Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item arrived but wasn’t aware until fitter’s came to build: fitter left but arrived next day and built the item and left it in the middle of the patio. So I wa left with an item I didn’t order and built in the wrong place. When I contacted Garden Street they basically said sorry for the inconvenience but that the way it goes sometimes and we’re not going to replace the item or refund me.”

Helpful Report

Posted 2 years ago

“Still waiting for confirmation when it will arrive even though it said bike shed was in stock”

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Posted 2 years ago

“Item was delivered on time and well packed. Driver dropped pallet where I asked. Very pleased with Garden Street and would definitely buy from them again.”

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Posted 2 years ago

“Easy yo assemble and looks good. Excellent value.”

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Posted 2 years ago

“Excellent service....pleased with the product, very sturdy. Would definitely recommend. Thank you.”

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Posted 2 years ago

“Bought a gazebo that was delivered very quickly. Unfortunately there were some damaged parts. It took many weeks to get the replacements. I had to continually chase the matter and I never heard from the supplier unless it was in response to my contact. I must add that they did respond quite quickly to emails and phone calls but did not follow up so I was always left wondering if anything was actually happening.”

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Posted 2 years ago

“very good efficient all parts working thank you for good service”

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Posted 2 years ago

“I ordered a Hartman Bistro table with Garden Street as the offer price was exceptional and I had experienced difficulty with Gardens4Less over delivery. I checked by phone that Garden Street could deliver the item in a timely fashion. I was promised next day delivery. The Bistro table arrived on time. Garden Street staff are efficient and pleasant. I will definitely use them again. Thank you Garden Street.”

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Posted 2 years ago

“Pleasant and efficient”

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Posted 2 years ago

“Delighted with my Bistro Set - great quality, good service & really easy from ordering to delivery. Really pleased”

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Posted 2 years ago

“Exceptional customer service. Would definitely recommend.”

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Posted 2 years ago

“I was happy with the price, the quality, timing, packaging, everything in fact! Thank you very much”

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Posted 2 years ago

“Difficult one as ordering and price was great downside was delivery, no communication whatsoever and expensive gate dumped in front garden in sight of every passerby, lucky it was still there when I got home. If I was GardenStreet I would be thinking of changing courier or at least having a word with them they are losing you stars.”

Helpful Report

Posted 2 years ago

“Delivery of items was quick but little to no communication or tracking available. I did have an issue with one of the items of the order not being delivered and after a quick call with customer services a replacement item was dispatched on next day delivery. Overall I would, and have already, order from Garden street again.”

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Posted 2 years ago

“All aspects of purchase proceeded smoothly and product assembled exactly as advertised .”

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Posted 2 years ago

“Recently ordered triple bin store. Arrived promptly. Very friendly delivery man. Disappointed with aspects of this bin store. Advertised as top quality and as a solid build. It isn't. The front is very flimsy. Some of the wooden boards arrived broken or split. My husband had to replace them. Some of them weren't attached properly as the nails were sticking out. We feel that it would benefit from handles on the lids so added them ourselves. Overall it does make the garden look much tidier but it's quality doesn't match the high price tag.”

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Posted 2 years ago

“"Free mainland delivery" but apparently £99.99 to where I live in Scotland. Are you saying we're independent already?”

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Posted 2 years ago

“Ledbury slat edging could be better quality - wooden slats coming away from posts already. Only stapled in.”

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Posted 2 years ago

“Very polite, helpful staff. Prompt delivery on time quoted. Would definitely buy from again.”

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Posted 2 years ago

“Ordering easy. Delivered on time and courier service great. Great quality table get so many compliments, looks expensive but price amazing.”

Garden Street 5 star review on 2nd May 2023

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,587 reviews