Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,526 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to take out home insurance very precise and exact and value for money”

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Posted 2 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“I've fortunately never had to make a claim but I've been with home protect for 5 years and wouldn't go anywhere else. My prices actually go down every year! Very helpful considering the current climate.”

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Posted 2 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Competitive annual price, straightforward application process.”

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Posted 2 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“consistent with no price hikes would recommend.”

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Posted 2 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Great cover for a fair price, and no stupid annual increases.”

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Posted 2 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called them, they quickly told me the problem was not covered under the policy. This was astonishing, because the issue clearly affects the property itself. Yet despite this obvious connection, they immediately hid behind the small print and refused to help. It feels like HomeProtect by AXA are perfectly happy to take homeowners’ money month after month for insurance premiums, but the moment you actually need them to do what you pay them for — provide cover — they suddenly find endless reasons why your situation is somehow excluded. The entire experience left me feeling that the business model is simply to collect premiums while doing everything possible to avoid paying out when a legitimate claim is made. As a homeowner, you pay for peace of mind, but when the time comes to rely on your insurer, you get nothing but excuses and policy technicalities. It’s honestly remarkable to see how profitable the insurance industry must be when ordinary people faithfully pay their premiums year after year, only to discover that when they need support, they are left entirely on their own. Based on this experience, I would strongly advise other homeowners to read the policy extremely carefully and think twice before relying on HomeProtect by AXA to protect their property. My experience suggests that when it matters most, the support simply isn’t there.”

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Posted 2 weeks ago

We’re sorry to hear this, Perrine. I’ve raised this with our complaints team, and they'll reach out shortly. Thanks, The Homeprotect Team.

Posted 2 weeks ago

“Easy to do business with . The situation was dealing with a bereavement amd they was very understanding”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 weeks ago

“I have been a customer of Homeprotect for a number of years and have been impressed with the customer service and communication. The products are of good value and I feel valued as a customer here.”

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Posted 3 weeks ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 2 weeks ago

“The purchase of my home insurance policy was easy, straightforward and quick. Homeprotect provided a comprehensive qotation very quickly & the process of purchasing was stress-free.”

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Posted 3 weeks ago

That's what we like to hear, Paul ! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 weeks ago

“Competitive product with good level of inclusions.”

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Posted 3 weeks ago

That's what we like to hear, Andrew! Thank you for your 5 Star review. The Homeprotect Team.

Posted 3 weeks ago

“Instead of going up year on year my premiums have gone down.”

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Posted 3 weeks ago

That's what we like to hear, Adam! Thank you for your 5 Star review. The Homeprotect Team.

Posted 3 weeks ago

“Very easy to renew my policy. Very competitive price. Happy customer”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Reasonable price. Good telephone experience. the person I spoke to was knowledgeable and helpful. Papers were sent expeditiously.”

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Posted 3 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Got a good price for house and contents with out too much hassle.”

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Posted 3 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you Pilot! Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Competitive quote and easy process to submit application.”

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Posted 3 weeks ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 3 weeks ago

“Easy to use, happy with price and cover”

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Posted 3 weeks ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 3 weeks ago

“Simple insurance honestly done ! I don’t recall ever having a home insurance renewal quote offering a saving from the previous year . Well done Homeprotect 👍”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 weeks ago

“Easy customer service in filling in application.”

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Posted 3 weeks ago

That's what we like to hear, Alan! Thank you for your 5 Star review. The Homeprotect Team.

Posted 3 weeks ago

“Easy to set up my new policy - great price too”

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Posted 3 weeks ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 weeks ago

“Pleased with insurance cover All that I need at a better price being an o.a.p every penny is welcome.”

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Posted 3 weeks ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 weeks ago

Homeprotect is rated 4.5 based on 3,526 reviews