Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

“never in my life have I ever spoken to such rude members of staff. I've had to ring up 4 times all 4 times such horrible people answered. One occasion I just wanted to know if my direct debit went through as it didn't come out on date agreed, i didn't mind just want to make sure and even then the bloke seemed annoyed he actually had to do some work.”

Helpful Report

Please can you email your details gogirlfeedback@sabre.co.uk so we can look into this for you.

“Awful Company. Non existent customer service. Attitude of staff was appaling. They seem to forget who paid their wages. The customer. Who is always wrong in their book.”

Helpful Report

Thank you for your feedback and sorry to hear that you have had a problem. If you would like to drop us an email with your details to gogirlfeedback@sabre.co.uk then I would be happy to look into this for you.

“Customer service rude and was clueless, 107 difference joining with 1 day difference. Worth paying cancel fee just to save in rejoining, scam.”

Helpful Report

Thanks for your review and sorry to hear that you have not had a good experience. If there is anything we can do to assist please email us your details to gogirlfeedback@sabre.co.uk and we will be happy to look into this for you.

“Have sent 3 emails and proof of policy pdf to explain that we have not had a renewal request. They cannot cope with an email that does not appear on the policy. Spoke to a totally spaced out non commital female on the phone. Their loss of £650 ! Cannot recommend as it begs the question what happens if one was involved in making a claim ?”

Helpful Report

Sorry to hear your unhappy with the service, If you would like me to look into this for you please email details to gogirlfeedback@sabre.co.uk

“The advisers talk down to customers an have a very rude manner. I was spoken to by a few different girls like I was a young foolish idiot. Their lackadaisical tone is really not a good representation of their company. Definitely the worst customer service I've ever encountered. Avoid at all costs”

Helpful Report

Sorry to hear this, we would like to investigate so please can you send your details to gogirlfeedback@sabre.co.uk

“THE WORST customer service experience I've EVER HAD. You've been warned.”

Helpful Report

Sorry to hear that you have not had a good experience. If you would like to email us your details to gogirlfeedback@sabre.co.uk then we would be happy to look into this for you.

“Rude customer service when ever you ring the company. One reply from an adviser was 'yeah whatever'. One person will say one thing and another will say the opposite. I will never go with this insurance company again.”

Helpful Report

“Just took the cover as reasonably priced, however already too complicated. Contradictory emails asking for all kinds of information including Driving Licence "check codes" from DVLA plus copies of licence, plus all the names of the drivers on the policy despite already having provided them. Plus post codes. This is not a good start and I fear trouble ahead”

Helpful Report

Sorry to hear that this has not gone smoothly, if you would like to email your details to gogirlfeedback@sabre.co.uk then we will look into this for you.

“This review is in regards to my partners insurance but as i pay the insurance i feel i have the right to leave this review Went with go girl as offerd cheap and affordable insurance Now a year on they send your renewal pack to your email address 4 days prior to your insurance expiring date ! The letter went along the line of Total including ins tax £400 odds We will collect payments in the same method by montly direct debt Wasnt until i questioned my partner on the montly payment she said it dosent tell you ! Im sure the fca would have a field day with this Ie not in clear plain english We had to email use to find out montly payment which equates to nearly £500 odds a year paying up Serouise case of mis selling qutoing customers yearly figures telling them you will collect monthly payments but not tell us the ammont”

Helpful Report

Our auto renewals process is to email approx. 32 days ahead of renewal date with the renewal notice and credit agreement and then send a second email 3/4 days before renewal date, it appears your partner did not receive the first email. Please could you contact gogirlfeedback@sabre.co.uk with your details so we can investigate this further?

“My dad a named driver had a non fault accident in my car, the third party admitted liability and paid out and Go Girl still took away all my no claims - when I queried this I was told that this was for an £18 towing fee but the car was never towed - my dad drove it home ! Later was told that this was a fee for an estimate for repair and my no claims was reinstated but only took cost down from £1156 to £949 - 18% for 3 years no claims does not seem right - went online and got insurance for £200 less with another leading company. GoGirl not really interested in losing my business - Their loss !”

Helpful Report

“If there was an option to give them no stars, then I would have chosen this. I took out my first insurance policy with them, only to find after a year, that apparently I still had zero years no claims. They then went on to charge me a significant amount extra for their error, and then charged me once again to cancel my policy, even though I only took it out the day previous. After the policy was cancelled they then proceeded to email me a copy of my one years no claims! Avoid this insurance company at all costs!”

Helpful Report

If you would like us to look into this for you, please email gogirlfeedback@sabre.co.uk with your details.

“I have just changed insurance for me and my learner son, I made a genuine mistake, one number was pressed instead of another on no claims, I admit this was my mistake but I have been charged £107. 53 for admin so they can change it. Unbelievable. I know who I won't be re insuring with next time. In my opinion this is very much taking the p**”

Helpful Report

Our administration charge for changes to your policy is £25 which is stated in the terms and conditions, if you would like us to look into this for you, please email your details to gogirlfeedback@sabre.co.uk

“Not impressed by this company. We made an error with d.o.b whilst completing online form. We tried to cancel almost immediately and managed to cancel after a few hours, much less than the 14 days mentioned in the T & C's. Despite the very short time the policy "had come into effect" we were still charged the £45 cancellation fee which I think is unfair due to the time factor involved. Have emailed but response was basic. Will not be recommending Go Girl to anyone. Beware when completing online insurance forms!”

