Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.46

4.5 Rating 3,596 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,596 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An easy process on the website, got a quote tailored to my needs at a very reasonable price.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“So easy to complete an application for cover. It's all very clear, and the pricing is excellent. I have recommended Homeprotect to others before. They're very good.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I contacted homeprotect today. They were very helpful. The person I spoke to Got me the policy I was looking for. I was very happy with the price and the service.”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“I did a thorough price comparison for my contents insurance using metrics like price, level of cover, excess, etc HomeProtect seem to offer the best policy and I took one out with them for the 1st time.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“This is the second year I have been with this company and I can quite safely say they are very good. I called them when i got my renewal as it was quite high (a lot higher than the previous year), and the person I spoke to was very kind and managed to reduce my renewal price down. All in all I am very happy with their service. I cannot comment on how they fair when you have to claim anything as I have not had to experience that. I am sure they will be just as good though!”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I have never made a claim but, find it easy to renew and gives me peace of mind with the policy I need.”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I was really happy to renew my building and contents policy. I had gone on the comparisons sites before receiving my new policy quote from Homeprotect. A few days later I received a rewewable quote from Homeprotect. Sorry to say the comparisons sites could not compare. So thank you. I took up the renewable offer.”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Competitive price, excellent customer service”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy website and good value. Renewal letter written in an understandable way, not legal jargon.”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“Very concerning experience My policy with Homeprotect was sold to me during a phone call where I clearly explained that I was mentally and emotionally unwell and worried about my finances. I was reassured it would be “easy to cancel within the 14-day cooling-off period” if I changed my mind. I never signed the credit agreement, yet payments were still taken. I contacted the company within the cooling-off period requesting cancellation, but the policy continued. Given my circumstances at the time — including serious personal trauma and vulnerability — this situation has caused significant stress. I have now raised a formal complaint and requested cancellation and a full refund. If this is not resolved promptly, I will escalate the matter to the Financial Ombudsman Service and raise concerns about the handling of a vulnerable customer under FCA Consumer Duty.”

Helpful Report

Posted 1 month ago

Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team.

Posted 1 month ago

“It was very easy to take out home insurance very precise and exact and value for money”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“I've fortunately never had to make a claim but I've been with home protect for 5 years and wouldn't go anywhere else. My prices actually go down every year! Very helpful considering the current climate.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Competitive annual price, straightforward application process.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“consistent with no price hikes would recommend.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Great cover for a fair price, and no stupid annual increases.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called them, they quickly told me the problem was not covered under the policy. This was astonishing, because the issue clearly affects the property itself. Yet despite this obvious connection, they immediately hid behind the small print and refused to help. It feels like HomeProtect by AXA are perfectly happy to take homeowners’ money month after month for insurance premiums, but the moment you actually need them to do what you pay them for — provide cover — they suddenly find endless reasons why your situation is somehow excluded. The entire experience left me feeling that the business model is simply to collect premiums while doing everything possible to avoid paying out when a legitimate claim is made. As a homeowner, you pay for peace of mind, but when the time comes to rely on your insurer, you get nothing but excuses and policy technicalities. It’s honestly remarkable to see how profitable the insurance industry must be when ordinary people faithfully pay their premiums year after year, only to discover that when they need support, they are left entirely on their own. Based on this experience, I would strongly advise other homeowners to read the policy extremely carefully and think twice before relying on HomeProtect by AXA to protect their property. My experience suggests that when it matters most, the support simply isn’t there.”

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Posted 1 month ago

We’re sorry to hear this, Perrine. I’ve raised this with our complaints team, and they'll reach out shortly. Thanks, The Homeprotect Team.

Posted 1 month ago

“Easy to do business with . The situation was dealing with a bereavement amd they was very understanding”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I have been a customer of Homeprotect for a number of years and have been impressed with the customer service and communication. The products are of good value and I feel valued as a customer here.”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“The purchase of my home insurance policy was easy, straightforward and quick. Homeprotect provided a comprehensive qotation very quickly & the process of purchasing was stress-free.”

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Posted 1 month ago

That's what we like to hear, Paul ! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Competitive product with good level of inclusions.”

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Posted 1 month ago

That's what we like to hear, Andrew! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.5 based on 3,596 reviews