 different employees on the phone & both were friendly & helpful. The second one also knew a bit about locks, which was useful in determining what locks we have. Both were very pleasant and conscientious.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.4 based on 3,075 reviews