Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,744 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent over £800 on garden furniture. Placed order mid April and promised delivery within 7 days, still not arrived. They are not taking any calls therefore you can only communicate by email. I sent another requesting an update on delivery but I have not received an acknowledgment / update. There review rating does not truly reflect their actual service. It's the worse customer services I've ever experienced. I never complain. Trust me do not shop here. As another customer said they are super quick to take your money that is very true. I have now contacted our credit card company to recover the money. I have family in the area of Crewe who will pay them a visit shortly. I will provide a further update to this.”

Helpful Report

Posted 6 years ago

“Bought a Plum Climbing frame for my son. Supposed to arrive in 3 boxes due to its size. Courier company delivered a battered plastic slide, which frankly looked used. The driver then went on to say that the other two boxes must have been left at the distribution centre and that they would be here the following day. Feeling dubious, I called Garden Street who were none the wiser, and I was left to call the delivery company. Apparently the other two boxes never arrived at the depot. After numerous emails, of which many were not replied to, Garden Street finally agreed to organise a pick up of the slide and refund my purchase - since they could not give me any indication of when the other two boxes would arrive. Here we are, one week after pick up, and still no word of my refund. I appreciate we live in difficult times right now, and that people are doing their best, but all customers ask for is communication - particularly when spending their hard-earned money trying to make lockdown more bearable for their families. The lack of communication is poor. Im sure this is just a sign of the current times we live in, but I will have to think twice about ordering from GardenStreet again.”

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Posted 6 years ago

“Brilliant product looks great delivered on time thanks again”

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Posted 6 years ago

“Good fast delivery under Coronavirus restrictions. Ordered an awning, good product arrived quickly even though my account two days later shows it as awaiting dispatch.”

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Posted 6 years ago

“Bought a swing seat nearly 3 weeks ago. Delivered the wrong one as marketing images do not correspond to what I purchased. I haven’t signed for the order as it was the wrong one and it was taken back by the delivery person the same morning. Over 3 weeks past and I don’t have my refund yet (£579.99!) or my swing seat. Terrible service!”

Helpful Report

Posted 6 years ago

“6x3 plastic aliminum frame shed. My partner put it up with big struggle as the plastic panels kept wobbling everywhere. Unfortunately it was delivered after the two week window and also we have to contact garden street to chase the delivery that was meant to come the Friday so we stayed in all day and didn't arrive. Garden street were very good at making sure it arrived the monday but the weather had turned and this contributed to the difficulty of putting it up. We had limited choice in what would fit in the space but for the nearly £400 price the quality of the shed does t feel reflective of this. We are happy we found something that fits but not so impressed with the way it functions. The slits for ventilation also let's in rain as just open holes.”

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Posted 6 years ago

“I had a few nuts and bolts missing but the company sent them out straight away. Very prompt service”

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Posted 6 years ago

“Good service, did exactly what they stated in terms of delivery”

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Posted 6 years ago

“Great service on delivery during these times. Product was better than expected. Will use again and would recommend to anyone. Couldn’t condemn a single thing. Perfect”

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Posted 6 years ago

“Love my Palram 6x5 shed”

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Posted 6 years ago

“The service provided was very considering the high demand for products.”

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Posted 6 years ago

“9 Chatsworth Court Heath Charnock We purchased a Palram Harmony 6 x 10 Greenhouse in Grey. Two minor material faults that were soon remedied. Took two people several hours to construct but on completion we were pleased with the end product.”

Helpful Report

Posted 6 years ago

“Easy to order on line,great value for money,maintenance free and easy assembly”

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Posted 6 years ago

“I have ordered since 7th of April and was told it was dispatched on the 13th of April. But have not received any confirmation of any delivery date and I’m still waiting for my purchase. How can you expect me to make a review before I even receive my item.”

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Posted 6 years ago

“Because it was so easy to build”

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Posted 6 years ago

“Ordered the Norfolk Leisure Elite Duotech Storage Box. Was a dream to put together - very clear instructions and it looks great. However one section the screws just would not go in, so I had to use why own different sized screws, but on the whole very happy with the product. A couple of edges of the plastic sides were slightly damaged, but luckily it didn't stop me being able to put it together.”

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Posted 6 years ago

“Especially good during challenging times!”

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Posted 6 years ago

“Had massive issues trying to find out when my product was going to arrive, numerous telephone calls and emails sent regarding this, 1 of the worst customer services I've experienced I for 1 will never shop here again, If you wanted to be treated terribly use this place, they are super quick to take your money but not send out the product or help you!!!”

Helpful Report

Posted 6 years ago

“Unfortunately the packages were open one side and the plants were dry and battered. Packaging needs to be looked at. I wouldn't buy again - sorry.”

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Posted 6 years ago

“Delivery came earlier than expected. Informed of time and date it was coming. Item of good quality.”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,744 reviews