Helpful Report

“Re: the review stream below under my name - you will be interested to learn that I have had a letter from Go Girl. The content is as below. I will leave you to decide what you make of this organisation's admissions, and whether you wish to risk the same disrespectful and illegal treatment. I have had to point out that regardless of whether an e-mail was sent or not, it doesn’t detract from this organisation changing a direct debit instruction without my knowledge or consent. I have had to point out the legal consequences of this. An increase in the premium of £70 per annum without explanation or consent is not the sign of an organisation that adheres to the law or any principal of integrity. The concept that somehow a ‘gesture of goodwill’ is now appropriate after an admittance of liability on their behalf, illustrates a lack of any idea as to how serious this Company’s actions have been. ‘Goodwill’ doesn’t come into it. Complying with the law does. If anyone else has had the same issue ( i.e. an unauthorised and unexplained increase in premium followed by an uncommunicated & unauthorised change in direct debit ) then it would help me if I could understand if the assertion that this was a ‘one off error’ is indeed true. The content of the letter from Go Girl is as below, and follows on from a letter that denied that the Company had done anything wrong and blamed me for its behaviour: It says: “Thank you for your letter dated 9th march 2016 and I note your comments. I would like to confirm that at first instance it was believed that an e-mail was sent to you confirming what the new direct debit instalments would be. However upon further investigation into this matter it appears that there has been an administrative error and the e-mail confirmation was never sent. I can advise that this was a one off error and Go Girl ensures that emails are sent to a policyholder to confirm what new direct debit instalments would be, in the event they have to change. I would like to offer my sincere apologies for this error and can advise that Go Girl will waive the additional £7.69 that has been added to each instalment, thus meaning that your instalments will return to the original amount that was agreed at inception. I can also agree to refund the additional £7.72 that has been paid on the February instalment and finally, as a gesture of goodwill, Go Girl are willing to offer £50 compensation as a result of any inconvenience that this may have caused you. Again I apologise for the way in which this policy has been handled, however I can assure that this was a one off occurrence and measures have been taken to ensure that this does not happen again. Please confirm in writing if you are willing to accept my offer and I will then arrange for the amendments to be made and the sum of £57.72 to be credited to your account.” I have sent a reply, which had to be sent again because Customer Services couldn’t accept a Word Document! I have not any acknowledgement or response. I have asked for answers to many questions which have yet to be answered and turned down the ‘gesture of goodwill’ as inadequate bearing in mind the Company appears to have knowingly broken the law ( breach of contract and breach of the consumer credit act ) and could be cited for fraud. The changing of a direct debit instruction is a known deliberate act by someone within the Company, knowing that there is no permission or agreement from the payee. If you decide to take insurance out with this Company do watch out for what appears to be an organisation that apparently has no regard for the law nor has any integrity, let alone any efficiency in managing its own administration. As this organisation is another subsidiary of Sabre Insurance, I would think hard about taking any insurance product from a business owned by this Group.”

Helpful Report

“The Worst Car Insurance company EVER. Their customer service is worse than no service at all. I have purchased the insurance, and after paying the first installment, I was requested to provide a bunch of documents which half of them I did not have as we had currently moved, so the proof of address could not be provided yet, plus the V5 form has not come in the post for a month, etc No matter what I emailed them, each time I have received an email from a different staff member saying that they will cancel the policy if I do not provide the documents, ignoring the fact that I did not have them at hand. After nearly a month of emailing, I have finally received all the documents I needed, except from my proof of address (after moving the house, all the bills were sorted by my daughter and therefore were only under her name). They then suggested me downloading bank statement and sending them over a pdf copy of it. It has been done and accepted. Today, days after sending over the bank statement I have received an email saying my policy been cancelled. Just like that. No explanation, no reason, just a suggestion to get a new policy before driving my car from tomorrow! Never ever have I experienced such a service, such lack of the communication between the team, ignorance and stupidity. AVOID THIS COMPANY AT ANY COST OR THEY WILL FIND THE WAY TO MAKE YOU GO MAD!”

Helpful Report

Hello. Sorry so see your review. Please can you email me at gogirlfeedback.co.uk with your policy details and we will look into this for you. Thank you

“We purchased insurance for our daughters car online with Go-Girl, we filled out everything on 13/03 in the evening, and payed by card (£109.72). At 10.12pm we received an e.mail stating that they needed copies of drivers licences and proof of my husbands NCD. When we went to do this on the evening of 14/03 at around 6.30, we realised because my husband now deives a Motorbility car that his NCD was no longer valid, so we couldn.t proceed with the insurance with Go-Girl. We sent an e.mail cancelling the insurance with a request for the return of our money. This was sent at 19.57 less than 24 hours after the request for "more information". Today I was horrified!!! to find that the money has been returned to our a/c less £44.98 cancellation fee!! I rang and was told that is the standard charge for cancelling!! I feel some of these online companies are nothing short than scandalous in how they behave!!”

