Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,461 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st time I've dealt with them to take out a new policy. Simple process, clear details, good price”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Since I joined Homeprotect my dealings have been confined to reading the details to extend my buildings insurance for another year. That process has been very easy and fuss free which is much appreciated Renewal prices have been competitive making ongoing decisions much easier”

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Posted 1 month ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 3 weeks ago

“Very polite easy to use website”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“First time I have taken this insurance, I don’t know how good they are once the year is end then I’ll find out.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Very explanatory website and easy to understand just what is insured, As lots of sites always quote one price and by the time you go through it the price has drastically increased with all the extras needed.”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 weeks ago

“Easy to use. Competitive price. Clear documents.”

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Posted 4 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 weeks ago

“Very helpful. Well done!”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

That's what we like to hear, Gordon! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Very easy website to use. Providing fast and competitive quotes. Would definitely recommend!”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“I haven't made a claim but I did my cover online and very easy to navigate documents through quickly mo fault with anything so far”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Seamless from quote to delivery”

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Posted 1 month ago

That's what we like to hear, Duncan! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“We had to make a claim and the experience was truly awful. The premium has rocketed in price since and we were left with little or no help navigating our way through the claim process. The customer service at Home Protect was fine but the third party provider CCG were abysmal and we feel that we were treated very poorly throughout.”

Helpful Report

Posted 1 month ago

Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team.

Posted 1 month ago

“Homeprotect look after their loyal customers. Their policy looks keep the customer with them not increasing their price rocket high.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Fortunately I haven't had to make a claim yet but our house is a listed building so finding affordable insurance can be tricky. Homeprotect gave us the cover we need at a reasonable price and we have been very happy with their service.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Dealt with my queries and gave me the option to have a paper policy”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Friendly, polite and helpful advisers.”

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Posted 1 month ago

We’re delighted to see your review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Same cover as my previous insurer, and the same price as last year, when the previous insurer was quoting a hugely inflated premum. Easy to set up, clear correspondence, ideal cover and a good price.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Clintsmate! Thank you, The Homeprotect Team.

Posted 1 month ago

“Homeprotect were the most economical policy but with better protection than others who were charging more.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“I had to change Buildings Insurance provider as Churchill suddenly increased my renewal premium dramatically for no reason . I did a search on one of the price comparison websites and homeprotect came up as one of the best value companies for the coverage provided. The forms were simple and options clear and I found the ideal cover for a very fair price. I will now stay with homeprotect for the foreseeable future as long as they don't try and pull the same trick as Churchill next January”

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Posted 1 month ago

Your 5-star feedback made our day, Philip! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Excellent information easy to understand and make a decision”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Luckily, we’ve never had to make any claims, but have always managed to speak to customer services on the Live Chat quickly with no issues. I’ve also found HomeProtect have really good prices!”

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Posted 1 month ago

Thank you so much for your amazing review, Hannah! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.5 based on 3,461 reviews