Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,641 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 2nd March 2026

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was great and I shopped around and Garden street was cheapest. Delivery good and I’m enjoying the furniture in my back garden. Thanks really pleased customer”

Helpful Report

Posted 5 years ago

“Very happy with the communications, service and delivery in very challenging times. Many thanks”

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Posted 5 years ago

“Just received our new Palram hexagonal greenhouse. Courteous and efficient service from Garden Street, Palram delivered on the day requested, now in the process of preparing base and assembling. Looking forward to many hours of enjoyment in the garden.”

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Posted 5 years ago

“Purchase of Palram canopy: Very good product and service. After ordering contacted by Garden Street to arrange delivery date and then notified when despatched etc. No issues at all. Very happy with level of service, thanks.”

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Posted 5 years ago

“We did have some bits missing ! I am pleased to say I phoned and the parts were shipped to us and received in a couple of days.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Other than a bit of uncertainty about the delivery date, which the company got onto straight away , I am very happy with the product and delivery tracking service.”

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Posted 5 years ago

“Great customer service! 2 years ago I bought a Palram Olympia Patio Cover from Garden Street which I’ve been very pleased with. Firstly I received a phone call to arrange a delivery, which was nice, and I remember it arriving promptly (I can’t remember exactly, but I think few days) Two of the roof panels arrived with a bit of damage, which was a small packaging error but they replaced them very quickly - a couple days. 2 years after my order I contacted then as I,ve been trying to find a particular bolt they use and they replied saying they would contact the supplier. Today I received the bolts free of charge. Very pleased with product and particularly Garden Street costumer service!”

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Posted 5 years ago

“Excellent product..... excellent service.....Buy with confidence.....Would definitely buy from again 100%”

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Posted 5 years ago

“A top quality product, fast delivery and really easy to fit. Highly recommended, really enhances the garde - Palram are the best in the business.”

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Posted 5 years ago

“Good product good good customer service friendly and knowledgeable”

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Posted 5 years ago

“I had enquired whether or not the cabinet would be waterproof on a balcony. It is pretty much but as it didn't fit together that snugly that is questionable.”

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Posted 5 years ago

“Bought a Palram Essence 8ftX12ft greenhouse. Had an initial telephone query which was answered promptly and thoroughly. Bought it on line which was a really easy process. Greenhouse was delivered very quickly. Good company and product - now need to buy more Palram accessories to fill my greenhouse!”

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Posted 5 years ago

“Quick delivery and product arrived in perfect condition.”

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Posted 5 years ago

“My first use of Protek Royal Exterior Spring Green- and what a superb paint it is compared with other well known makes. It covers well and goes a long way because of it's consistency at a very competitive price.”

Garden Street 5 star review on 20th March 2020

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Posted 5 years ago

“Very good company with excellent service, I would definitely use Garden Street again and will recommend to family and friends as a company that gets it right without any hassle.”

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Posted 5 years ago

Hi Andrew, Thank you for your review! We are really pleased to hear this! If you have any questions in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Have had a few items from them. They are always prompt on delivery and I haven’t had any problems with any of the plants that I have bought. I would recommend them to people i know”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for your review. We are pleased you have enjoyed shopping with us! If we can help in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Web order process easy, delivery swift & efficient. Gate looks great and is solid quality. Only gripe was that the plastic sheet wrapping was all stuck together, so took almost as long to unwrap as it did to hang it! (in the piddling rain! :-)”

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Posted 5 years ago

Hello, Thank you for your review. Great to hear you like your delivered gate! Just a shame the weather didn't hold out for you! If you have any questions in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Just finished our 3x3 grey patio over and it looks the bee knees. So simple to put together. In fact we spent over 1.5 hours just drilling the holes. Our house has very tough bricks it seem.”

Garden Street 5 star review on 9th March 2020

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Posted 5 years ago

Hi Fraser, It looks fantastic assembled, thank you for sharing this image with us! If you have any queries in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Bought Palram Harmony Greenhouse, staging bundle, Automated vent arm and Anchoring kit/ Green Street by far the best prices, great range of accessories and delivery was brilliant- ordered at the weekend was delivered Tuesday- website so easy to navigate and the can’t fault anything. Garden street will be my go to site from now on”

Helpful Report

Posted 6 years ago

Hello, Thank you for your five star review! It is always great to hear feedback such as this, and our thanks for sending in an image of the item assembled. Happy growing over the spring and summer! Kind Regards, GardenStreet

Posted 5 years ago

Garden Street is rated 4.2 based on 7,641 reviews