Helpful Report

Hello. Please can you email me at gogirlfeedback.co.uk and we will look into this for you. Thank you

“My daughter is insured with this shocking company. At only 20 years old she was involved in a multi vehicle RTA on the motorway and their support (or lack of) has been absolutely disgusting. She has been misinformed constantly and even though she had a letter from the police stating the other driver was at fault was told this didn't state she wasn't and therefore they wouldn't help her. She has been told on several occasions one of the vehicles was claiming against her which is completely untrue and that she will lose her no claims. Following such a distressing experience (her first accident in 3 1/2 years) I would have hoped a little compassion would have been in order, however GoGirl have caused her such stress she is struggling to recover from her ordeal which required surgery. The matter is now with a solicitor. I can't stress strongly enough how disappointed I am and would urge anyone considering using this company to stay well away from them. They will take your money but if you need any assistance they will run a mile. The police have even told her they have experience with this company and have always found them below the standard of other insurance companies and suggested when her policy expires not to use them again. Sadly she is stuck with them until November. Shame on you GoGirl.”

Helpful Report

Hello. I'm sorry to see your review regarding our claims handling. Please can you email me at gogirlfeedback.co.uk with your policy details and we will look into this for you. Thank you

“If one tracks the extraordinary failings of this Company via these reviews, one can only warn people of the hazards of having anything to do with it. Having made the complaints I have, the Company offered via these reviews to call me, as you can see; of course they didn't. They wrote me a letter effectively blaming me for all the failings. Their assertion that they only send 7-day warnings of policy cancellation if they can't get hold of a customer is a joke. There is no attempt to contact customers at all. They send these cancellation e-mails so that customers have to do all the work, waiting for ever to talk to the 5 customer services people they employ in Romford. I had four 7-day cancellation warnings over a 6 week period. All the e-mails were because they wanted more documentation or different documentation in a different format. Not once did they contact me to advise what the requirements were; simply sent cancellation notices. In the letter I received absolutely nothing was said about their varying of the consumer credit agreement without my consent, and the lack of any explanation as to why that was deemed necessary. I have sent a reply by e-mail and hard copy asking for at least an acknowledgement in advance of an explanation as to why this has been done. The insurance has been increased by c.£70 p.a. without explanation and the first increased direct debit payment has been taken without my consent or knowledge. This is of course illegal and in the hands of my legal advisers. Beware of what appears to be a thoroughly questionable organisation, which appears to flout the law or at best is completely incompetent to the point of negligence.”

Helpful Report

“Do not use this company!!!! Unprofessional and money grabbing company. I had read reviews and hoped it wouldnt happen to me....about their admin fees...Took an insurance policy out online. Sent in my NCD to be told they can't use it on this policy as it was still live and being used. Fine, no problem got them to requote me to find its another few hundred to cover me and the price included an admin fee, to adjust my documents. I said I wasn't happy to pay the admin fee as I have worked previously for insurance companies and I know that admin fee is just a profit making fee which they apply to see if they can get away with it. It might state in their t&c but they are well within their rights to remove it should a customer complain. Which I did. I initially spoke to someone who clearly was just out of school who then passed me onto one of his managers when I complained. She continued to quote the terms and conditions and clearly was not interested in keeping customers happy. She was clearly more interested in taking every opportunity to grab my money!!!! I was then told I was 2 days out of my cooling off period so would lose my deposit aswell!!! They are extremely unprofessional and I highly recommend paying a higher premium elsewhere for better service. I have since cancelled my policy and will write this non every feedback page possible. I am totally disgusted at the way they treat a brand new customer.”

Helpful Report

“I had hoped that all the really negative reviews was just down to bad luck - having now had to contact GoGirl it would seem any experience with GoGirl has a high probability of being negative. They charged £75 extra once the policy was taken out - due to their website data collection being (deliberately?) ambiguous - put 3 years that a driving licence had been held...but they wanted how long a FULL licence had been held which was 30 months. £25 of the £75 charge was an "admin charge" - adding insult to injury!Even in the 14 days "cooling off" period the cost to cancel the cover works out at £45 + £10 (paid on card) + days on cover...worked out to nearly £60 to cancel against £75 to stay covered. Reluctantly have stayed on cover with them - all I was asking was that as a "good will gesture" (and they could certainly use some) they didn't charge the £25 admin fee. I thought this was a reasonable compromise (GoGirl will have to Google this word...) I was told an underwriter from Sabre would call me to discuss my concerns as I wanted to speak to a manager - they didn't bother to and left a "Customer Service" agent to do their dirty work. Shame on you Sabre and Go Girl.”

Helpful Report

Hi Nigel. Please can you email me at gogirlfeedback@sabre.co.uk with your policy details and I will ask someone to look into this for you and get in contact. Thank you, Go Girl.

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Go Girl Insurance Reviews