Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,745 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item i was asked to review (which hadn't arrived) i have just been informed that it isnt arriving ! They have made an error and have none in stock but it has taken them 3 weeks to inform me of this, poor service, please read other reviews as they have very similar stories, and still awaiting my refund! With no communication, just choose to ignore customers as an option, Disgusting service , don't shop here!”

Helpful Report

Posted 6 years ago

“Only part order recieved. Had to go direct to manufacturer to get problem resolved.”

Helpful Report

Posted 6 years ago

“I had ordered from you made the payment and then it was returned to me although I have not been able to access it as when I go into get the payment PayPal are saying there is nothing to transfer”

Helpful Report

Posted 6 years ago

“Still waiting for an item should of received over 2 weeks ago”

Helpful Report

Posted 6 years ago

“Good quality shed. Arrived on time.”

Helpful Report

Posted 6 years ago

“Late delivery, not as expected/led to believe. Even with the current climate. Can’t review item as still haven’t received it.”

Helpful Report

Posted 6 years ago

“Despite current coronavirus problems the product was delivered on time and exceeded expectations. Was very easy to install although instructions could have been a little clearer. Very pleased”

Helpful Report

Posted 6 years ago

“The garden bench was good quality and promptly despatched. But your delivery driver was APPALLING, incompetent and unhelpful. Refused to drive anywhere near the house, refused to carry the bench to the house. Eventually dumped the bench in the middle of the lane and drove off, leaving us two seventy-five year olds to find some way of carrying it the last 200 yards.”

Helpful Report

Posted 6 years ago

“How can I write a review when I have been waiting since April 16th for my order, with no one contacting me with regard to the status of my order. Think this is very poor service.”

Helpful Report

Posted 6 years ago

“Excellent service would recommend and garden seat is perfect well made”

Helpful Report

Posted 6 years ago

“Very quick to take my money but that was about it in terms of speed. No delivery date was given, I had a phone call from the driver to say he’d left it propped up against my front door. Had to have a neighbour helped take it round the back as it was too heavy. Once opened the item was damaged in many places. No response from the company until I threaten them with a chargeback to Visa. Then received an email to say they would collect it and refund me. No offer of replacement, compensation, apology or contact. Had to have a neighbour help take it round the back as it was too heavy. Once opened the item was damaged in many places. No response from company until I threaten them with a chargeback to Visa. Then received an email to say they would collect it and refund me. No offer of replacement, compensation, apology or contact. I appreciate we are in the middle of a pandemic customer service, whilst understandably slower, she still continue. It did not. I would never buy from this company again.”

Helpful Report

Posted 6 years ago

“Excellent communication , super fast delivery ... 5stars 👌🏻”

Helpful Report

Posted 6 years ago

“Terrible. Highly advise to stay away from this company. Still have not received my order that is also late on agreed lead time delivery. No response back from this company either when emailed to chase up an update. Appear to abide by no legal standards and act within a law of their own. Do not shop here and buy elsewhere.”

Helpful Report

Posted 6 years ago

“I was a little daunted when I opened the box ! So many parts. Watched the assembly video a couple of times & then watched it in stages as I was building. Good quality shed, double doors & maintenance free. Took two of us about 8 hours to assemble. Price was cheapest I could find on net by over £100. Delivery was 4 working days under current conditions which is excellent. Palram Skylight 6x8””

Helpful Report

Posted 6 years ago

“Quick delivery given current delays, and bench is ideal and as advertised. Many thanks!”

Helpful Report

Posted 6 years ago

“Missed delivery timeframe by a country mile .... communication poor and inaccurate..... I recieved an invitation to write this review 2 weeks before I received my order !”

Helpful Report

Posted 6 years ago

“Garden Street is collapsing do not give them your money They will not deliver your items and think its ok to take 3 days to reply to an email and shut their phone lines but keep their website open. Please pay attention to all the reviews sites on the internet this company cannot be trusted.”

Helpful Report

Posted 6 years ago

“Ordered a £2000 car port and it hasn't arrived. They think its acceptable to take 3 days to answer an email. Trustpilot their reviews are in the toilet. This company continues to take peoples money on their website but then not delivery products. Crooks. They need to be reported to BBC Watchdog..it is not acceptable to take 3 days to reply to emails, switch your phones off but keep taking orders. So many companies going bust, this company deserves to be one of them. Criminals.”

Helpful Report

Posted 6 years ago

“Ordered during the lockdown but still received very good service & we are very pleased with the garden furniture that we bought.”

Helpful Report

Posted 6 years ago

“Still waiting for my order. Contacted via email and the seller on eBay as that’s where I purchased. No reply. Not happy at all. Ordered on 22nd April with 3-5days delivery. Still waiting on the 5th May Don’t know how they have good ratings because I don’t rate the company at all and will be disputing with eBay to get a refund. RUBBISH”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,745 reviews