Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.41

4.4 Rating 4,298 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE!!!!!!!!!!!!!!!!!! STAY AWAY FROM THIS COMPANY!!! ABSOLUTE SCAMMING THIEVS!!!!! ANY MOMENT THEY CAN RIP MONEY OUT OF YOU THESE PEOPLE WILL!!!! RUDE RUDE RUDE CUSTOMER SERVICE. DISGUSTED.”

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“This is the worst insurance company I had never seen in my life. They act nice before you accept the deal. But once you accept the insurance they will charge you however they want nd they will suck your all money. Its a big fraud to keep our deposits. Dont trust this company.”

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Hi Sha, We are sorry to see this review and would like to investigate your comments further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk. Kind regards.

“JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS COMPANY!! Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back, fully comp, courtesy car, I made sure I had the lot. Unfortunately I got into an accident a little over 3 months later (March 2015), when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, but seeing as my direct debits were coming out fine I thought all was well...however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even though I had added courtesy car as an extra and I had been paying the extra £25 a month for it!!! They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work EVEN THOUGH 3 MONTHS PRIOR I HAD CHANGED ALLLL OF THAT. Go Girl literally dropped me and my case without an apology what so ever! The guy who was apparently the manager even laughed at me on the phone when I cried after he told me "you're all alone on this one love". I then had to carry on paying the insurance policy until it ended 5 months later though the vehicle was sat somewhere in bits! I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy and acupuncture. I was put into such an emotional turmoil by the situation, luckily through advice from someone in passing 2 weeks after the accident I contacted a company called Accident Exchange, who were professionals (unlike these thieving *insert whatever word/s comes into your mind*)they took my case on. The case lasted 2 years of back and fourth, with Go Girl refusing to intervene or show any support or communication and a total of £78000 in hire cars! Oh I loved driving brand spanking new Mercs, BMWs, Audis, Golfs and Fords. But the stress of having car change overs every 3 months and paranoia of damaging a vehicle that doesn't belong to you definitely heavily outweighed the joys of driving around in fancy cars! All these were charged to the third party. A split second choice of choosing Go Girl on confused.com caused me and my family so much difficulty and stress. Everyday I wished I had gone for a proper company. Unfortunately like every other incompetent and dodgy insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed and again I was laughed at. Be very weary if you go with this company, do all your homework! Bite the bullet, pay the extra and go with a known legitimate company.”

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Hi Annabelle, We are very sorry to this review. We have managed to locate your policy and will arrange for someone to contact you. Kind Regards.

“Absolutely rediculous, the customer service is shocking and they are very unhelpful. This company have said to phone me back almost 5 times now but never do and probably because they know they are mistaken! Just argue and give cheeky comments constantly. They don't deserve customers.”

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“This company is verging on providing fraudulent services - no other company charges £45 to cancel a policy within the cooling off period or £100 per amendment/minimal policy change. When we spoke with them the call centre person kept cutting across me and was incredibly rude. DO NOT USE THIS COMPANY to insure anything. There are many great insurance companies out there, offering similar or better services that won't treat you like an idiot. I'd be prepared anytime to pay more rather than give my hard earned cash to this type of charlitan organisation.”

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“By far the worst insurance company i have ever dealt with. Customer service was a cross between a Little Britain sketch and The only way is Essex. Every time I questioned something i was given "computer says no so i can do nothing". My policy, following an argument with them, was cancelled 4 times in a row ( for no legitimet reason ) I've recieved over 20 text messages and 35 emails demanding policy amendments, money, and that i contact them immediately or again my policy will be cancelled. When calling to change my policy so that my named driver was now a full time driver they quoted me £580. A reaonsable price, if for a year however this was to insure him for 2 months ( remaning time on the policy ) and according to thier computer this was the only option available, a years cover. A request to speak to a manager ended with the "team leader" saying "If you don't like the quote, find a new insurer" and that's what led to the original random cancellation of my policy. To then remove the learner driver they wanted £220, again a completely unjustifiable and unlogical amount given the chance of anything happening was reduced greatly. If i did neither withing 4 days again policy was threatened to be cancelled. Another phone call yesterday to request the change of my payment again ended in the same scenario. I wanted to change the date by three days due to being paid late and the threats of cancelling the policy immediately began. Other insurers have done this for me before many times without hassle. Avoid this company at all costs! Constant hassle, threats, demands for money, laughable customer service and generally useless money taking thieves. I cannot stress enough, do not give this compnmay your business. Joe.”

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“Great work and excellent service”

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“It's made me happy for the good value”

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“Good customer service, affordable price and user friendly website”

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“Never answer customer service Emails I was outside the country an issue occurred with payment Telephone numbers wouldn't answer My son called and they said they needed an email I emailed twice no answer No chat bot on line They cancelled my car policy Unbelievable if i could have had contact the matter would have been solved immediately Very grumpy speaking to my son Very poor service Will not recommend them to their very poor communication Never answered”

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Hi There, We are sorry to see this review and would like to investigate. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.

“Missed a direct debit as forgot it was coming out and with a pandemic was preoccupied went to pay 3 days later by debit card and they charged £20 late payment fee which is half again of monthly premium. Going to cancel as not being ripped off, how do they justify £20???”

