Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,404 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process on line was quick and easy, and saved me money 👍”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Found the website easy to navigate and complete the forms. No claim made, and no contact with customer services so unable to comment on these.”

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Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“Email arrived promptly”

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Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Good price compared to my last home insurer easy quote finder”

Helpful Report

Posted 2 months ago

Thank you! We’re glad you found our quote process easy and our pricing competitive. Your feedback means a lot to us! The Homeprotect Team.

Posted 2 months ago

“The insurance cover seems good but I have not found the customer service very helpful or accessible. I have a disability which means calls and live chats are too difficult for me while emails, a messaging portal (not live) or being able to make changes myself via a portal (like I've been able to do previously with other insurance providers) would make it perfectly accessible. I have raised this and been told they're always there to help, but only in the ways that aren't accessible and I should get help from someone if I can't do it myself!! How about they remove the barriers to make it accessible so I can remain independent instead!? I put in a complaint but haven't had a response in over 2 weeks.”

Helpful Report

Posted 2 months ago

Thank you for sharing your honest feedback. We’re sorry to hear about the difficulties you’ve faced and the delay in responding to your complaint. Accessibility is very important to us, and we appreciate you highlighting areas where we need to improve. We’ll make sure your concerns are escalated and addressed promptly. The Homeprotect Team.

Posted 2 months ago

“My renewal from another house insurance policy was up by nearly £200 so I did a price comparison and Home protect was excellent, way cheaper and included home protect insurance for no extra cost. Couldn't be happier, better cover for a lower price.”

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Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Helen! Thank you, The Homeprotect Team.

Posted 2 months ago

“My contents insurance was due and I’m in Thailand not only was your website easy to access and user friendly I have saved £100 on my premium thank you Homeprotect”

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Posted 2 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Graham! Thank you, The Homeprotect Team.

Posted 2 months ago

“Easy process to take out home insurance! Very competitive price which is so important! Would recommend!”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“First time doing insurance with this company, it has been very easy, good service up till now.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“All good and easy to obtain this insurance at a good price.”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“I found this company on MoneySuperMarket. There quotation was the best with a 4 star defaqto.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Very helpful with my recent claim as I had never done this before. Organised help within our claim straightaway.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 months ago

“Was able to insure me despite historic subsidence issue that I thought would be a bigger problem”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Found Homeprotect via Compare the Market. Competitively priced, clear info about what is & isn't covered. Our home insurance is not straightforward but staff were helpful on phone when discussing our situation. We are new customers & not had to make a claim so cannot comment on that aspect.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 2 months ago

“Policy was priced competitively,easy to follow instructions on website when purchasing. As yet have not had to contact them about a claim so cannot comment on their customer service.”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“We required home insurance specific to our needs and our previous insurer did not offer the product we required. Having tried AJ Gallagher broker (as suggested by our previous insurer), who were as good as useless and quoted ridiculously expensive premiums, we found Homeprotect via Google. Their online application process was quick and easy and they offered a product suited to our specific needs at a very reasonable price.”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Completing Insurance applications is never straightforward. I managed to complete the application at the first attempt! I think some more clarity on outbuildings would help e.g. do you treat a garden room with electricity and wi-fi the same as a garden shed? Reasonably well explained what the cover includes and a competitive price.”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Please contact our team over chat or call to get the information about your covers. Thank you, The Homeprotect Team.

Posted 2 months ago

“Very happy with the options and clearly detailed policy Essy to follow website Well though out”

Helpful Report

Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 months ago

“Competitive price, clear description of cover provided, 5 star defacto rating, polite during phone conversations .”

Helpful Report

Posted 2 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 months ago

“Easy and friendly communication”

Helpful Report

Posted 2 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.5 based on 3,404 reviews