Go Girl Insurance Reviews

4.38 Rating 2,960 Reviews
87 %
of reviewers recommend Go Girl Insurance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.65 out of 5

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Anonymous
Anonymous  // 01/01/2019
Not happy with this service at all Being ridiculously over charged and spoke to someone on the phone regarding covid-19 first lady couldn't answer my question and put phone down on me called back to speak to a manager and she called me a liar waiting for her now to listen to previous call and call me back whith an apology most unprofessional company I have ever used stay well clear!!!!!!!
Hi There, We are very sorry to see this review and would like to investigate. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.couk in order for us to locate the policy record. Many thanks.
GoGirl has been so deceitful and sketchy since the beginning of my contract. They have added charges at every opportunity and have given me misinformation in order to collect. Customer Consultants are untrained and rude, nobody has the knowledge or inclination to help. There is no complaints procedure to speak of. I have been put through the ringer by this company who have caused endless stress and charges. Save your money and avoid at all costs.
Hi There, We are sorry to see this review and would like to investigate this further. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.
If anyone is considering cancelling a GoGirl or Sabre insurance please beware they have an unforgiving customer service department. I just tried to cancel my Mum's car insurance as she is elderly, high risk and had a bump back in January - considering all things including COVID-19 minimum 3 months isolation she probably will never use the car again. GoGirl/Sabres response was OK, you now need to pay the remaining payments in full £485 (due to the bump in January), you'll have 7 days to pay and then it will go to debt collection!!!

I said "OK in that case we'll just keep the policy running as it was to save money during the crisis". She then said, sorry we are now cancelling the policy as you have informed us that the car won't be getting used!!

I'm now having to write a statement to them to say that one of the other named drivers will drive the car periodically to avoid the insurance being cancelled. You really can't make it up.

I was also constantly reminded in a negative way that that call was being recorded. As if I was trying to fool them but wouldn't get away with it, really poor.

Don't support GoGirl or Sabre Insurance after COVID-19
Hi David, We are very sorry to see this review and would like to investigate this. Please can we trouble you to provide a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
£596.01 x 10 for a first driver. HAHAHAHA never go bye bye
Hi There, Sorry to hear we've not been competitive for you on this occasion. If you need any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Many thanks.
Charged £20 late payment fee, even though I spotted it and rang them straight away to pay. They said no and I have to wait for them to call and will be charged, so it didn't need to be late.
Companies like this set stringent charging policies to recoup their money - so they seem cheap but aren't - once your signed up. They say they are hassle free, but now I have to worry about them not contacting me as I'm a nurse and can't take my phone on the ward, so if they can't get hold of me they will void the insurance. They say they are hassle free, as a core principal. I regret signing up.
Hi Phoebe, Sorry to hear this. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to locate the correct policy and investigate. Thanks in advance.
When I got an insurance quote from Go Girl for my car that was much less than other quotes I was a little sceptical, but my Yorkshire blood overruled my thought processes and the idea of saving money won through, so I purchased the policy (Policy No: HIPY14PC01).

Big mistake!!!!

On the first day of the policy I downloaded my insurance documents from their portal and realised I had made a mistake and some how excluded commuting from the cover. No idea how that happened, but clearly it did and I had to call them to rectify the issue as I need my car to travel to work.

While the support person was very helpful, I was charged £20 for the extra cover - fair enough, but then an additional £25 for amending my policy. I asked if they might be able to wave the policy seeing as I purchased the policy yesterday and I was half a day into it, but they refused and I therefore got hit with an additional £45 fee.

Yes, it was my mistake, but if Go Girl want me as a future customer they should have waved the admin fee, so at the end of this policy I will not be renewing. My wife also has her car insured with Go Girl, so that will also not be renewed.

Question to Go Girl? Was the admin fee of £25 really worth the loss of two insurance policies?

