Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,713 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,713 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“closed the insurance before the insurance period started”

Helpful Report

(Car Insurance) -

“Don't go with them they rip you off if you start with being a student then change to apprentice they then charge you £662 to do so. How do they sleep at night oh yes with our money”

Helpful Report

“AVOID .. AVOID .. AVOID like the plague. I would give ZERO STARS if I could. I cannot stress enough how terrible this company is .. !! They should be named .. "DICK TURPIN INSURANCE" .. as the way they perform is just Highway Robbery !! We put our son as a learner driver on a policy with them, which was very reasonable (about an extra £150) .. Our son then passed his test and then did not drive the car whatsoever after he passed as we knew that this was illegal. When the policy was about 3 weeks from renewal, I contacted them and told them that we wanted him removed from the policy as he had passed his test some time before and they then told me that I would have to pay an additional £600 pounds from when he had passed his test until the renewal date. I refuted this additional payment and was told in no uncertain way that my policy would be cancelled unless payment was made !! There is another very similar review on here from somebody who was asked to pay an additional £500 for their daughter passing her test 2 months prior to them notifying Gogirl .. !! Needless to say, I refused the payment, I TOLD THEM in writing to cancel my policy immediately and I am now going with a different company. PLEASE PLEASE PLEASE .. AVOID .. THIS COMPANY DRAWS YOU IN WITH A LOW STARTING PRICE AND ONCE YOU ARE WITH THEM, THEY WILL ROB YOU BLIND !! THEIR CUSTOMER SERVICE IS AWFUL .. THEIR TELEPHONE MANNER IS VERY ABRUPT AND RUDE AND THEY REALLY DO NOT CARE WHATSOEVER ABOUT THEIR CUSTOMERS.”

Helpful Report

“BEWARE Terrible customer service, talk over you, make snide comments and even started to laugh when I got upset because I felt like I was being palmed off. Wanted to cancel my policy within 20 mins of setting it up as I realised I made a mistake and they disgustingly are charging £45 to cancel as they've "set up the policy". I questioned how long it takes to set up and the team manager informed me seconds. Indeed it was as the email confirmation was sent in seconds.... So just one click of an automated button and I'm having to pay £45 for the privilege. It's a ridiculous cost and I was within minutes of the full 14 day cooling off period even starting, even though my policy doesn't even start for another two weeks!! my money is in a standing account for 7 days which they can just decline payment and the money would go back in. I don't understand the £45 charge????? Fair enough if some actual person had done some work. I'm so unbelievably disappointed. I'm still going to go ahead and cancel as I don't want to give this vile company another penny of my actual hard earned cash that I physically earn for a living. They were so rude I was taken aback, gained and lost a customer with in two hours. (Sent an email initially as the number on the split second documents wasn't working and eventually got the right one from the website). Setting up was easy but I really do dread to think what would happen if you had to make a claim!”

Helpful Report

“Very poor customer service. I insured my vehicle with them a couple of weeks before my insurance with another company expired and they happily took my money then told me they couldn't insure me as I was still insured with the other company and confessed they knew this when they took my money. They then refused to change the start date and said I would have to e-mail to cancel my policy and would take £45 anyway! Disgraceful. I will never insure with Go Girl again. They cannot be trusted”

Helpful Report

“Absolutely rediculous, the customer service is shocking and they are very unhelpful. This company have said to phone me back almost 5 times now but never do and probably because they know they are mistaken! Just argue and give cheeky comments constantly. They don't deserve customers.”

Helpful Report

“This company is verging on providing fraudulent services - no other company charges £45 to cancel a policy within the cooling off period or £100 per amendment/minimal policy change. When we spoke with them the call centre person kept cutting across me and was incredibly rude. DO NOT USE THIS COMPANY to insure anything. There are many great insurance companies out there, offering similar or better services that won't treat you like an idiot. I'd be prepared anytime to pay more rather than give my hard earned cash to this type of charlitan organisation.”

