Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,587 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at great price. Item arrived on time and delivery team were efficient and friendly. Overall, a brilliant experience.”

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Posted 2 years ago

“we purchased a pergola, it arrived very quickly, was impressed by the quality, my son helped to errect it , I'm impressed by the quality and ease of putting if up,it all went very well, I would highly recommend garden street”

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Posted 2 years ago

“Excellent service. It delivered at correct time by two men. Both polite and provided excellent service. Item was at great price and was despatched quickly.”

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Posted 2 years ago

“Very competitive price and fast delivery time for an excellent planter with supplied trellis. Perfect for climbing plants to hide bins etc, with ample room for smaller plants too. Very happy customer.”

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Posted 2 years ago

“Garden Street have shown brilliant customer service by answering my query in a polite and timely manner and have supplied me with my lovely awning at the most competitive price - well done and thank you!”

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Posted 2 years ago

“Great service, fast delivery times and fab prices. Very happy with my garden furniture covers.”

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Posted 2 years ago

“So pleased to have found * GARDEN STREET * great products at reasonable prices add this to brilliant service & you have Garden Street My go - to 1st garden store”

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Posted 2 years ago

“Bought Churney Valley Arbour, cheaper than other suppliers. Ordered and delivered within 4 days. Couldn’t be happier with product, price and service”

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Posted 2 years ago

“Order of 6 x 0.5kg bags Rolawn Seed and Turf Topsoil. Online ordering was easy. Living in the North East of Scotland, I'm used to difficulties and delays in delivery. At the end of the 7 days estimated delivery I had to email customer services as there was no update to my order status and I was getting concerned. They emailed back straight away to tell me the delivery was scheduled for later that day. Updates then started coming in from the courier who turned up bang in the middle of the delivery window. I'm giving 5 stars due to the quick response from customer services and that there was no difficulty in delivering to this part of Scotland.”

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Posted 2 years ago

“Amazing service and good advice given”

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Posted 2 years ago

“awning cover sent will not fit awning when still in wall brackets garden street have given totally negative replies to my mails and have refused to refund me would never use this company again they are the worst company i have ever dealt with the returns and refund policy is total utter rubbish”

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Posted 2 years ago

“Poor customer service. Very slow to communicate. Item yet to arrive, website states 1-2 week’s delivery currently on week 4 and no item! Chased but takes a week to respond ! Would not use this company again”

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Posted 2 years ago

“Appalling customer service. Can’t leave feedback on item as still not arrived !!! 1-2 weeks delivery on website now on week 4 and still no item! Would never use this website again.”

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Posted 2 years ago

“This company sells poorly-made junk. I bought a patio table and chairs and just over a year later they're already starting to rust and the plastic feet are all broken. Avoid”

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Posted 2 years ago

“Furniture is great, just what we wanted. Delivery was just as they said, was kept informed with an update on times. Regards Charles”

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Posted 2 years ago

“Good price, fast delivery and good customer service. Parasol base was missing but delivered the next day Highly recommend”

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Posted 2 years ago

“Initially item was out of stock when ordered and offered a full refund; however, Green Street advised a fresh delivery date and it arrived before the expected date so glad I waited for the later delivery as I am more than happy with the canopy. Took approximately 5 hours to build with the help of my son. Definitely at least a 2 person job. Very clear instructions and all parts/fixings were present.”

Garden Street 5 star review on 17th July 2023

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Posted 2 years ago

“You need to check your facts before you ask for feedback on my purchase. The item I ordered was showing as in stock, after I paid for it I was then told it was unavailable and received a refund, so I can't tell you if I am happy with the item!”

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Posted 2 years ago

“Good product and quick delivery”

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Posted 2 years ago

“Have not fitted them yet, but they look good quality and were a decent price.”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,587 reviews