Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.40

4.4 Rating 4,300 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,300 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“kept waiting on phone queue for over 4 hours just amend a policy detail”

Helpful Report

Hi Robert, I'm sorry to hear of the wait time you experienced when trying to amend your policy. For future reference, you should also be able to make the majority of amendments via your Customer Portal. If you still haven't been able to update your policy, please email us at feedback@Sabre.co.uk so we can assist you further. Kind Regards.

“Worst insurance company”

Helpful Report

Hi Jaxk, I'm sorry to see this review. If there is anything we can investigate further for you, please email us at feedback@sabre.co.uk. Kind Regards.

“Terrible service. Will never deal with this company again. Called several times and twice waited for over 20 min for someone to respond but no luck, had to hang up. Finally got a response after several calls and they were not very helpful. They are cheap but they make their money charging you additional premiums once you are locked in.”

Helpful Report

Hi, I'm sorry to hear of your disappointment in the service you received. If you still require assistance with regards to your enquiry, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“All if this is lies. I got into an accident a day ago and the number provided for this insurance does not work they just refer you to write a claim report on the website and they still have not responded to me. This insurance company might be cheap and easy but when you get in trouble they don’t help you. It feels like a scam”

Helpful Report

Hi Rosemary, we're sorry to hear of the difficulties you're having reporting a claim with ourselves. You should be able to do this either by phone on 0330 024 8000 or via our website at https://sabre.co.uk/claims/report-an-incident-car/ . If you still haven't received a response regarding this, please email us at claims@sabre.co.uk so we can assist you further. Kind Regards.

“Customer services appalling my son been trying to get through to them for 3 days after finishing work at 14.00 to make a payment after direct debit failed but they don't answer phones, been waiting on hold over an hour each day, always says technical difficulties if try and pay through on line account, 6 more days like this and they will cancel it and charge him more”

Helpful Report

Hi, we're sory to hear of the difficulties you're having getting through to us to discuss payment. If this matter hasn't yet been resolved for you, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I applied a new car insurence just 5 days before unfortunately i couldn't buy that car so i tried to contact Go girl custemer service to refund my money but no response. Very poor service.”

Helpful Report

Hi David, we are sorry to hear of the difficulties you've had in cancelling your policy. If this matter still hasn't been resolved for you, please email us at gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“I had insurance with you for two years, i thought i was on automatic renewal until my no claims letter arrived in which it stated that the policy had lapsed. i contacted you to see if i could pay to renew , i was told it would need requoting which i could do on line my insurance previously had been around £1600 annually i was amazed to receive a new price of £9774.00 i rang to query this only to be told prices have gone up absolutely disgraceful treatment of a customer , AVOID”

Helpful Report

Hi Bradley, we're sorry to hear that the fact your policy was not on an auto-renewal basis was not made clear to you and we were unable to remain competitive for you on this occasion. We hope to be able to cover you again in future, however. Kind Regards.

“I wish I could give you a zero or less rather than 1. I unsure my daughters car last Thursday and have recieved a confirmation e mail and a new insurance policy. However my daughter has been arrested tonight for no insurance. She has spent 3 hours in a police station 30 miles from where she was stopped. She suffers with anxiety and had a panic attack and stopped breathing . A paramedic had to be called out and because shes 18 the police couldn't tell me where she was. I gave all her documents that I have downloaded from your portal. So why is she showing as uninsured. Don't touch this company there a joke.”

Helpful Report

Hi Leanne, I'm sorry to hear of the stress and inconvenience your daughter has experienced regarding her insurance cover. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. This has unfortunately caused a delay in vehicles showing as insured on the MID Database. Rest assured, cover is in place and if you require any further clarification regarding this, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I am experiencing an unprofessional and unreasonable experience with this insurance company. No response over more than a month and all telephone lines are not working as well no one is bothered to respond to emails. A simple message saying they are facing technical fault and that too in a technologically advanced country for many weeks at stretch. Beware before you get any policy from this company”

Helpful Report

Hi Srividy, I'm sorry for the lack of response you have received with regards to your enquiry. Sadly, due to a large system issue, our systems were unavailable as of the 17th November. We appreciate your patience as service is restored. If you still require assistance with your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Technical issues, paid initial deposit then tried to create account, can’t, website has been saying they are having technical issues for weeks which is totally unacceptable, cannot view or try to change anything online, shocking they have had issues for so long”

Helpful Report

Hi, we sincerely apologise for the delay in responding. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. If you require further assistance with regards to your policy, please email us at gogirlfeedback@sabre.co.uk so we can assist you further once services are fully restored. Kind Regards.

