Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,412 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and quick delivery”

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Posted 2 years ago

“Awful customer service don’t use them I needed a replacement part for a kettler gazebo 2 weeks later and still waiting despite assurances from the customer service manager that he would deal with the issue personally Definitely not worth the few quid I saved by buying from them”

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Posted 2 years ago

“Awful service and customer support. I would not recommend anyone to use them at all. I have not received my item for well over 2 months and they have not been honest about it.”

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Posted 2 years ago

“3 Seater Arbour - Delivery came with only 15 minutes notice with a phone call from the driver, I never got a call prior to this to confirm a date and as no one was at home the driver had to leave it on the driveway. When assembling, pre-drilled holes would have been beneficial to help fix each section not only in the correct location but to stop any rounding off of screws before they were secured. Luckily I am a builder and with the right tools this was easy to assemble to a layman this could be very difficult. When complete looks great.”

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Posted 2 years ago

“Good product and service”

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Posted 2 years ago

“My metal shed was delivered well and on time. It was a bit trickier than expected to assemble and took me quite a few hours- the instruction manual was sketchy in places and some of the last few pieces needed new holes drilling as alignment was way out. However, a great shed - very pleased, thankyou Garden Street.”

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Posted 2 years ago

“Had to pay nearly £100 pounds to return an item. Very disappointed won’t be buying from these again”

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Posted 2 years ago

“Garden Street provided the tall shed we wanted in the colour required promptly and at a good price”

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Posted 2 years ago

“The service was excellent and delivery prompt. The arbour is beautifully made and very sturdy. We are delighted with it.”

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Posted 2 years ago

“Poor overall Slow delivery Difficulty getting to speak to the right people Took four weeks to sort out the problems and many calls OK now”

Helpful Report

Posted 2 years ago

“Experience overall was fine. Couple of things though…initially told that there was 16/18 week lead time, but then received a random SMS (nothing from Garden Street) from a delivery company only a couple of weeks after ordering providing a delivery date of the following week. Couldn’t figure out what it might be and thought it was just a scam…I finally figured out it might be this item, but had to chat to Garden Street to make sure. They advised they didn’t know as they pass orders over to delivery company. I had to ask them to investigate to make sure - and they did to be fair - and very quickly. Courier company arrived on day they said they would (delivery guys were really great) but I was never given contact details for delivery company, therefore couldn’t change date. Also was not provided with an delivery timeslot, so had to just wait in. The date given was a Saturday so not too bad but would have been a different story if it was a working day for me. So overall, item was delivered months ahead of schedule, I wasn’t actually ready for it but made it work. (Just for clarity, an earlier delivery was much better but I’d made alternate arrangements by then based on lead time stated when I ordered). Communication could be much improved between Garden Street/courier/customer though. I would definitely order from Garden Street again but would also keep in mind what I’ve stated above.”

Helpful Report

Posted 2 years ago

“New customer here and I found it extremely easy to use their website and my order arrived a couple days after ordering. The product was high quality and I would recommend this store as the service provided was great.”

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Posted 2 years ago

“very pleased with product and the delivery time given”

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Posted 2 years ago

“Great to talk to a person not a machine very friendly and helpful Lucy went above and beyond to make sure i was ordering the correct product.”

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Posted 2 years ago

“Great garden bench value for money”

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Posted 2 years ago

“Garden Street offer great products at a good price, but they do not offer a great Customer Service if things go wrong. Ordered a BBQ, £850 so a big investment, which was badly damaged on arrival. Item was out of stock so a replacement was not possible. Communication was poor, emails not answered in a timely manner, telephone not answered and answerphone full!! The item arrived on a pallet which had been damaged during transit which led to the item's damage. I was only offered £50 compensation, so I did intend on returning the BBQ as £50 did not cover the damage sustained. However the item was difficult to repackage, and the pallet would not have held it in place, further damage during return was a real possibility with the liability being mine so I was left with no choice other than to reluctantly accept derisory amount, as I could not guarantee the item would arrive without further damage. If you want to take your chances that there will be no problems with whatever you buy, choose Garden Street, but be aware if there are problems, you may regret it!”

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Posted 2 years ago

“Very happy with the service from Garden Street. 2nd time we have purchased items and would buy again and happy to recommend.”

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Posted 2 years ago

“excellent product and service”

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Posted 2 years ago

“Very pleased with the ordering process and the quality of the Rowlinson Marberry Planter was excellent.”

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Posted 2 years ago

“I am extremely delighted with my Pergola. It has been much admired by my family & friends. The delivery service was also very good.”

Garden Street 5 star review on 15th May 2022

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,412 reviews