Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,412 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great arbour - exactly what we wanted. Good quality and sturdy construction. Delivery was prompt and as described. Attached a video of us building and decorating. Nice addition to garden :)”

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Posted 2 years ago

“Provided what we ordered in good time and looked o`k. But the door joints cant stand the weight of the glass. within hours the doors wont close.”

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Posted 2 years ago

“Ordered a awning cover. It arrived on time and as described”

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Posted 2 years ago

“We purchased a table top patio heater and it was delivered three days later as promised. Very impressed with both speed of delivery and price of heater. Would certainly use Garden Street again.”

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Posted 2 years ago

“Very good service, advice and after sales. Thank you.”

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Posted 2 years ago

“There were problems with warping of one of the seat pieces and with the table top - however both were resolved quickly by Garden Street with replacement parts being sent. It was difficult to see the issues until you tried to put the pieces together as this was my first time building something like this”

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Posted 2 years ago

“Brilliant product, speedy delivery and excellent service. Churnet Valley Log Store 4x6 - exceptionally quality, well built and delivery driver was a star, tried not to let me help (maybe because I’m a small built female 😁), explained each part, how to maintain and checked he was handing over the right bag of screws and assembly instructions. I will definitely use Garden Street again, maybe it’s time for a new shed soon … THANK YOU PS - we put it together in less than half an hour!!”

Garden Street 5 star review on 5th September 2022

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Posted 2 years ago

“Couldn’t fault this product. My order was delivered exactly as promised and I was given a 2 hour notification of delivery. Slight hiccup with one of the parts ,but that was quickly resolved by Chris at Vitavia who could not have been more helpful. Would not hesitate to recommend this product and the company for quality and customer service.”

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Posted 2 years ago

“Over the moon with this awning. Fantastic service too. I lost one of the fixing bolts down the cavity of my wall, after getting in touch with them they kindly sent me a new one free of charge. Can't thank you enough.”

Garden Street 5 star review on 25th August 2022

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Posted 2 years ago

“Ordered 6x6 garden bar but got sent a 6x4 garden bar”

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Posted 2 years ago

“Any supplier who processes my orders efficiently, achieve there promises on delivery, sell quality products at competitive prices, makes me happy! Garden Street make me very happy!! From my experiences dealing with Garden Street, I would certainly recommend this supplier. Top Draw!!”

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Posted 2 years ago

“Excellent goods fast and prompt service backed up by a phone call to arrange delivery would definitely recommend”

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Posted 2 years ago

“Good product, very well delivered.”

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Posted 2 years ago

“Excellent product and quick delivery. Thanks”

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Posted 2 years ago

“came upon this company quite by chance, but after receiving my Arbour I was quick to order an Arch from them, they delivered on time the goods were first class and the drivers so pleasant I could have happily have adopted them, yes I would recommend this company”

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Posted 2 years ago

“Thank you. Excellent as always! Great service and quality products.”

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Posted 2 years ago

“The furniture was promised within 10 working days. After the 10 days and no sign of the furniture, I emailed asking for a delivery update. It turns out the furniture had been ‘lost in transit’ (yeah right) and did not arrive for another 8 days. So 18 working days of the summer without furniture. Not happy at all. Secondly, the cantilever parasol is faulty. After only a week the pole has bent and the parasol is not able fix in position over your table, so any slight wind and the parasol moves away from the place of shade to expose yourself and your guests to full sun every few minutes. When I contacted Garden Street, I was told “ Unfortunately there is nothing we are able to do due to no fault or damage to the product.” Stay clear of this company. All they’re interested in is your money.”

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Posted 2 years ago

“Es ist nicht das erste Mal, dass ich bei Ihnen bestelle, es ist sehr angenehm, mit Ihnen zu arbeiten, danke für den Service und die schnelle Lieferung”

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Posted 2 years ago

“Good around service . Delivery was good . The goods where good . Will definitely be using them again .”

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Posted 2 years ago

“This company should be avoided at all costs”

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Posted 2 years ago

Garden Street is rated 4.2 based on 7,412 reviews