Apparently i contacted my bank telling them not to submit my direct debit payment. Contacted the bank and was told that the payment was never requested in the first place, they suggested getting them to resubmit the pyment and trying it again.. Told Go girl what my bank had said and they stated we do no do resubmissions, we will only accept payment over the phone. Then i was warned that because the payment had 'failed' i was being charged £20. So i had to pay for a payment that had never even been requested i will not be going with go girl insurance next time round! can't wait to renew