Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,412 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to get customer advice. Quick and timely delivery!”

Helpful Report

Posted 2 years ago

“Customer services were 100% helpful in checking when my order would be despatched. Lovely friendly ladies who were very polite and friendly and couldn’t do enough to help me. They rang me back within the hour with the answer to me query.”

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Posted 2 years ago

“Wanted to order a garden dining set but had to speak to customer services first. Thankfully, you get to talk to a human being without having to go through endless options! The person I spoke to was extremely efficient and polite. I then had a problem as I had to go away unexpectedly but they very kindly deferred delivery for a few days. The delivery driver was such a helpful man who took the furniture through to my garden and put it where I wanted it to go. With so many plus points, including a good price, I would definitely use this company again and recommend it to friends and family.”

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Posted 2 years ago

“We ordered a pergola and some patio furniture. All delivered as promised, by a very helpful driver. When he saw that I was disabled he carried everything from the driveway to the back garden. This was amazingly helpful to us, and done so willingly that we can't praise him highly enough. The products themselves were exactly what we hoped for, no damage nor bits missing.”

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Posted 2 years ago

“Great website. Easy to browse and purchase LOVE the product! Very happy indeed and shall be back!”

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Posted 2 years ago

“The company, I can't complain too much about. The delivery wasn't put as far back on my drive as I had asked, which meant I had very little space for my car. The shed though, a different matter. A piece was missing from the roof panel, nails not connected to anything, pieces missing from some of the tongue and groove, not square, one door was cut wavey, the windows are flimsy and could easily be yanked open. My builders had to adjust everything. They cursed all the way through putting it up. They couldn't believe I had paid that much for such poor quality. The recommended getting a partial refund, which I haven't done, so far. I have just been too stressed and disappointed by a Mercia shed. It is up and looks ok from a distance. I know where the flaws are. It does a job, keeps my things dry.”

Helpful Report

Posted 2 years ago

“Large log store. Was put together by my builder as it’s very heavy. Looks lovey very well make and I’m now ready for winter and my large load of log being delivered. Very happy with the product and the help I was given from Garden Street. 😊”

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Posted 2 years ago

“Had the misfortune of having some damage occur in transit, but customer care sorted it out for me without any drama. Dealt with the matter courteously and with urgency. Well done Garden Street”

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Posted 2 years ago

“I had an issue with delivery - when I contacted Garden Street, they sorted it out immediately and their communication was excellent. I'm happy to say that I received the product promptly (and they were the cheapest provider!). I ordered some of the Protek Exterior paint and the quality is great! Would definitely use again :)”

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Posted 2 years ago

“Ordered an awning cover on Monday. Delivered by 10 am Wednesday. Tried it out and it fits very well. Great service, great product and brilliant delivery. Well done.”

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Posted 2 years ago

“Good service - quickly resolved issues with faulty and damaged items delivered”

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Posted 2 years ago

“The arch was delivered promptly and was reasonably easy to install. We had to buy 4 metal posts to sink into the ground and then put the supports into the posts, otherwise there would not be enough headroom within the arch. We would have preferred if the main supports were 6 inches longer so that they could be sunk directly into the ground. This would save an additional £40 in costs and make it quicker and easier to install. However, we're pleased with the overall effect and quality.”

Garden Street 4 star review on 22nd June 2022

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Posted 2 years ago

“I D ordered the palram sierra canopy best price available and delivered in 5 working days . Was updated very well with delivery time”

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Posted 2 years ago

“We ordered a Patio dining set which is superb and arrived within a week- excellent service, I would highly recommend ordering from Garden Street.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“already sent a review, green house is full of plants and cuttings”

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Posted 2 years ago

“Ordering was easy, product arrived in a timely manner and was as expected , good quality and colour as expected.”

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Posted 2 years ago

“Bought garden parasol. Very pleased with item, which was delivered promptly. The wrong cover had been sent, and it took a few calls to get the correct one delivered. They were supposed to send a return label so I could return the wrong one, but none sent - so cover is lying in my garage - bit of a waste really.”

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Posted 2 years ago

“Best price (and I shopped around), great communication and friendly fast delivery! Item(s) as described and pictured 🥰”

Garden Street 5 star review on 16th June 2022

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Posted 2 years ago

“Very good service, delivered on time, have only just managed to get the shed assembled. For the money seems good value. A bit disappointed that the price was dropped again just after I bought it.”

Helpful Report

Posted 2 years ago

Garden Street is rated 4.2 based on 7,412 reviews