“I had a policy for my Audi TT, I called to update my address and was given a quote for £9200 on a car worth only ~£2,000. Are they really expecting me to write it off completely every 2-3 months?? When I told them I can't pay the additional amount, they cancelled my policy and charged me a fee. This company is an absolute joke. I'd stay clear if I were you.”
“I am writing this to warn anyone considering using Go Girl or Sabre Insurance. Their complete failure to properly fight a clear-cut, non-fault claim has cost me hundreds of pounds and stopped my daughter from being able to learn to drive.
While driving out of a Lidl car park, another driver pulled out of a junction without looking. I stopped my car and blew my horn, but he still drove directly into me. The other driver was with Haven Insurance, and I uploaded every single piece of information, including clear photos of the damage, to Go Girl.
Instead of actually doing their jobs and chasing Haven Insurance to pay for the damage, Sabre quietly outsourced my claim to Enterprise. Enterprise immediately binned the case because they claimed the info passed to them was "low quality"—despite my claim report proving that every single detail and photo was right there.
Because Enterprise dropped it, Sabre simply closed the claim as a "£0 non-fault" and washed their hands of it. They never bothered to tell me. I had to do all the chasing around myself just to find out what happened.
By taking the lazy way out and failing to actually recover costs from the guilty driver's insurance, they have left a permanent accident marker on my record. My renewal skyrocketed by £500, forcing me to take my daughter off the policy. Even when shopping around, a clean record quote of £700 shot up to £950 the second I had to declare this incident.
I am now paying more for insurance, and my daughter can no longer take driving lessons, all because someone drove into me and my own insurers couldn’t be arsed to do the administrative legwork to hold the other driver accountable. Appalling communication, nonexistent service, and zero support for their customers.”
“I strongly advise everyone to think twice before insuring their car with this company.
My experience has been extremely disappointing. I paid £8,500 for one year of insurance, and when my car was stolen and I tried to make a claim, it was refused with what I believe were unreasonable justifications.
Communication has been inconsistent and unhelpful, and I have found the entire process very stressful and frustrating.
As a result, I am now taking this matter further and pursuing legal action to recover my losses, including the value of my stolen vehicle and the distress caused.
Please be cautious and carefully consider your options before choosing this insurer.”
Hi Maedeh. We are sorry to see this review and your comments with regard how your Claim has been dealt with. If you require us to look into this matter further for you, please email us at feedback@sabre.co.uk ensuring to include your Policy/Claim Reference so we can investigate further. Kind Regards.
“This is the worst insurance company I have ever dealt with.
They took £8,500 for one year from my ex-wife, and in the end, they refused to pay her any compensation using excuses — even though her car was worth £42,000.
They kept her case open for 7 months, claiming the police report was not ready, just so they could make sure they received the full yearly premium.
I strongly recommend that you do NOT sign any contract with this company.
She is now preparing to take them to court and file a legal claim against this terrible insurance company.”
Hi Mo,
We are sorry to see this review in relation to the Claim on your policy. If you require further assistance regarding this, please email us at feedback@sabre.co.uk, ensuring to include your Policy/Claim Reference and full explanation of your issue(s). Kind Regards.
“Awful insurance company, cheap when you have a learner on your insurance but when they go from provisional to full licence the premium is more than double most other insurance companies.
This is clearly their business plan, make it cheap to have a learner and then extortionate as soon as they pass, and probably hope most people will just suck up the cost.
Laughable seeing as they market themselves as insurance for women and new drivers!”
Hi. We're sorry to see this review in relation to the changes to your premium following an amendment to your policy. If you would like further assistance regarding this, please email us at feedback@sabre.co.uk ensuring to include your Policy Number and a full explanation of your issue(s). Kind Regards.
“Shocking, £700 for 2 weeks. Appalling customer service. A women going by the name of ‘Aha Fa’ was very rude on the phone. Told us multiple different things to a different member of staff. Wouldn’t tell us details over the phone and ended the call on us. £700 for 2 weeks of insurance on a small engined vehicle. Shocking insurance provider. Definitely don’t reccomend.”
