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Homeprotect Reviews

4.4 Rating 2,629 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

4.4

Based on 2,629 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money for the cover on the house contents and property insurance.”

Posted 1 year ago

We aim to please Nickic! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 1 year ago

“easy and explained well”

Posted 1 year ago

We like to make your experience with us hassle-free Jason! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 1 year ago

“Simple online application and very good value premium”

Posted 1 year ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 1 year ago

“My first experience with HomeProtect was disastrous. I signed insurance Policy Ref: C28/0673726 on March 18, 2022. What happened: I decided to change direct debit bank. I called and notified HomeProtect. On June 24, I received an official confirmation from HomeProtect about the change of bank details. However, when the time came for the next month payment (£78.39) the company used the old details (I was notified by the bank where I closed the account) and HomeProtect, of course, did not receive money. On June 30 HomeProtect notified me that my most recent instalment of £78.39 hasn't been paid, due to insufficient funds. I have been fined (£20) and I was informed that a loan agreement (at a rate of 12%) should come into effect. I called HomeProtect and begged them to use new payment details that I had previously informed them off and which they officially confirmed. In vain. They kept claiming that they used the new details. I contacted the new bank and got confirmation that HomeProtect has not made any attempt to collect the payment. What I did: I realized that I was in a dangerous situation. Having money, I could make a payment because of unprofessional and incomprehensible actions of HomeProtect. I called HomeProtect again and said I didn't want to make monthly payments. I want to pay the entire balance before the end of the contract in a lump sum. This conversation took place on June 30. My new bank confirmed that HomeProtect received the amount (£655.02) on July 1. Until now (today is the 10th of July 2022) I do not have official confirmation from HomeProtect that my financial obligations to HomeProtect have been repaid in full. My calls with inquiries to HomeProtect did not lead to any results. As a result: 1. I have already suffered financial losses (I paid a fine (£20) for HomeProtect mistake in the client's payment details). 2. I am in a state of uncertainty. The company refuses to acknowledge receipt of my money in the amount of £655.02. 3. All I hope is they don't try to get more money from me. My advice: NEVER USE HomeProtect! IT IS DANGEROUS!”

Posted 1 year ago

Sorry to read of your disappointment Marina, that is never our intention. I have escalated this with the finance team and requested someone contact you to make this right. Thanks Angela at The HomeProtect Team.

Posted 1 year ago

“I cancelled my policy within the 14 day cooling off period and was promised a refund in 3-5 working days. Ten days later I'm still waiting!”

Posted 1 year ago

Sorry to hear of your disappointment, that is never our intention. I can confirm a refund was issued to you on 8th July 2022. Please do not hesitate to contact us at resolve@homeprotect.co.uk, if you need any further assistance. Thanks, Angela at The HomeProtect Team.

Posted 1 year ago

“Simple straightforward process and really good price covers, everything that’s needed.”

Posted 1 year ago

We like to make your experience as enjoyable as we can! Thank you for your 5 star feedback. Angela at The HomeProtect Team.

Posted 1 year ago

“Quick response, easy to talk to, friendly and helpful”

Posted 1 year ago

We aim to please Adrian! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 1 year ago

“Did online quote with homeprotect coming out as top 3. Looked at what is included in the policy and purchased as this was the o e best suited to me. A great price and great after sales with a key fob to add to my keys as a info tag if anyone finds them there is a reward for the return and thought a great idea. Happy customer.”

Posted 1 year ago

That's what we like to hear Mark! Great to see you have had a 5 star experience with us. Angela at The HomeProtect Team.

Posted 1 year ago

“Excellent price and home insurance to cover all types of property in our case a second home,which in the past is sometimes difficult to get . Extremely happy with what I purchased.”

Posted 1 year ago

That's what we like to hear! Thank you for your great review. Angela at The HomeProtect Team.

Posted 1 year ago

“Home Protect Davis-Group protects AXA Profits! Not your homes!”

Posted 1 year ago

Sorry to read of your disappointment Paul, that is never our intention. I can see we have sent you a final response letter regarding your complaint. Should you not be happy with the outcome, you do have the option to take this to the Financial Ombudsman, which we have detailed in the correspondence sent to you. Thank you, Angela at The HomeProtect Team.

