Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.48

4.5 Rating 3,942 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,942 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy and competitive pricing. Few insurers are specific to student accommodation which makes this a winner.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Getting the insurance sorted was easy and straightforward. For a house that will be mostly unoccupied, the price for the insurance was more than reasonable.”

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Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“This is now the second time we have used home protect. We have found it hard to find insurance for unoccupied homes and those that do insurance you charge a high price. Home protect were easy to talk to and insured us at a great price.”

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Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Customer service was excellent. I was trying to set up a new policy from a cancelled policy due to deceased estate from the other side of the world and the service I received from the staff at Home Protect was amazing. They assisted in pulling up the cancelled policy and creating a new quote, through to payment and cancellation of an existing debt on that existed on the cancelled policy. Congratulations to the staff, for their consideration and efficiency.”

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Posted 1 month ago

Thank you for your review. We're pleased to hear that you received excellent service during a difficult time. We're committed to continuing to exceed your expectations. Thanks, The Homeprotect Team.

Posted 1 month ago

“No problem getting insurance at double the cost when it was unavailable elsewhere due to a family member's stupidity. The problem was, on finding a minor error in the documentation, spending 42 minutes on the phone to some-one with unintelligible English. No doubt employees are graduates, but they should really be sent on courses until they can enunciate English clearly. If my query had been about something really important, like a claim, I would have spontaneously combusted from the stress of not having a clue what she was saying.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience when contacting us regarding your documentation query. We understand how frustrating it can be when communication is not as clear as expected, especially when discussing important matters related to your policy. We sincerely apologize for the inconvenience and stress this has caused. Please be assured that your feedback has been shared with the relevant team for review, as we are always looking for ways to improve the service we provide. We genuinely appreciate you bringing this to our attention and thank you for your patience. Please feel free to contact us via live chat or by phone so that we can look into this matter further. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us

Posted 1 month ago

“Very happy finding reasonable quote on comparison site after my Insurance company made huge increase in premiums. Simple to navigate and quote very good. Simple application process.”

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Posted 1 month ago

Thank you so much for your amazing review, Sue! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Easy to use online. Prices not too bad and getting good cover for both building and contents.”

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Posted 1 month ago

That's what we like to hear, Jadwiga! Thank you for your positive review. The Homeprotect Team.

Posted 1 month ago

“Homeprotect has an automatic renewal system and it contacts me when this is due, which is really helpful.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I am a retired person who, like many retirees is property rich but cash, not so much! Although I have both state and private pension, I still want to experience the richness of life and love travelling, especially in Asia. In order to fund this, I decided to convert my garage to a small rental annexe and this has given me so much pleasure and a little extra income. Home protect were wonderful at tailoring my insurance to provide coverage for the change in circumstances and I have now been with them for a while. I would thoroughly recommend them. Reasonable prices and personal service. What more can you ask of an insurance company?”

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Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy application and good value”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy application pricess”

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Posted 1 month ago

Thank you for the positive feedback, Adam! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Competitive price and easy application process.”

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Posted 1 month ago

That's what we like to hear, Angela! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“Best quote on the web for our large house, which most companies won't look at. Very to complete the paperwork and get the cover in place.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“Clear and sensible descriptions and definitions and only a little more expensive that the cheapest spam quote. We haven't made a claim so we don't know how well that works!”

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Posted 1 month ago

Thank you for the positive feedback, Angus! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“I've used Home Protect since moving into my new home 4 years ago and I'm so glad I did! The price, for the cover you get, is great value and recently I had to arrange for a surveyor to visit my property because of a fire next door and they couldn't have been more helpful and efficient. Customer service organised the visit within a few days and the surveyor who came out was thorough and provided feedback and next step options within 48hrs. I honestly cannot recommend Home Protect highly enough.”

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Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“An easy website to navigate, and comfortingly straightforward in all its details and questions. The quote came through quickly, and the figure was a very pleasant surprise. Highly recommended!”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Really quick and easy to obtain policy”

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Posted 1 month ago

Thank you so much for your amazing review, Donna! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Good renewal price and easy renewal process.”

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Posted 1 month ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“The price is right andI feel safe! Thank you Vera.”

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Posted 2 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.5 based on 3,942 reviews