Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.42

4.4 Rating 3,063 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,063 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 1 month ago

That's what we like to hear, David! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Easy to set up and use , great website”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Emma! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy Web to navigate and great price”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Good price compared to other insurance companies. I assume a UK customer service center as I have not called as of yet " fingers crossed" but so far so good.”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Was struggling to find the right cover I for my unoccupied home insurance ( whilst waiting on a sale) then came across Homeprotect who offered everything I needed for a sensible price !”

Helpful Report

Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“I’ve had a great experience using the homeprotect website. The layout is clean and easy to navigate, making it simple to compare policies and get a quote. The information provided is clear and helpful, and the application process was straightforward. Customer service was responsive and answered my questions quickly. The only reason I’m not giving 5 stars is that some details about coverage options could be explained a bit more clearly upfront. Still, overall, it’s a reliable and user-friendly site that I would recommend to others looking for home insurance.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“Excellent, comprehensive coverage at a great price. What’s not to like!”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day, Jonathan! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Very happy with the results and the way they turned out.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review, Hyso! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 month ago

“I was panicking as needed to insure an empty house quickly on a Saturday and wanted yo speak to a human. Not an easy thing these days, and people of a certain age much prefer this. I was lucky I spoke to a lovely chap and he sorted my insurance out and I even got my insurance sent in a hard copy I prefer that. So highly recommended this company.”

Helpful Report

Posted 1 month ago

We’re delighted to see your 5-star review, Lorraine! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 month ago

“My original House Insurance company renewal quote was nearly a 50% increase in premium. So I had a look around for a new quote. Homeprotect was amongst the lowest quotes and the online form filling was easy and straight forward. Same goes for accessing the new policy on their website.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day, John! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“When I talked to a person they were very helpful but written and email communication was poor and incorrect.”

Helpful Report

Posted 1 month ago

Thank you for your review. I have logged your feedback to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 month ago

“Easy to get unoccupied insurance at a much cheaper price than elsewhere. However, it is very basic cover.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback, Laura! The extended covers to unoccupied insurance are available and can be checked with our underwriters if they could be added. Thanks, The Homeprotect Team.

Posted 1 month ago

“Home insurance is a big market and there are lots of things needed to be taken into account. I had a claim after the big storm and had not realised that so many others were involved in the claim. It went well overall once a got the “swing of things””

Helpful Report

Posted 1 month ago

Thank you for the positive feedback! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Homeprotect was the best value for money choice on Confused.com. It was easy to sign up.”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“The whole process was as simple as it gets. The form/questions are very comprehensive and easy to follow. Overall a very good experience and what was a total bonus was the cost. Very competitive, giving additional features not offered at the same price and in many cases far lower.”

Helpful Report

Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“The whole renewal procedure was straightforward”

Helpful Report

Posted 1 month ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 month ago

“Good policy and easy to renew. Never had to claim thankfully. (Touch wood)”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 month ago

“I called Homeprotect to discuss insurance. I was transferred to sales but I got disconnected before anyone responded. I called again and was put on hold for 87 minutes. I called again using a different phone and was transferred to someone else who was taking my details and I got disconnected yet again. No agent returned my call. I then went onto live chat where the agent apologised and promised a £10 goodwill discount, which has yet to be received. The agents gave conflicting information. The situation made me wonder, if Homeprotect is this challenging to provide guidance and information on a policy, how would they respond to a claim? I am very disappointed in the service provided.”

Helpful Report

Posted 1 month ago

“So far so good. The policy has just started and hopefully I won't need to make a claim. As previously reviewed, I had good experience purchasing insurance from AXA Homeprotect. Needed to use the Chat facility to ask questions and make some on-the-fly changes to the quote which worked really well. Saved over 20% on same quote thanks to Discounts for Teachers website as my wife is a teacher.”

Helpful Report

Posted 1 month ago

Your 5-star feedback made our day Gary! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“Great customer service easy to use the web site, fantastic price very professional.”

Helpful Report

Posted 1 month ago

Thank you for the positive feedback, Roger! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

Homeprotect is rated 4.4 based on 3,063 reviews