The rip-off fees are clearly why Go Girl is able to charge lower premiums than others. I would urge anyone considering using Go Girl to check the policy charges, especially those for cancelling your policy! I considered doing this, but this was also a £45 fee! So much for a cooling off period!
Hi Paul, Thank you for leaving a review and supplying your policy reference number. We are sorry to hear of the issue raised and will take a look. A member of the team will be in touch in due course. Many thanks.
Direct debit didnt went through. Not my bank fault. So I recieved an email that payment didn't went through. So I rang them to ask whats happen, answer was they not sure, so anyway when I told I want to pay. They told I will be charged for late payment it was 4 days late and it was 26£ or something. So be aware of hidden fees!
Hi Ray, sorry to hear this. In order for us to investigate and locate the correct policy please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
If I could give zero stars I would. They rip you off big time. Tried to cancel after 6 days of setting up the policy which wasn’t meant to start for another 7 days after that and said there was a cancellation fee. By Law everyone gets a 14 day cooling off period and my policy hadn’t even started so I hadn’t even been covered by them. I was still covered by another company and you can’t be covered by two policies. Firstly wanted to charge me £45 and when I questioned it reduced it to £25. Why the sudden change. ripping off some people more than others. I am also going to Citizen advice as I think it’s unfair paying for something I haven’t used and cancelling with enough notice before it even started.
Will be staying clear of this company in the future and warning others of how your treated.
Hi Jordan, We are sorry to see this review. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate? Thanks in advance.
Before I begin, if I could give zero stars, I would. Difficult to deal with right from the off, been with them 4 years, so I would expect some kind of appreciation when dealing with Go Girl. Just bought a new car, and merely wanted to change the car details on the policy. The new car is 7 years newer, yet wanted to charge me £521 for the privelage. Absolute clowns. They'll try and charge you for absolutely anything with regards to your policy. Never took payments on agreed date, then threatened cancellation, despite it being their error. "Give your car insurance a makeover"? Erm, no frigging thank you. Policy cancelled with immediate affect, very very disappointed. Take heed, and go elsewhere.
Hi John, Sorry to see this review and to hear of the issues you have mentioned. Thank you for your custom over the past 4 years. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to locate the policy record and investigate accordingly. Many thanks.
Discrimination this like, if I say I identify as a woman do I get insurance?
Hi There, sorry to see this review but pleased be advised we do not discriminate and insure both men and women. Should you require any further assistance please do not hesitate to email us at gogirlfeedback@sabre.co.uk. Many thanks.
Dont bother! Had the worst experience with this company! Glad the year is now up, wont be using them ever again, and there customer service and manners is disgusting!
Hi There, we are sorry to see this review and would like to investigate what has occurred here. Please can you send us some more information along with your policy number to gogirlfeedback@sabre.co.uk? Thanks in advance.
Rip off company. Tried to cancel after 5 weeks and wanted 28% of premium paid and £25 admin fee. No leeway, no sympathy, just reverted to T's & C's Avoid at all costs
Rip off company. Tried to cancel after 5 weeks and wanted 28% of premium paid and £25 admin fee. No leeway, no sympathy, just reverted to T's & C's Avoid at all costs
Hi Mark, Sorry to see this review. We have also received this review via a different site and have responded. Please send a policy number to gorilfeedback@sabre.co.uk in order for us to locate the correct policy and investigate. Thanks in advance.
Be aware of this insurance company I i wish I had an option so I could give them zero star.
Hi there, sorry to see this. If you would like to drop us an email to gogirlfeedback@sabre.co.uk with your details then we would be happy to look into any issues that you have to raise.
I have just been told buy Go Girl because a delay in receiving my new log from the DVLA that Go girl has cancelled my car insurance and deducted £400.00 from my premium of £2000.oo which I paid in full.
looks like I have been conned by Go girl who now don't want the copy of my log book.
I am going to issue a county court summons to recover my money from Go Girl, I would suggest they are not a good insurance company and I would not recommend this company at all to anyone looking for car insurance, they are a scam company.
Hi Mike,
We are very sorry to see your review. Please could you send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can investigate this.
Kind Regards
Hi Mike, We are sorry to see this review and to hear of the issues you've raised. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate this. Thanks in advance.
Hilarious to be asked to write a review just as the very company I've just spent £1300 with refuses to give me access to the documents!!!
Data protection gone mad. I set up the account. I am the registered owner and keeper of the vehicle and I paid for the policy. The system doesnt then send you a link to activate your online portal and when you phone customer services they cant give you access as its my daughter as the named driver. Crap system admin
Hi There, Sorry to see this review. Please email us at gogirlfeedback@sabre.co.uk along with the policy number and we will try to assist. Many thanks.
Unfortunately Go Girl may able to remove this from Public sight.
If not, everyone who thinks of insuring cars through this company needs to aware its unethical, immoral and totally unjustifiable practice of charging in excess of £50 for the removal of a named driver from a policy.
I guess it achieves the right result for the company, as it simply isn't worth it from the individual's point of you.
The only negative that company should consider is how this approach further tarnishes an already "shady" industry.
Hi Chris, we are sorry to see your review. Please could we trouble you to send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this.
Kind Regards.
Go girl! Go and get another insurance ...

When I searched the internet for Go Girl's reputation I had no idea what they could do with their client. It was an attractive price for my insurance and had a reasonable reputation with Google, so I trusted and insured my car. I put all the pertinent information (I have a driver's license from another country for 17 years, 14 consecutive years insurance without claim) and so far so good. But after paying the first installment, came the surprise. A 25% increase in price for not accepting to be insurance from another country (they knew when they approved the budget by Comparethemarket, nothing was omitted!) And now when taking my full driver's license, they will do a new I add to my insurance. (again they knew I didn't have a UK Driver License) and yet they made the cheapest offer!

Summary: The price will be good at first, but once you get it done and no longer have the patience and time to research another insurer, they will beat it and make your insurance the most expensive.

Go girl! Go and get another insurance from another company.
Hi Samuel, We are sorry to hear of the issues you've mentioned and would like to investigate this. In order for us to locate the policy please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
had a good year of insurance, was in process of purchasing my renewal, got a email for an additional fee which would be cheaper for me to cancel and go elsewhere, when asked what this fee was, never understood and stated this after the phone call and asked for more information via email and the customer service completely ignored I asked this. Currently waiting for a refund which I was told would take 3 working days, here I am on the 5th working day
Hi There, We are sorry to see this review and would like to investigate this further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.
I phoned today to change the policy I took out 2 days ago because my daughter, who was on my policy as an additional driver, had passed her test. Despite the fact that I was completely removing a learner driver from my policy you charged me an extra £50! Less risk equals more cost with Go Girl obviously! Shameful!
Hi Catherine, sorry to see this review. Please can you send a policy reference to gogirlfeedback@sabre.co.uk and we will take a look. Many thanks.
Go Girl Insurance is rated 4.38 based on 2,960 reviews