Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.48

4.5 Rating 3,958 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and easy to use … knocked 150 a year of my old agreement”

Helpful Report

Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Jack! Thank you, The Homeprotect Team.

Posted 1 month ago

“The person I spoke to was not very clear & spoke to fast. Apart from that it was ok.”

Helpful Report

Posted 1 month ago

I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us

Posted 1 month ago

“Price was really good has I was expecting to pay more for an unoccupied house and also to be able to insure the property for 12 months has a lot of companies will only do 3 or 6 months”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy online quote and payment set up”

Helpful Report

Posted 1 month ago

That's what we like to hear, J Spence! Thank you for your review. The Homeprotect Team.

Posted 1 month ago

“Homeprotect was quick to sign me up; slow with customer service. I have made numerous request for a copy of my home insurance policy - still waiting. H08/1210513.”

Helpful Report

Posted 1 month ago

I’m sorry to hear about your experience. This is not the level of service we aim to provide. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team.

Posted 1 month ago

“homeprotect offered a very competitive home insurance, very please with the quote I received, it was identical to my existing renewal but half the price.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“There was a minor issue with the website when I tried to purchase my policy the first time but it was resolved quickly enough.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback, Mike! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“I dread when date arrives to renew policy - home, car anything. This time was so much easier and I feel my home/contents insurance is in good hands. Reasonable price also. Many thanks - Pat.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review, Pat! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Very easy and seamless. Hopefully I won’t need to use it!”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback, Lucy! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Simple and easy to renew, and a great price.”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“EXCELLENT customer service , easy to navigate website ,super priced policy , impressed with how easy it was from quote given to completion , now have peace of mind. Highly reccommend Homeprotect .”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Tova! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Good price, easy to use & great customer service. Seems to be good quality cover too”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, James! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Very nice service. Renewed my home insurance again for one more year. And it will be a bit cheaper than last yeat. What is just great. Usually most of the companies start to charge you more. Thank you”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Svetlana! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Good service! Got through to someone to talk about my renewal easily, was a straight-forward easy call.”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Jeff! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Renewal price was lower than the previous year and all quotes from other insurers in a price comparison website”

Helpful Report

Posted 1 month ago

That's what we like to hear, Edward! Thank you for your 5 Star review. The Homeprotect Team.

Posted 1 month ago

“Good price and thus far good communication and an easy service”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Really easy and competitive pricing. Few insurers are specific to student accommodation which makes this a winner.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Getting the insurance sorted was easy and straightforward. For a house that will be mostly unoccupied, the price for the insurance was more than reasonable.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“This is now the second time we have used home protect. We have found it hard to find insurance for unoccupied homes and those that do insurance you charge a high price. Home protect were easy to talk to and insured us at a great price.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“Customer service was excellent. I was trying to set up a new policy from a cancelled policy due to deceased estate from the other side of the world and the service I received from the staff at Home Protect was amazing. They assisted in pulling up the cancelled policy and creating a new quote, through to payment and cancellation of an existing debt on that existed on the cancelled policy. Congratulations to the staff, for their consideration and efficiency.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're pleased to hear that you received excellent service during a difficult time. We're committed to continuing to exceed your expectations. Thanks, The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.5 based on 3,958 reviews