“Absolutely awful service, cancelled my policy a day after taking it out and suffered a cancellation fee of £45 just to change, received no notification to say my cancellation had been done nor did online indicate the cancellation had worked so need to continue contacting and chasing them to sort”

Helpful Report

Hi, we sincerely apologise for the delay in responding. We have been subject to some IT technical issues and as a consequence our back-office functions (including phonelines and emails) have been inactive since Friday 17th November 2023. I'm sorry to hear of the lack of contact you've had with regards to the cancellation of your policy. If you still require assistance with regards to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist once systems are fully restored. Kind Regards.

“Slow to respond and won’t let me log in to my account”

Helpful Report

Hi Richard, we're sorry to hear of the issues you're having in relation to your account. if you still haven't been able to resolve your issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Thanks for insurance”

Helpful Report

“Really bad company d,didn’t answer my call for two days ,was on the phone for hours,”

Helpful Report

Hi, I'm sorry to hear of the call wait times you've been facing when trying to speak with us. If you still haven't resolved your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Hopeless- impossible to speak to an agent - 40 mins on hold - gave up -”

Helpful Report

Hi Rupert, we're sorry for the difficulties you've been having speaking with a customer services agent. If you still haven't managed to speak with someone regarding your request, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Impossible to talk to a human over the phone. On hold for 7 minutes then cut off, then on hold for over 30 minutes until I finally gave up. Have sent an email so let's hope a prompt response from them that way.”

Helpful Report

Hi, we're sorry to hear of the difficulties you've had speaking with us. If you haven't yet received a response to your email, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“I can’t activate my insurance documents. Just show me reference and policy number. No response to phon and no show me all documents.”

Helpful Report

Hi Alireza, I'm sorry to hear you're having issues obtaining your documents through your customer portal. If you still haven't managed to get these, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Frustrating Experience with GoGirl Insurance I cannot stress enough how disappointing my experience with GoGirl Insurance has been. I wholeheartedly do not recommend their services. Dealing with this company has been nothing short of a nightmare. One of the most infuriating aspects of GoGirl Insurance is their customer service. Waiting endlessly in line on a call, only to never actually connect with a representative, is beyond frustrating. Even resorting to email communication doesn’t improve the situation. Every response I received was generic, lacking any real solution to my issues. It felt like my concerns were falling on deaf ears. To add insult to injury, the exorbitant bills I received were for things that could have been easily resolved with proper communication. If only I had been able to speak to a customer care representative, these issues could have been avoided altogether. Instead, I found myself burdened with unnecessary expenses that could have been prevented with a little customer support. In summary, unless you have an abundance of money and time to throw down the drain, I highly advise against choosing GoGirl Insurance. Their lack of effective communication and unhelpful customer service make them a company to avoid at all costs. Save yourself the frustration and look for an insurance provider that values their customers and provides the service they promise.”

Helpful Report

Hi, we are sorry to see this review. I believe we have since picked up your review elsewhere but if you still feel this matter is unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“Ive been trying to cancel my insurance since Friday 6th Oct. Phone isn't answered, email reply is automated - no call back, no human reply whatsoever. And the web site doesnt work properly due to 'technical difficulties'. I no longer have to car but cant cancel the insurance. So maddening.”

Helpful Report

Hi James, I'm sorry to hear of the delays and issues you've been having in cancelling your policy. If you still haven't received a response regarding this, please email us at gogirlfeedback@sabre.co.uk so we can chase this up for you. Kind Regards.

“The claims line goes to a company called Sabre and after going through all the options the line go dead and then they cut you off Lol”

Helpful Report

Hi, we're sorry to hear you're having issues getting through to the Claims Department. Have you tried contacting us on 0330 024 4700? Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,300 reviews