Hi. We are sorry to see this review. If you would like us to look into this further for you, please email us at feedback@sabre.co.uk ensuring to include your Policy/Web Reference. Kind Regards.
Hi Param, I'm sorry to hear you're having issues logging into your customer account. If you are still having issues with this, please email us at feedback@sabre.co.uk so we can assist you further. Kind Regards.
Hi, we're sorry to hear you're having issues accessing your customer portal. Please email us at customer.services@gogirl.co.uk so we can assist you further. Kind Regards.
“I have had my annual insurance renewal through. The quote off my current provider was £457. Like anyone looking after their pennies I did a comparison.
Go Girl have quoted me £2557!! None of my details have changed. I have not made a claim. My car is 7 years old and I am over 45 years of age!”
Hi, we're sorry to hear we are unable to be competitive for you as an insurer. We hope to be able to insure you in future. If you would like us to look into this matter further, please email us at feedback@sabre.co.uk. Kind Regards.
“Have used Go Girl to insure my daughters car for three years without a problem. When it came to renew for the fourth year I explained I needed a few days to get a new mot for the car before committing to another year. They quoted £621.75 which seemed reasonable, the mot took a few days so when I called to renew the insurance they said it would now cost £884.84. Absolute scam”
Hi, we are sorry to hear you are unhappy with a quoted premium. If you would like us to investigate this further, please email us at feedback@sabre.co.uk ensuring to include your Policy/Quote reference so we can assist further. Kind Regards.
“The customer service is awful all are very untrained, being told different things by each person I speak to. Refusing to give me a refund after I’ve already been told by them I can receive one but they are now refusing. There is a reason why they are one of the cheapest insurance companies that pop up on compare the market!”
Hi. We're sorry to see this review and your comments regarding Customer Service. If you require us to look into this further, please email us at feedback@sabre.co.uk along with your Policy Number and full explanation of your issue(s) so we can assist you further. Kind Regards.
“I would never go back to go girl insurance. My insurance was invalid from day 1 and received no refund and extremely poor customer service. Will be telling everyone I know never to use their service!”
Hi, we're sorry to see this review and the issues you've experienced. If you would like us to investigate further, please email us at feedback@sabre.co.uk along with your Policy Number and explanation of your issue(s). Kind Regards.
“Scammers fraud Go Girl insurance plz never buy from him my personal experience
I driving nearly decade with no claim bonus no
Conviction nothing I trap bought online cheaper
Asked me plz provide my dvla check code my driving licence the my v5
I provided all
Then they think make swallow my money or ask more demand which I pay for fraudulent
Ask me my employment contract
Even provided my pay slip which explain my job title still no happy and no accepted
Then I send my employment contract to many time what they ask for
At the end even email my issue to
Feedback on sabre with my employment contract for resolving my issue
No heard
In decades no body ask my employment contract
But I still provided
They think I can’t produce that documents which they swallow my money cancel my insurance or increase my premiums
Really fraud people using tactics fool people never go to them”
Hi Shahbaz, we're sorry to see this review. If you still have not been able to resolve this matter with customer services, please email us at feedback@sabre.co.uk so we can assist you further. Kind Regards.
Hi Robert, I'm sorry to hear of the wait time you experienced when trying to amend your policy. For future reference, you should also be able to make the majority of amendments via your Customer Portal. If you still haven't been able to update your policy, please email us at feedback@Sabre.co.uk so we can assist you further. Kind Regards.
“Terrible service. Will never deal with this company again. Called several times and twice waited for over 20 min for someone to respond but no luck, had to hang up.
Finally got a response after several calls and they were not very helpful.
They are cheap but they make their money charging you additional premiums once you are locked in.”
Hi, I'm sorry to hear of your disappointment in the service you received. If you still require assistance with regards to your enquiry, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
