Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,240 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a new insurance for my home especially contents and Homeprotect was the best choice for my needs. I wasn't looking for the cheapest provider but one who could cover everything that needed covering without a plethora of hidden charges and costs. I am so happy to be a new Homeprotect customer!”

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Posted 2 weeks ago

Your 5-star feedback made our day Alexandra! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“We’ve been with Homeprotect for many years. They always listen attentively when clarifying detail on policy at renewal, their renewal prices are fair and competitive and staff are polite , helpful and responsive always, We have recommended their company to friends and colleagues. A great operation.”

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Posted 3 weeks ago

Thank you for the positive feedback Dave! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Very pleased with Homeprotects simple renewal service. No complicated forms and help available if needed. Favourable prices in comparison.”

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Posted 3 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 3 weeks ago

“The price of the insurance was very well presented and made it an easy decision to renew, it was simple.”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“I have found the company very easy to deal with, and the policy renewal was completed smoothly.”

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Posted 3 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“We don’t know what happened but, a couple of days after paying for it was abruptly cancelled. No explanation, no refund (as yet), just “your policy has been cancelled as of now”. What on earth did it is beyond us.”

Helpful Report

Posted 3 weeks ago

Sorry to read your disappointment, Stewart. I’ve already raised this with our complaints team. They will contact you shortly. Thank you for giving us the chance to resolve this. The Homeprotect Team.

Posted 3 weeks ago

“Great price and easy to use app”

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Posted 3 weeks ago

That's what we like to hear Abigail! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 weeks ago

“I have found Homeprotect very good as when I raised an issue with wording of my policy this was immediately resolved without any fuss which is the sign of a great company.”

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Posted 3 weeks ago

Your 5-star feedback made our day Paul! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Found the process very easy! When it came to choosing options again everything well explained in simple easy to understand text. Pricing when you add the options in still was a good competitive price. I would have no hesitation on using this company again.”

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Posted 3 weeks ago

Thank you so much for your amazing review Alec! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 weeks ago

“Quick, thorough helpfull process”

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Posted 3 weeks ago

Thank you for the positive feedback Lesley! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“They can always support you with a lower price for renewal, they explain everything in detail so you know your possessions and home is covered for all types of failures. Very friendly and don’t mind going back over things. Been with this company for a few years now!”

Helpful Report

Posted 3 weeks ago

Thank you so much for your amazing review Lea! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 weeks ago

“Very good company to deal with”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Professional and friendly service. Easy to fill in on line and quick telephone response to enquiries. Very helpful advisor.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 weeks ago

“We have had to claim on our policy due to a house flood caused by a river bursting it's banks. When we phoned the emergency line the staff said they were unable to advise as the water was coming from outside. When I called back later they told me (wrongly) that we were not covered for alternative accomodation. This all added to the stress of being flooded. Home Protect and the underwriters, AXA, tried to find ways not to pay out at all, delaying the drying of our home by 8 weeks. When I complained to Home Protect they said they would try not to let it happen again but offered no compensation. I had to renew the policy as we had no choice but this took several phone calls totalling a couple of hours with different call handlers giving conflicting information.”

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Posted 4 weeks ago

We’re sorry to hear this. I’ve raised this with our complaints team, and they'll reach out shortly. Thanks, The Homeprotect Team.

Posted 3 weeks ago

“I did most of the quote online but needed extra clarification about a couple of points. I had livechats with 2 of your team who were both very helpful and even gave me a phone number for further support if I needed it. I rang that too subsequently, for an exchange about specific details of my property and again, really helpful, knowledgeable, caring. Very impressed. Thank you.”

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Posted 4 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Happy to have changed my insurer to Homeprotect as the quote was much lower than that for my previous insurer. Also happy to know that policies are underwritten by AXA Insurance - a well known and reputable firm.”

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Posted 1 month ago

Thank you for the positive feedback David! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Easy, transparent site.”

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Posted 1 month ago

That's what we like to hear Mark! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 weeks ago

“Really easy to set up! Includes loads as standard and good so far!”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 weeks ago

“I did a fair amount of research in to house and buildings policies, and found that Homeprotect could give us all we wanted at a significantly lower price than our previous providers - who were themselves very good. When I needed to clarify points in the policy over the phone the service I received was clear and helpful, which has given me confidence should I need to make a claim in the future. Thank you Homeprotect!”

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Posted 1 month ago

We’re delighted to see your 5-star review Phil! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Straightforward to renew and price was in the right ballpark. Homeprotect is able to cover individual contents which other 'one level of cover fits all' types of policy may not.”

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Posted 1 month ago

Thank you so much for your amazing review David! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 3 weeks ago

Homeprotect is rated 4.4 based on 3,240 reviews