Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Protek royal exterior. Pricey, but an excellent product. Paint arrived promptly after ordering.”

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Posted 2 years ago

“Great service,Helpfull ,friendly staff”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“From start to finish of ordering and delivery , it was a fantastic service, and I was kept in the loop with everything, the quality of my furniture is excellent and would recommend garden street to everybody, well done.”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“AVOID AVOID AVOID Told would be delivered between 9am and 3pm 4pm came around so I called and was told I was the next drop Never arrived Today I am told its been rebooked for 3 weeks time Shocking service Requested refund so we will see if that takes weeks”

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Posted 2 years ago

“Prompt delivery when chased for delivery date”

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Posted 2 years ago

“Love my bar.”

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Posted 2 years ago

“I ordered a Suncast storage box on 1.6.23, after waiting a month for the product to come back into stock. On 6.6.23 the wrong colour storage box was delivered. On 7.623 I notified Garden Street of the error and you said you'd arrange for it to be collected. DPD failed to collect the box as arranged on 9.6.23 DPD also failed to collect the box as further arranged on 13.6.23. I have made several calls to Garden Street's customer services since then but although the woman I have spoken with has been polite and tried to resolve this, it appears you are 100% dependent on Suncast sorting the issue out and they don't appear to be communicating. I have been told by your customer services yesterday and today that they have made numerous attempts to speak or elicit an email reply from Suncast, to no avail. This is very concerning that the UK distributor doesn't answer the phone or reply to emails. Are they going bust? Today, 21st June, I have requested a refund and requested confirmation from you by phone later today that this has been actioned. I have also requested a telephone call to let me know when the incorrect product is being collected. This is a largish box which is now sitting in the communal hallway of the flats i live in and is very inconvenient to everyone here. Very disappointed, especially as Garden Street appears to have no control of events.”

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Posted 2 years ago

“Delivered when promised. Very heavy but everyone loves the finished product. Excellent, thanks”

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Posted 2 years ago

“Garden Furniture - Quality product, prompt delivery arrived well packaged looks great under our pergola just in time for all the good weather. Having two table tops between the seating idea;l for drinks etc.”

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Posted 2 years ago

“Uncomplicated ordering process goods despatched promptly and cheapest on the 'net!”

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Posted 2 years ago

“Brilliant service good price delivered on time what more can you ask”

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Posted 2 years ago

“From placing the order through to popping the new product into the conservatory. Very pleased. Great service and well priced”

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Posted 2 years ago

“Received my Keter cabinet April part was broken sent photos as requested was told you would look into and get back to me still no response ?!!!!”

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Posted 2 years ago

“Excellent ordered lifetime shed got it delivered on time, the reason I didn’t give 5 star is because after I ordered the price was reduced almost £300 so when contacted them they refused to make the adjustment, and was told to cancel the order which ,means it will be delayed for few days, just couldn’t be bothered, normally when I make request when the price gone done and it was not dispatched, the company happily would refund the difference is.”

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Posted 2 years ago

“I purchased my item.I was meant to receive a Free Bag ...after 6 emails,I am still waiting ....poor Customer Service, Unfortunately, they are not really Customer Services 😕 Finally, the Free Bag has arrived, thank you Garden St. I think the Customer Services are starting to improve..”

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Posted 2 years ago

Hello, We have not had any emails from you. The item you have purchased is a Gutter Kit which does not include a free bag. Kind Regards,

Posted 2 years ago

“Brilliant. From start to delivery. And so nice to talk to a human being when phoning.”

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Posted 2 years ago

“I ordered a flymo blade and it was delivered on time and exactly the product i required.”

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Posted 2 years ago

“Took the full 10 days until delivery , but extremely well packed and now just waiting for my grandchildren to drag my bbq round from one side of the garden to its new situation.”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,587 reviews