Posted 1 year ago

“My issue was dealt with promptly, efficiently and very smoothly. I am extremely happy with the service and support I received”

Posted 1 year ago

We are thrilled you have had a 5 star experience with us Warren! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 1 year ago

“Very easy and quick way to buy house insurance online, it was also the cheapest quote by 20%. I would recommend to anyone!”

Posted 1 year ago

We aim to be the best Mike! We're delighted we managed to save you money! Thank you, Angela at The HomeProtect Team.

Posted 1 year ago

“A very easy negotiated site ,excellent service and competitive pricing policy .A first rated service .”

Posted 1 year ago

That's what we like to hear Andy! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 1 year ago

“Thank you for the quick and quality delivery”

Posted 1 year ago

If you're happy we're happy Samuel! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 1 year ago

“Roof blew off in the storm earlier this year. Although it took a while they paid out in full and kept me informed throughout the process. Excellent job.”

Posted 1 year ago

We strive to take on the stress of making a claim so you don't have to Mark! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 1 year ago

“Home Protect state they cover legal issues. However, these are all outsourced to third party DAS Legal. Google them to see what an atrocious company. Home Protect explain they represent DAS Legal as their sellers only, but have no authority over them. Further, our policy makes no mention of DAS Legal nor that Home Protect purely sell on their behalf. In fact, the opposite: The insurance policy states Home Protect would "administer insurance working with reputable providers," and DAS Legal is not mentioned. This to be settled via Ombudsman and courts as Home Protect neither administer third parties listed in their policy, nor reputable ones, and have no control. The "resolve" email to Angela is a farse.”

Posted 1 year ago

Sorry to read of your disappointment Ben. This has been escalated to our complaints team and someone will be in contact with you shortly. Thanks Angela at The HomeProtect Team.

Posted 1 year ago

“I had a underground burst pipe back in september. This soaked my carpet and base of 1 of my cabinets. The walls and floorboards were repaired. I have messaged on numerous occasions re the carpet and cabinet. Only to be ignored. Last email in April. Have not been able to use this room all this time. Not impressed at all. Don't seem to care.”

Posted 1 year ago

Sorry to read of your disappointment, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested you be contacted urgently. I will personally be keeping on top of this for you. Thank you Angela at The HomeProtect Team.

Posted 1 year ago

“The first”

Posted 1 year ago

Thank you for your 5 star review Mehareg! Angela at The HomeProtect Team.

Posted 1 year ago

“Second home was sold. Informed them via their Contact Us form I would be cancelling next premium. They ignored this. Replied to first email saying they could not collect saying I had informed them. Second threatening email said they would be taking £136.12 to cover cancellation fee, arrangement fee and unpaid premiums, yet website only mentions an (unknown to me) £50 cancellation fee. Other fees are buried. Tone on email quite threatening. So, beware if you don't think you need the policy for a whole year or cancelling mid term because you will get slapped with about 6 months premiums to pay.”

Posted 1 year ago

Sorry to read of your disappointment Sandra, that is never our intention. We do try to be as transparent as we can when outlining the cancellation fees in your documents. Angela at The HomeProtect Team.

Posted 1 year ago

“Appalling customer service. After waiting 15 months for our house to be restored after a flood the new kitchen pipework their OWN contractor installed failed and flooded the house and caused more damage than the initial flood. Home Protect don't want to know. It's not covered because it's the pipework that failed... 12 month guarantee from the contractor is worthless. So we're left with an uninhabitable house yet again, this time caused by the insurer's own contractor, and we're back to square one, but with worse damage than we started with. It would have been better to never insure our home, save ourselves money, go through the flood and repair the damage ourselves much more quickly and to a considerably higher standard than the contractor did. The amount of financial hardship and stress this company, its underwriters, loss adjusters and contractors have put us through is unbearable. Avoid like the plague and use an insurance company that stands by its customers and uses contractors that know what they are doing.”

Posted 1 year ago

Hi Louise, Sorry to read of your disappointment, that is not the level of service we would expect you to receive. I have escalated this with the claims manager and requested they contact you today. I will personally be keeping an eye on this for you. Thanks Angela at The HomeProtect Team.

Posted 1 year ago

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Homeprotect is rated 4.4 based on 2,629 reviews