Go Girl Insurance Reviews

4.39 Rating 3,260 Reviews
87 %
of reviewers recommend Go Girl Insurance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.65 out of 5

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Anonymous
Anonymous  // 01/01/2019
Hello, I moved a new address and I paid £45.16 including £25 administration fee. Why? It is a simple transaction, why am I paying £25 for that? It should be done online but no. And also customer service agent was not patient enough to explain why I have to pay this amount. Next year I will change my insurance company and pass the one which has better IT capabilities.
Helpful Report
Hi Yeliz, Thank you for leaving a review and sorry to hear of the issues you've faced regarding the changing of your address. Please can we trouble you to send your policy number to gogirlfeedback@sabre.co.uk in order for us to locate the record and investigate. Kind regards.
My experience with this insurance company was not good. In my case I HAD to call them despite me asking them to simply email me the quote. If course when you call, you then end up sitting in a delightful call-centre queuing system - something which their marketing gurus haven't yet realised NOBODY enjoys doing. This depsite the fact that all other insurance companies I deal with are quite happy to email you a quote. They gave me conflicting information following two calls to them and they also require you to call them in order to pay for a renewal - the concept of making an online payment doesn't seem to be available.. really bizarre in this day and age! Their renewal quotation was also SIGNIFICANTLY higher than the competition which makes me think that they lure you in for the first year and then make up for their lower first year's quotation by hiking their premiums in year two. Last but not least I am are truly surprised that in these "woke" times that we live in, how a company can advertise that their insurance is only for women drivers. Can you imagine the outcry if somebody started an insurance company for men only and called it GO BOY! It would be no doubt be greeted with hundreds of protesters and shut down within days!
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Hi Brendon, Thank you for leaving us a review and sorry to hear of the issues you have mentioned. Please email us at gogirlfeedback@sabre.co.uk and provide your policy number so we can locate the record and investigate. Kind regards.
Bad customer service talking very roughly.
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Hi Jensen, We are sorry to hear this and would like to investigate your review further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to locate the policy. Kind regards.
This company is absolutely ridiculous the communication between them and myself has been terrible, even after speaking to them on the phone to change some details on my policy I’ve had to ring back and check that they’d changed my details as it wasn’t showing on my documents and the lady didn’t have any record of me even speaking to them the day before to do so. I’m not renewing my policy with them and won’t be using this company again!! Terrible customer service. Wouldn’t waste my time if I was you.
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Hi, we are sorry to see this review. Please can you see us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this further. Kind Regards
Literally, the worst company to deal with. Rude, unhelpful, keep making me pay more money THEN trying to get out of insuring me. I have never had to deal with something like this before, its extremely stressful and unprofessional, I urge you to AVOID!!
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Hi Claire, we are sorry to hear this. Please can you send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this further. Kind Regards
Horrendous. They have threatened to cancel my policy within 7 days if I don't pay £750 because I didn't immediately tell them my daughter had passed her driving test even though she's at university and never using the car
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Hi Tracy, we are sorry to see your review. Please can you send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this further. Kind Regards
cheap car insurance for new drivers is 4000 pounds thats what they say. Okay
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Hi Vasia, Thank you for leaving a review and sorry to hear we are not as competitive as you had hoped for. If you need assistance or for us to look into anything please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Kind regards.
AWFUL!!! Please, please, please DO NOT use this insurance company!! They charge huge deposits and threaten that they will cancel your policy after one late payment due to Corona virus, no sympathy or help what so ever. My monthly cost started at £150, then it went up to £180 and now it's £215 because of 'admin fee's' after they apparently had to change something on my file. They are all rude, not helpful in the slightest and are just after your money. Just be cautious because they will take your big deposit and then not care less about cancelling your policy. And they will put your costs up every so often with no real reason as to why. Scam artists and I would not recommend to anyone! Go elsewhere!!
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Hi Daisy, We are sorry to see this review and would like to investigate your comments further. In order for us to locate the policy please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.
Customer service is awful! Asked if there is any options for myself as i am experiencing financial difficulty due to covid-19 and was told they don't and charged me a late fee for taking the direct debit out on the wrong day. Do not open a policy with them!
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Hi There, We are sorry to see this review and would like to investigate this further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
I wouldn’t give a 1, but you have to rate them. If you know what’s best for you and as a young driver, do not use this insurance. They only care for themselves, and your money. There are no benefits, being with them. I had an incident, a metal object in the road slashed both of my tyres. I pay monthly for insurance. Only to pay £307.00 to get my car towed. Because my excess is high, they are unable to reimburse me. What is the point of paying monthly fo insurance ? They’re not upfront, nor honest. As a young driver they take advantage. Go elsewhere
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Hi There, We are sorry to see this review. In order for us to investigate please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.
Never answer customer service Emails I was outside the country an issue occurred with payment Telephone numbers wouldn't answer My son called and they said they needed an email I emailed twice no answer No chat bot on line They cancelled my car policy Unbelievable if i could have had contact the matter would have been solved immediately Very grumpy speaking to my son Very poor service Will not recommend them to their very poor communication Never answered
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Hi There, We are sorry to see this review and would like to investigate. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.
Missed a direct debit as forgot it was coming out and with a pandemic was preoccupied went to pay 3 days later by debit card and they charged £20 late payment fee which is half again of monthly premium. Going to cancel as not being ripped off, how do they justify £20???
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Hi There, Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Kind regards.
Charged for not telling them about expired points despite them admitting as they'd expired they wouldn't affect the price of the policy. Absolutely awful when I unfortunately had a minor accident, can't even begin to describe how poor their claim handling process is then when it came to renewal their customer service were rude and unhelpful. I have never known an insurance company demand to know exactly where I intend to take my car, how on earth am I even supposed to know that in advance?
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Hi There, Sorry to hear of the issues you have raised. We would like to investigate your comments further. Please can you send a policy number/claims reference to gogirlfeedback@sabre.co.uk? Kind regards.
Horrible ..have been cheated
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Hi There, We are sorry to hear this. Please can you send some more information along with your policy number to gogirlfeedback@sabre.co.uk and we will investigate. Kind regards.
This is the worst insurance company I had never seen in my life. They act nice before you accept the deal. But once you accept the insurance they will charge you however they want nd they will suck your all money. Its a big fraud to keep our deposits. Dont trust this company.
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Hi Sha, We are sorry to see this review and would like to investigate your comments further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk. Kind regards.
This is worst insurance company I’m not using your insurance still you charge me no deposit money return better to choose some other
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Hi There, Sorry to hear this. Please can you send your previous policy number or registration to gogirlfeedback@sabre.co.uk in order for us to investigate. Kind regards.
Very competitive and comprehensive.
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Scum cancelling insurance to keep big deposits
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Hi There, We are sorry to see this review. Please can you send some more information along with your policy number to gogirlfeedback@sabre.co.uk and we will take a look. Kind regards.
If you want to be treated honestly and fairly when buying online avoid this company they do not follow online purchase legislation when they give you the wrong product they want to charge you to cancel and buy again rather than make the changes which you expect from customer service, you will not get it just a bill. AVOID at all cost if you can.
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Hi There, We are sorry to see this review and would like to investigate. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
After 3 years being a customer I’ve been charged 20£ due to a mistake they made. Worst customer service as being waiting 30 min for phone answer and after treated rudely
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Go Girl Insurance is rated 4.39 based on 3,260 reviews