Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,713 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,713 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I insured my daughters car with these people almost 12 months ago, although they are GoGirl the insurer behind them is Sabre. Having been an Insurance Broker for 30 years I was reasonably happy with the insurer - The people at GoGirl, absolutely useless, appalling customer service, to the point that some of the people that I have had the misfortune of dealing with are clearly not that intelligent, and quite rude. Forget asking questions by email, one sentence answers that don't answer the question in any case. Moving my daughter to a proper insurer. Overall - Wouldn't bother.”

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“Worst insurance company I have ever been with they have now cancelled my insurance and are trying to charge me for the rest of the year which I will not be paying. Every single advisor I have ever spoken to has been very rude and spoken down to me , the only reason I went with this company was because they were so much cheaper than others but I have ended up paying more in late payment fees because they don't take the money out on the date they arranged. Now paying more a month with a different company but don't have to deal with the constant emails and phone calls and rude staff in this company so it's well worth the extra money! 0 stars from me !”

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“Do NOT use them canceled my Insurance and charged me for the remaining year £1702.25.”

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“The warning signs were there from the beginning with this company. Just for informing them of an accident and not claiming is reason for them not to give any refund if the policy is cancelled. Email correspondence with this company is a joke as they don't read the content. The options on the automated system they use cut you off. I have never had an issue with an insurance company before it is no wonder they are so cheap feels like they do nothing for your money except trying to catch you out. I guess a lot of people will just give up trying to reclaim money from this company as they make everything so difficult. Do you really want to deal with a company that treats you like this!”

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“Worst customer service i have ever been provided with. After having a licence 2 year i received my cheapest quote for my second year with go girl. Everything was straight forward and the policy was taken out over the internet from a comparison site. Unfortunately, 9 months into the policy my car was written off by a third party driver. The police were called to the scene and an incident report number was provided. I phoned GO GIRL and gave them everything they asked for (more than once or even twice). Everything seemed to be rolling quite quickly then i heard nothing. I phoned them to chase them up 6 weeks after the accident. They said they had still not received the police report and because they had valued by car lower than my excess I would not receive the value of my car. They told me that actually despite the fact the third party had admitted liability at the scene that it would be up to me to pay the excess and any other costs occurred through storage and removal of my car. After arguing this matter and taking things into my own hands (through contact with the police, Citizens Advice and the third party the insurance company changed their tune and said they wouldn't finalise anything but it could be up to another 6 weeks before anything happens. It is now 2 months since my accident and I am still waiting to see any money for my car. Infact I have since forked out to buy a new car and pay the £25 admin fee to insure it as it was cheaper to pay the fee than cancel my policy. I couldn't even begin to describe the anger, tears and frustration this insurance company have caused me.”

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“Wish I could give zero stars. I found these on a price comparison website and really regretting handing over my deposit. My first clue should have been when I called about the policy and they said they don't discuss new policies over the phone. I went ahead anyway and paid my deposit. I have come to find out that my start date was pushed over wrongly (3 days out) by the price comparison website. I called them and they wanted a £25 admin fee and a £6 premium increase to start the cover 3 days early. I was told by one person that it could be spread over the 12 months and told by another it had to be paid upfront since the policy hadn't started. I asked them about cancelling and they said it would be a £45 cancellation fee. Hang on a sec, didn't they tell me the policy hadn't started yet. I argued this with them and they didn't see my point. Apparently, since the documents had been issued the policy was live - 3 DAYS EARLIER THAN WHAT IT SAYS ON THE DOCUMENTS. This company has really awful customer service. They talk down to you and are downright rude - perhaps why they sell policies online only! Also, make sure if the policy holder needs someone to call on their behalf that they jump through hoops to get that person authorised. They will only accept email from the email address on the account - a but dumb. They also require copies of your photocard - front and back, paper counterpart and NCB. The NCB I can understand. Not sure why the others. This is just a cowboy - or cowgirl, if you will - company. Avoid these at all costs. I wish I never paid them any money. Truly awful in every sense of the word. If one person does not buy because of this review, then it would have been worth it. Wish I had seen a review before hand.”

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“Unfortunately you need to give at least one star to review. I would say that Go Girl deserve less than this!! There customer care is the shoddiest I've ever had the misfortune to come into contact with. They only seem interested in trying to catch you out and charge extortionate fees for amendments. We had our daughter on our policy as a learner, when she passed they wanted an extra £500 for 2 MONTHS cover, when we as a result tried to remove her we were told that would be a £25 admin charge with no reduction in the premium... I'd urge anyone who gets a quote from them to take note... Also worth noting they get a 1 STAR rating from DEFAQTO too http://www.defaqto.com/star-ratings/”

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“Cancelled my policy because I didn't provide an evidence or some made up document from my previous insurance company (Admiral) when I contacted Admiral they had no idea what gogirl were asking for but still wrote an email confirming I was in fact insured with them, not enough policy cancelled by an email no warning. DO NOT INSURE WITH THEM WASTED OVER 300 POUNDS!!!!!!!!!!!”

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(Car Insurance) -

Go Girl Insurance is rated 4.4 based on 4,713 reviews