Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,438 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the excellent service that was provided by your staff when I obtained insurance for my brother in law unoccupied property”

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Posted 2 months ago

Thank you so much for your amazing review, Jim! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Decent price - was able to find a competitive quote on my unoccupied property very quickly. Very happy with the service.”

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Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Very pleased with price and it was very easy to get the quote. I had a few questions using the Chat facility before making my final decision. That was very information and put my mind at rest that I was choosing the right insurance for my needs”

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Posted 2 months ago

That's what we like to hear Barbara! Thank you for your 5 star review. The Homeprotect Team.

Posted 2 months ago

“Homeprotect 's price was the cheapest we found. Dealing with them was very simple and straightforward. WE are very happy to recommend them.”

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Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Abdul was brilliant. Sorted out insurance in no time. He was kind and patient. Thank you”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Easy to use - quote simple”

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Posted 2 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“Excellent service and clear instructions and competitive quote when it came to renewing my insurance on my home”

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Posted 2 months ago

Your 4-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Competitive insurance rates”

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Posted 2 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

“Quick and efficient”

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Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Straight forward to take a policy which I needed to complete on my home. One of the cheapest deals around!”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“I found Homeprotect online when I needed an urgent survey and they delivered! Within 2 days the survey was completed and a few days later I received an in-depth report. Customer services were very accommodating when I telephoned. Overall very happy with the service and would recommend.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“Prices are always competitive. Customer support is very good. Have been with Homeprotect for sometime now”

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Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“Fair price on renewal. Luckily I've never had to claim so cannot share that experience as yet, and hopefully won't have to”

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Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“I have just taken out insurance with Homeprotect, which was so easy and user friendly. The whole process was really clear and unambiguous, I could not believe it was that simple. Really competitive price with no hidden extras, it is not often your expectations are met but they were met and exceeded. Thank you.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Very easy process in taking out new home insurance. So far all good.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“homeprotect is new to me but to sort out the insurance was easy and I did phone up a couple of times to check a few things and the staff were helpful and friendly ! Everything went smoothly and according to plan !”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“I have never reviewed a home insurer before, but our experience with Homeprotect has been extremely disappointing. We have 15 years of no-claims history and took out this policy in complete good faith. Before purchasing the policy, at the point of exchanging contracts, I phoned Homeprotect to confirm how to disclose historic underpinning from 25 years ago. I was told it was not relevant as it fell outside their 10-year window. We also commissioned a RICS Level 3 survey, which confirmed the house was typical for its age, showed a minor thermal-expansion crack in the DPC, and found no evidence of active subsidence. We relied on this when answering their questions. In July 2025, after unusually hot weather, we noticed some new cracking and reported it immediately. Homeprotect appointed their own surveyor. After their visit in August, we heard nothing for months—no clarification, no follow-up, no indication that our cover was at risk. We eventually had to lodge a complaint just to move the process forward. Then on 27 November 2025, we received a letter stating our policy had been voided from inception, with no prior notice. This was the first and only communication on the matter. There was no chance to answer questions, provide evidence, or understand how this decision had been reached. We were left instantly uninsured, which is deeply distressing and contrary to the spirit of FCA rules around fair treatment and reasonable notice. We acted entirely in good faith, disclosed everything, relied on a detailed survey, reported issues promptly and cooperated fully. Yet the policy was voided months later without warning. This has serious implications for future insurability through no fault of our own. We are now entering a formal complaint process and likely escalation to the Financial Ombudsman. Based on our experience of poor communication, lack of transparency and disproportionate decision-making, I would strongly caution anyone considering Homeprotect”

Helpful Report

Posted 2 months ago

Sorry to read of your disappointment Megan. I have raised this to our technical team already, they will contact you at their earliest. Thanks, The Homeprotect Team.

Posted 2 months ago

“Very competitive price and ease with receiving policy documents and confirmation”

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Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“My third year with Home Protect and my premium went down so I am happy. Hope this trend continues.”

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Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Renewed promptly at a competitive price.”

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Posted 2 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.5 based on 3,438 reviews