Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is good. If you’re happy assembling that is. Delivery times are misleading, using the phrase “business days”. Delivery is outsourced to a 3rd party which their quite happy to shirk all responsibility to without giving meaningful updates. The help pages are next to useless and just take you to one page of FAQs. Products are obviously freighted in, and you’ll be left in the dark until you get a surprise message from the shipping company, much later than expected. I wouldn’t use again.”

Helpful Report

Posted 2 weeks ago

“6ft x 4ft Pent Shed The shed arrived on time and was securely packaged. Initially, I was a little concerned at how thin the metal appeared, but once it was constructed, it was very sturdy. Overall - Excellent quality and very pleased!”

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Posted 2 weeks ago

“everything delivered well packed. Only observation the multi pack at a very reduced price some with the wrong description on the pots so I did not know which plant they were.”

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Posted 2 weeks ago

“Liked the 3 seater bench, went together well, but you may need a stronger Allen key to do the bolts up. Well built bench.”

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Posted 2 weeks ago

“From placing the order to delivery the update on progress was very good. The delivery driver was on time and was very helpful.”

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Posted 2 weeks ago

“Good product but incredibly poor service! Despite placing order on via the website I had to phone as order was still waiting in "to be picked" for nearly a week. After dispatching the canopey the delivery Company failed to deliver on the day as promised (without apology or any communication) leaving me to chase. Very disappointing.”

Helpful Report

Posted 2 weeks ago

“I recently had the pleasure of shopping with Garden Street, and I couldn't be more impressed! The service was exceptional from start to finish. Ordering was a breeze, and my product arrived within just a couple of days. The quality of the item was good as was the price. I am so happy with my experience that I'd definitely use Garden Street again. Highly recommended!" 5⭐”

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Posted 3 weeks ago

“3 person swing us a very nice product. Easy to pit together and well made.”

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Posted 1 month ago

“Wrong item sent but they say changed mind , so had to pay postage to return . . Will not buy from here again .”

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Posted 1 month ago

“Service is bad late delivery after being booked, they do not want to know. DO NOT BUY FROM THEM”

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Posted 1 month ago

“We ordered a CHURNET VALLEY COTTAGE 2 SEATER SWING SEAT from Garden Street expecting it to be a palleted, kerbside, logistics delivery. We were pleasantly surprised when it arrived in one of the manufacturers own vans on our driveway. After a four hour journey the driver carried the heavy parts to where we wanted them in the rear garden. There was no extra/delivery charge on what was the cheapest price we could find on the internet. The swing is very rebust and exactly what we were looking for.”

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Posted 1 month ago

“Excellent choice of products. Great prices and prompt delivery. No issues”

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Posted 1 month ago

“i would use again”

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Posted 1 month ago

“Item ordered was delivered on time as promised, good service from start to finish”

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Posted 1 month ago

“Plenty to choose from i got the hut that i was looking for looks small but holds a lot of gardening tools, good quick delivery service definitely recommend Garden Street .”

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Posted 1 month ago

“Very pleased with the garden chairs and quick delivery”

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Posted 1 month ago

“Really pleased with our pergola purchased from Garden Street! The timber is of a high quality and appears robust. I would most definitely recommend.”

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Posted 1 month ago

“Great quality products from Garden Street. Good communication and organising with couriers and free delivery. Overall very happy.”

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Posted 1 month ago

“Really great service all round. Really helpful man in the sales office, nothjing was too much trouble.Garden furniture orderded Tuesday afternoon arrived in Norwich Thursday 10a.m. Delivery tracked and on time, very helpful driver who took the furniture into the back garden. Second time I've used this company same fantastic service. I will use again and would recommend. David Hardy Norwich Norfolk.”

Helpful Report

Posted 2 months ago

“Great after service.”

Helpful Report

Posted 2 months ago

Garden Street is rated 4.2 based on 7,587 reviews