Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,412 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the service I received, I will not be buying anything from them again.”

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Posted 2 years ago

“1st class service and excellent product”

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Posted 2 years ago

“Well revived the goods and it was what I wanted!”

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Posted 2 years ago

“I bought a very reasonable priced shed and was very impressed with customer service and delivery (delivery driver was very helpful and professional) Would highly recommend and use again.”

Garden Street 5 star review on 3rd October 2022

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Posted 2 years ago

“Excellent service, so pleased we chose this swing we have spent hours sat in the garden on it and the added bonus of growing plants up the sides, would definitely recommend”

Garden Street 5 star review on 30th September 2022

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Posted 2 years ago

“Lovely items thank you.Nicely packaged too”

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Posted 2 years ago

“Started well but let down by customer service who say manufacturers have 3 days to respond to a problem which, as they do not submit a problem for 2/3 days, means a long wait but then added to that, customer services do not seem to chase a response. It took something like 3 weeks for me to receive missing parts which gave important stability to the shed and which was the last part of the structure to be attached. Fortunately good weather and sheltered position meant the bin store didn't collapse!! Hence my reason for rating”

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Posted 2 years ago

“Very happy with our shed went up very well. Albeit taking time as came in many pieces.”

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Posted 2 years ago

“Quality of the goods is good but prefer to receive a call before delivery and the delivery guy just drop it outside my house and refer to help to move into the garden.”

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Posted 2 years ago

“my wife purchased a large 8-seater rattan dining set with a parasol for my birthday, which was delivered on time and straight to my patio. Good service GardenStreet.”

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Posted 2 years ago

“As described and good quality Easy to put together with some instructions”

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Posted 2 years ago

“Very flimsy, takes a long time to put up. No base !! Takes a huge amount if time to adjust once put up. very disappointed!!”

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Posted 2 years ago

“I had a couple of issues with my last purchase but the lovely staff at Garden Street went over and above to sort them out. Very happy with my purchase and would recommend them and wouldn't hesitate to purchase from them again.”

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Posted 2 years ago

“I purchased a Rowlinson premier potting station at over £200. When it arrived it was very damaged as it had not been packed in anything but thin plastic. So, the whole thing was obviously flying about during transit and wood got broken and split and the metal table top very bent. I emailed Garden street to explain the problem and to warn them how the item was not packed. I did receive a reply asking for pictures. I am not very tech savvy and emailed to say so and explained I didn't wish for a refund just to warn them this was not acceptable. I received another reply asking again for pictures. I feel if someone takes the time to inform a company of a problem they should be grateful and follow up to make sure it doesn't not happen again.Luckily my Husband is clever and was able to rectify the problem I won't be buying from this company again as I did not feel a valued customer.”

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Posted 2 years ago

“The furniture arrived on time in large boxes which the driver refused to take round to the back of the house. I was in hospital at the time so my wife had to unpack the boxes and carry the settees, chairs and table around to the back of the house on her own. Apart from that bad experience, we love the dining set and have used it many times when the weather has alowed.”

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Posted 2 years ago

“Very prompt delivery, service very efficient. I am very happy with purchase of garden furniture.”

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Posted 2 years ago

“Excellent quality and design. Very pleased.”

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Posted 2 years ago

“Very efficient service and a good product”

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Posted 2 years ago

“Delivered promptly and item as expected”

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Posted 2 years ago

“Highly reccomend this if you have thr L shape sofa. Covers the whole thing very easily. Straps to hold it down. Highly reccomended”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,412 reviews