Helpful Report

“DO NOT USE!!!!!!!!!!!!!!!!!! STAY AWAY FROM THIS COMPANY!!! ABSOLUTE SCAMMING THIEVS!!!!! ANY MOMENT THEY CAN RIP MONEY OUT OF YOU THESE PEOPLE WILL!!!! RUDE RUDE RUDE CUSTOMER SERVICE. DISGUSTED.”

Helpful Report

“I arranged car insurance with this company for my grandmother in her 80's and the way in which they have treated her is nothing short of harassment. I have taken out lots of policies before for myself and her, and not one of them has requested so many different documents in order to verify the policy not to mention the number of times they have called her to chase these up knowing very well her age and that I am sorting the policy out for her. I suspect they are trying to make her cancel and forfeit their £45 charge so they effectively get money for nothing but she cannot afford to do this. Do not use them - I get the distinct impression they are a bunch of cowboys.”

Helpful Report

“Beware - we are disgusted with the company. We have just had to pay a £25 "admin fee" because the no claims discount we have turns out to be 7 years not 8 years as believed. The amendment makes absolutely no difference to the terms or cost of the policy - but they refuse to use any discretion whatsoever. We would cancel the policy if we could - but it would cost more to do so. It's clear from other reviews that this £25 will be charged irrespective of the nature or relevance of the change - and whether it makes the slightest difference to the policy or not. We certainly will not recommend them or renew with them.”

Helpful Report

“Disgusted. We had to contact them because the no claims discount we hold turns out to be 7 years not 8 as we believed. They have therefore charged us a £25 admin fee to amend this despite the fact that it makes absolutely no difference to the cost or terms of the policy whatsoever. There is no discretion and we are stuck because despite now wanting to cancel the policy because we are so disgusted - it would cost more than the £25 to do so. We will NOT be renewing with them. The £25 charge is a money making exercise and has nothing to do with an Admin fee. Beware.”

Helpful Report

“When I was hit in the rear by a third party. My car was written off. The third party insurer dealt with it all. However when taking to go girl they gave me no option to keep my insurance on hold they just said I have to cancel it as I I had no car. Plus not knowing how long it would take to get a new car i lost my policy and the 5 months of my first year no claims build up. So I had to start again plus a massive deposit due to only driving since the previous September.”

Helpful Report

(Car Insurance) -

“By far the worst insurance company i have ever dealt with. Customer service was a cross between a Little Britain sketch and The only way is Essex. Every time I questioned something i was given "computer says no so i can do nothing". My policy, following an argument with them, was cancelled 4 times in a row ( for no legitimet reason ) I've recieved over 20 text messages and 35 emails demanding policy amendments, money, and that i contact them immediately or again my policy will be cancelled. When calling to change my policy so that my named driver was now a full time driver they quoted me £580. A reaonsable price, if for a year however this was to insure him for 2 months ( remaning time on the policy ) and according to thier computer this was the only option available, a years cover. A request to speak to a manager ended with the "team leader" saying "If you don't like the quote, find a new insurer" and that's what led to the original random cancellation of my policy. To then remove the learner driver they wanted £220, again a completely unjustifiable and unlogical amount given the chance of anything happening was reduced greatly. If i did neither withing 4 days again policy was threatened to be cancelled. Another phone call yesterday to request the change of my payment again ended in the same scenario. I wanted to change the date by three days due to being paid late and the threats of cancelling the policy immediately began. Other insurers have done this for me before many times without hassle. Avoid this company at all costs! Constant hassle, threats, demands for money, laughable customer service and generally useless money taking thieves. I cannot stress enough, do not give this compnmay your business. Joe.”

Helpful Report

“I too wish i could give a lower rating. Staff are downright rude, they are inflexible and difficult to deal with. I decided to forfeit £45 rather than pay them £25 to amend my policy with something that was disclosed from the outset. Its odd that they don't disclose the £45 fee if you cancel within the 14 day cooling off period until after they have your money. Lesson learnt. Pay a little more for better customer service. Stay away from this company.”

