Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,413 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,413 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garden Street had a good range of quality garden furniture for us to choose from. They were very helpful with telephone queries and their service was excellent throughout. Delivery was pretty quick and there were no problems with the received furniture. They are certainly recommended.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Had bin shed dumped on the doorstep on 17th April with no warning. One of the packages was damaged and one was missing. Arranged a collection and the missing package turned up. Tried to arrange for the broken piece replaced but after speaking with about 20 different people its now 7th May and no collection and no broken piece replaced. Spoke to collection agency and they can't collect till MAYBE next week that's 1 month since ordering. I'd advise to ho to Wickes. £15 more but a MUCH better service. AVOID AT ALL COSTS!!”

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Posted 3 years ago

“Stylish garden table - great quality at a competitive price.”

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Posted 3 years ago

“Quick delivery and knowledgable staff”

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Posted 3 years ago

“We recently ordered a set of ratten garden furniture comprising a sofa, 2 chairs, a storage box coffee table and set of cushions. It was reasonably easy to put together and looks fabulous. The quality is excellent and the price was really cheap.”

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Posted 3 years ago

“Very good quality Swing Seat. Thrilled to bits with it. Solid and very easy to construct, though quite heavy. Delivered as expected. Delivery man was lovely and so friendly. I offered to help but he refused and carried all the pieces himself. Very accommodating. Would definitely recommend this company.”

Garden Street 5 star review on 4th May 2022

Helpful Report

Posted 3 years ago

“Very efficient delivery, no problems with the product, all as described. Friendly, helpful delivery man.”

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Posted 3 years ago

“Excellent service on time delivery,driver even helped unpack and took pallet away”

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Posted 3 years ago

“" spent a lot of money on a garden shed nearly £1000.... when it turned up the quality compared to exactly the same shed i bought from tiger sheds was appalling, bits falling off the bottom of the shed panels etc..... not very good at all, very disappointed !!!! was expecting a lot more tbh..”

Helpful Report

Posted 3 years ago

“Going into the second week and still the missing parts have not been delivered. Still no contact from Garden Street. A £1000 of garden patio sunshade that we still cannot use. Dreadful customer service. Avoid.”

Helpful Report

Posted 3 years ago

“Excellent people to buy from. One of the metal grills on the Grill stream became distorted with bubbling. A replacement grill was replaced within days I can say no more than that how it should be and that's how it was. Andy J ( Widnes)”

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Posted 3 years ago

“Very good service would definitely recommend”

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Posted 3 years ago

“Day five and still waiting for my missing parts issue to be resolved. No contact despite my emails and calls. £1000 of patio sunshade I cannot use. Avoid and buy elsewhere.”

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Posted 3 years ago

“Very happy with order. Arrived quickly.”

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Posted 3 years ago

“After waiting over three weeks and having paid in full my order was cancelled without notice. Not very good service”

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Posted 3 years ago

“Be warned this company has no idea about customer care and will put up a brick wall if you want to return something. My simple advice is spend your hard earned cash elsewhere and get treated with a bit of respect rather than an inconvenience.”

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Posted 3 years ago

“I ordered £1000 of garden sunshade. Missing parts result in being unable to use. Contacted company twice and still no resolution. They blame their supplier. I have an expensive sunshade I cannot use. Would not recommend and dreadful customer service. Avoid.”

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Posted 3 years ago

“Product(awning) and service first class”

Helpful Report

Posted 3 years ago

“Excellent service.”

Helpful Report

Posted 3 years ago

“I ordered £1000 of patio sunshade, cover and base. Delivered with missing parts so unable to use. Called and emailed and still waiting a response. Not impressed and would not recommend.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,413 reviews