Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the whole experience great, filled in all the questions needed then revived our quote. Then straight through to payment no problems at all.”

Helpful Report

Posted 4 weeks ago

Thanks for the great feedback, Carol! We're glad the process was smooth from filling in the details to receiving your quote and completing payment. That’s exactly the experience we aim to deliver! The Homeprotect Team.

Posted 3 weeks ago

“Hi. We cover our home buildings and contents with Homeprotect. We find Homeprotect very good to deal with, so far no need for claims. I am giving a low score because we then enquired (sales) about covering another property. More business for Homeprotect ! We are due for renewal with our current provider in November. Sales told us not possible, but I wasn't confident in the respondent (uncertain), so I went through Chat. There our property info was assessed, taken and reviewed by another, with the conclusion Homeprotect would cover us (transcript). Confusing. I have emailed the service number (twice) for a call back to clarify but no response. Not sure how to assess Homeprotect. Happy to reassess if we can clarify this. Thanks.”

Helpful Report

Posted 4 weeks ago

Thank you for your honest and detailed feedback. We're glad to hear you've had a positive experience with your current Homeprotect policy, and we appreciate your interest in extending coverage to another property. We’re very sorry for the confusion and lack of follow-up regarding your enquiry. That’s not the level of service we aim to provide, and we understand how frustrating it must be to receive mixed messages and no response after reaching out. A feedback on this has been logged internally. Homeprotect do provides cover for the properties having business use and we need to assess the circumstances before providing the cover. Request you to contact us live so that we can check the circumstances to provide the coverage. Thank you, The Homeprotect Team. You can call us on 0330 660 3694 (9am-8pm weekdays, 9am-1pm Saturdays) or chat with us via webchat by visiting https://www.homeprotect.co.uk/contact-us (8am-8pm weekdays, 9am-6pm Saturdays, and 9am-6pm

Posted 3 weeks ago

“Price excellent and cover provided is exactly what we needed.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, Gerard! We're delighted to hear that the price was excellent and the cover matched your needs perfectly. Providing great value and tailored protection is what we strive for, so it’s fantastic to know we delivered on that. The Homeprotect Team.

Posted 3 weeks ago

“Changed from Halifax. Better policy for us”

Helpful Report

Posted 1 month ago

Thank you for your feedback!, Michael We're glad to hear that switching from Halifax worked out well and that our policy better suits your needs. We’re here to make insurance straightforward and tailored to each customer. The Homeprotect Team.

Posted 3 weeks ago

“Pleased to have become a customer application was straightforward, thank you Home protect.”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I spoke to a real person and they were polite and helpful.”

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Posted 1 month ago

We are always happy to help Michael! Than you for your feedback. The Homeprotect Team.

Posted 1 month ago

“My experience with Homeprotect was pretty good overall. The website was easy to use and the quote came in lower than some competitors. Customer service was responsive when I called. The one downside: there are some small print exclusions that took a bit of effort to understand. Would use again.”

Helpful Report

Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you Zara! Thank you, The Homeprotect Team.

Posted 1 month ago

“Really easy process to set up home insurance at a very reasonable price. Thank you”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Have been with Homeprotect to cover my property with specific needs for few years. Very Competitive price. The yearly renewable is auto generated, a phone call to discuss the cost to be re-evaluated is welcomed and useful to manage cost.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“So easy to set up and brilliant prices”

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Posted 1 month ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 month ago

“Very professorial, helpful and efficient service”

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Posted 1 month ago

We are always happy to help Sonia! Than you for your feedback. The Homeprotect Team.

Posted 1 month ago

“Easy to fill in quote, competitively priced whilst being very clear on what is and what isn’t covered. Super happy with my new policy, it almost matches my previous one with a competitor which were about to charge me 3 times more for the same cover! Also feels good knowing that the policy is underwritten by a well known insurer.”

Helpful Report

Posted 1 month ago

Thanks so much for your great feedback! We're thrilled to hear you're happy with the clarity, value, and trusted cover of your new policy. Thanks, The Homeprotect Team!

Posted 1 month ago

“good fast service, very helpful appears to be excellent value again, thank you.; j nicolson”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Easy to set up online and quick as well”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Your sales associate was good and understood my requirements. However despite asking for hard copies of the policy documents, this was not actioned. I therefore had to phone your help desk and request the documents again. The help desk representative was friendly and helpful and despatched the documents that arrived four days later. Thank you after an initial stumble your help desk recovered the situation well.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Charles. We're glad our team understood your needs and that our help desk resolved the issue promptly. We’re sorry for the initial oversight and appreciate your patience. We've logged a feedback on this as well. The Homeprotect Team.

Posted 1 month ago

“Good value for money and good website”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Homeprotect is an excellent company for Second Home Insurance. It is competitive on price and efficient in dealing with claims. A well organised company”

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Posted 1 month ago

“I don’t live in a “regular” house so I didn’t expect moving insurers would be easy. But it was: easy, efficient and good value.”

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Posted 1 month ago

“Good value, simple.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. The Homeprotect Team.

Posted 1 month ago

“Homeprotect made me happy because they are price competitive as well as uncomplicated and well able to meet my needs.”

Helpful Report

Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you Joanne! Thank you, The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.4 based on 3,301 reviews