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Hi There, Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Kind regards.

“This is worst insurance company I’m not using your insurance still you charge me no deposit money return better to choose some other”

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Hi There, Sorry to hear this. Please can you send your previous policy number or registration to gogirlfeedback@sabre.co.uk in order for us to investigate. Kind regards.

“£596.01 x 10 for a first driver. HAHAHAHA never go bye bye”

Helpful Report

Hi There, Sorry to hear we've not been competitive for you on this occasion. If you need any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Many thanks.

“We purchased a Go Girl car insurance recently. A month later we received an email stating that the policy needed amendments. After telephoning I was told by the unprofessional sounding young woman that she needed to review my previous calls. A week later none of my emails had been answered. I then received notification that as the queries hadn't been resolved the policy would expire that day. I telephoned and was told there was an incorrect license date and a further £478 was required. I found an alternative policy and asked Go Girl for a full refund and confirmation of this. I do not recommend GO Girl, their call handlers appear very unprofessional and inexperienced, and there is zero customer service. Unfortunately there isn't an option to submit a zero score.”

Helpful Report

Hello, sorry to see this review. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with you policy number or vehicle registration then we will look into this. Many thanks.

“Absolutely awful experience with Go Girl. After receiving an email saying they had found the policy I had purchased needed to be amended, I telephoned (this can take days to reach a human). The very unprofessional sounding young woman said they needed to review previous calls and would call me back. A week later and they hadn't, nor had they replied to several emails either. I still had no idea what the apparent problem was or if the policy was valid. Then I received an email stating the policy would expire the same day as the query hadn't been resolved! A further phone call and I was told there was an incorrect driving license date and they required a further £478. I asked for a full refund and written confirmation. I found a more competitive policy. Needless to say I have not received any notification of my refund from Gogirl as yet. Completely inefficient customer services. I found Go Girl consistently unprofessional, inefficient and disrespectful of their customers. I do not recommend them, and strongly advise potential customers to look elsewhere. Unfortunately there isn't an option to submit a zero score.”

Helpful Report

We are sorry to see this review and would like to look in to your comments. In order for us to investigate this further please can you send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk?

“Dreadful Company. Lack of communication. Refused to confirm their cancellation policy. Tried to charge an additional £50.30 because confused.com auto-filled the No Claims Discount as 9 years when I was searching for quotes via their website, but there had been a claim during the year and I didn't realise that even with 'protected' no claims, you lose a year's NCD. Was told the difference between 8 years and 9 years NCD was £50.30. Whilst I was waiting for a response to my enquiry regarding their cancellation policy they cancelled the policy themselves, with no mention of refunding the premiums! Steer clear is my best advice.”

Helpful Report

Sorry to see this review. Please could you email your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can locate the policy and investigate this further? Many thanks.

“Started well good price for original insurance however my granddaughter passed her test when I informed gogirl the increase in premium was huge when I told them that I would not allow my granddaughter to use my car as she has her own now they still want me to pay more money even though the insurance ends in a week.”

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Thank you for your feedback, we would like to look into this for you. Please could you drop us an email with the policy number or vehicle registration to gogirlfeedback@sabre.co.uk

“I would put zero stars if I could. This company is shocking. My direct debit failed, to which I called to pay over the phone on the same day the payment was due, only to be told no you cannot pay over the phone because your payment is pending and we may receive two payments, again I wasn't bothered about this I just wanted to make a payment. Today my insurance has been cancelled dispite many emails (which you don't respond to) and phone calls. Go girl I think the first thing you should do is sack all your customer service operators and THE SO CALL MANAGER, go back to uni and learn some basic customer service skills because at the moment your hiring a bunch of morons, Good Day.... Ps I hope you go bust”

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Sorry that you have had a problem with the payment and service. Please can you email me at gogirlfeedback@sabre.co.uk with your policy details and we will look into this for you. Thank you, Go Girl team.

“Absolutely discusting company avoid at all costs, insured with a provisional driver as named driver, once passed test premium went up by 700£ they took 90£ to change policy then emailed saying direct debit had been returned and would be no insurance after 7 days to get cover elsewhere which we did happily at 1 third of the price then 3 days later they took the direct debit out of the account anyway, admitting fault and their mistake but refused to pay anything back .... Never dealt with such an unprofessional customer service in my life, and they also take hours to answer any phone calls avoid at all costs the pie chart says it all really, I am currently going to the ombudsman with regards to my problem I suggest you don't take out insurance to save your self the same bother,”

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“AVOID no matter how impressive the premium might be. I insured my stepdaughter's new car on provisional licence with parents as named drivers at the best rate from comparison site for £369. 12 hours later I rang them to bring toward the start date by 2 days. Result - ignoring lengthy holds on telephone - a £25 change fee (OK) plus a £145 increase in premium!!! Staff off-hand and bordering rude. Taking the £45 charge to cancel a policy which has not even begun suddenly seems like a bargain. The stats in this review pie chart do not lie. AVOID.”

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Go Girl Insurance is rated 4.4 based on 4,298 reviews