Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.46

4.5 Rating 3,562 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price for my home insurance. Helpful customer service. Quick to answer the phone.”

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Posted 3 weeks ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“So easy to use and very reasonable price”

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Posted 3 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“My renewal price and process was very good. Thanks”

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Posted 4 weeks ago

Your 5-star feedback made our day, Garry! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Really easy application process”

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Posted 4 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 4 weeks ago

“I’ve had issues finding a company to insure our flat due to the material on the roof. Homeprotect was easy to set up and a very reasonable price. Very happy I found them!”

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Posted 4 weeks ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 4 weeks ago

“Complicated and i would inflexible. As always like all operators now, push the customer further away so they give up in despiration”

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Posted 1 month ago

Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team.

Posted 1 month ago

“An easy process on the website, got a quote tailored to my needs at a very reasonable price.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“So easy to complete an application for cover. It's all very clear, and the pricing is excellent. I have recommended Homeprotect to others before. They're very good.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I contacted homeprotect today. They were very helpful. The person I spoke to Got me the policy I was looking for. I was very happy with the price and the service.”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“I did a thorough price comparison for my contents insurance using metrics like price, level of cover, excess, etc HomeProtect seem to offer the best policy and I took one out with them for the 1st time.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“This is the second year I have been with this company and I can quite safely say they are very good. I called them when i got my renewal as it was quite high (a lot higher than the previous year), and the person I spoke to was very kind and managed to reduce my renewal price down. All in all I am very happy with their service. I cannot comment on how they fair when you have to claim anything as I have not had to experience that. I am sure they will be just as good though!”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I have never made a claim but, find it easy to renew and gives me peace of mind with the policy I need.”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I was really happy to renew my building and contents policy. I had gone on the comparisons sites before receiving my new policy quote from Homeprotect. A few days later I received a rewewable quote from Homeprotect. Sorry to say the comparisons sites could not compare. So thank you. I took up the renewable offer.”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Competitive price, excellent customer service”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy website and good value. Renewal letter written in an understandable way, not legal jargon.”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“Very concerning experience My policy with Homeprotect was sold to me during a phone call where I clearly explained that I was mentally and emotionally unwell and worried about my finances. I was reassured it would be “easy to cancel within the 14-day cooling-off period” if I changed my mind. I never signed the credit agreement, yet payments were still taken. I contacted the company within the cooling-off period requesting cancellation, but the policy continued. Given my circumstances at the time — including serious personal trauma and vulnerability — this situation has caused significant stress. I have now raised a formal complaint and requested cancellation and a full refund. If this is not resolved promptly, I will escalate the matter to the Financial Ombudsman Service and raise concerns about the handling of a vulnerable customer under FCA Consumer Duty.”

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Posted 1 month ago

“It was very easy to take out home insurance very precise and exact and value for money”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I've fortunately never had to make a claim but I've been with home protect for 5 years and wouldn't go anywhere else. My prices actually go down every year! Very helpful considering the current climate.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Competitive annual price, straightforward application process.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“consistent with no price hikes would recommend.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.5 based on 3,562 reviews