Helpful Report

“Apparently i contacted my bank telling them not to submit my direct debit payment. Contacted the bank and was told that the payment was never requested in the first place, they suggested getting them to resubmit the pyment and trying it again.. Told Go girl what my bank had said and they stated we do no do resubmissions, we will only accept payment over the phone. Then i was warned that because the payment had 'failed' i was being charged £20. So i had to pay for a payment that had never even been requested i will not be going with go girl insurance next time round! can't wait to renew”

Helpful Report

“Customer service is poor, this insurance company is a joke. Pay the extra to go else where and get the service you deserve.”

Helpful Report

“They are not a good company takes the money when had a crash took seven weeks for them to take away the car but still not found anything out yet so don't insure way them pay couple pound extra to some other company”

Helpful Report

“What a load of rubbish! I used this company when I first passed my driving test (2013) and they were great throughout. It wasn't until the end when I said I would not be renewing as I have found insurance cheaper elsewhere - they were rude and were not bothered in the slightest that they lost a customer. I then went to Diamond and they have been okay but only quoted me £20 less when it came to renewing so have gone back to Go Girl as this was the cheapest on a comparison site. Really wary to do it but while trying to save for a house, need to try to save monies elsewhere! I have been insured for 2 days with them and I am not happy in the slightest!! I had someone reverse into my car last year and I never went through any insurance company and did this privately to get fixed. Since I had told them that, they have now lumped me with £130 on top of the insurance which apparently includes a £25 admin fee to change my details?! I have emailed them to complain but they just don't seem bothered. I was with them when this "accident" happened and have told them to check their records as I did not claim. Really unimpressed and have told them that once this year is over, I'm done! Would rather pay slightly more to go with a company who are decent and treat people with respect and not like the mud on the bottom of their shoes!”

Helpful Report

“STAY AWAY WHAT AN ABSOLUTE RIP OFF .SENDING EMAIL UPON EMAIL AND GETTING NO REPLY. THEY TAKE YOUR MONEY AND RUN.”

Helpful Report

“STAY AWAY. There's a reason we feel wary of going with insurers that aren't big names. This company is a scam, they will withhold or take your money for the most spurious reasons. Here's my experience: I had a policy out with you with my previous car that I acquired through my mum's company car allowance via her job. It was a 6 month lease and to insure it cost me over £800, which I paid for upfront when I took out the policy. I phoned last week when I received my new car (the 6 months was up), and was initially told it would cost an extra £500+ to change the car on the policy. This, as over half of what I had already paid for 12 months, was unacceptable to me and I was told that after a discussion with the underwriters someone would get back to me before 10:30 am the next day. I received no phone call and so had to chase things up myself, it was then that I was told that in fact the car was uninsurable. The reason for which was given as the lease on the car only being for 6 months. As you can imagine I found this pretty ridiculous because the last car on my policy was also a 6 month lease. When I said this I was told that that shouldn't have been allowed to happen. So, someone somewhere made a mistake when I initially took out the policy and several have been made since. I was told as the car was uninsurable I would need to cancel my policy- an inconvenience, but okay. I asked when I could expect to receive the half of the £800+ that I paid when I took out the insurance (as it was a 12 month policy and I had only had my car for 6 months) where I was informed I could only expect to receive £200 back. This I found a disgrace but I was on a train at the time so said not to take any action for now as I would need to speak to someone else the next day. When I phoned back, I spoke to first a member of inbound staff who repeated the same thing to me, and then a manager who was similarly unhelpful. I think it is outrageous that they feel it is acceptable to take £200+ of my money for no justifiable reason whatsoever. I understand I cancelled my policy early but that had never been my intention, it was THEM who told me they would not insure my new car- for the reason that it was a 6 month lease. Which had been the case with my previous car... laughable! I feel this is discriminatory against people paying annually in full, and encourages people to pay unnecessary interest for fear of ludicrous withholding of money already paid upfront in the event that they need to cancel. I am a student and do not have money to spare- as I am sure no one does. If you want what you pay for and don't want to give your money away- pick a different insurer!”

Helpful Report

Go Girl Insurance is rated 4.4 based on 4,713 reviews