Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,628 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,628 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very friendly service from the delivery company both on the phone and in person”

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Posted 5 years ago

“Terrible company awful customer service one of the worst ever had that just don’t care about the customer”

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Posted 5 years ago

“I placed an order on and paid for an item which I received a stock notification for. Later that day I received an email to say that the item I had order was no longer in stock and they would not be able to fulfill the order. I had to speak to customer services, who were very polite, and processed my order cancellation right away. Unfortunately the refund was not processed and the funds were not returned to my credit card. It wasn't until I received a credit card bill that I realized. I made another call to customer services who apologized for the error and replaced the money straight away without any hassle. Thank you”

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Posted 5 years ago

“Have had no communications when my green house will be artiving”

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Posted 5 years ago

“We were very pleased with the service from Garden Street - the product was delivered within the timeframe advertised. I cannot comment precisely on the item as it was a gift for our son’s 40th birthday but I do know he was delighted with it and can’t wait to use it (it was a bbq table so may not be used this year.)”

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Posted 5 years ago

“I have already done this, but as I still haven't received the goods and still don't know when they are coming, how can I write a sensible review, come on, get you're act together and don't send out such requests until a couple of weeks after delivery, probably a month in the case of such items as Carports”

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Posted 5 years ago

“Review this rubbish can’t wait...paid nearly£600 and it’s cost me nearly £200 to make this weatherproof All done by paid professionals I hired...it arrived and in erection roof felt was split in half and 3 glass windows broken..rain forecast...so I had to think quickly and purchase roll of feltb(their replacement arrived 3 weeks later which would have left chalet soaked) 3 panels sides and back let the rain pour in next day as the slats weren’t overlapped (sent photos) No offer to send replacements...Paid to have slats sealed ...they offered me to send back which meant demolishing it at more cost...Rubbish quality ...Horrendous experience ....costly mistake purchasing this chalet...no recourse and no constructive help...photos to prove all statements”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. You advised us of issues with your order after continuing to assemble and modify the building yourself. Whilst we were not given the opportunity to resolve for you we did advise that we could send out replacements or should the item be disassembled we could collect for a full refund. You did advise us of the parts you wished to have replaced, which we dispatched promptly to you. You advised us that you disposed of these. Whilst we apologise once again for the condition of the initial parts, we have offered assistance in order to resolve as promptly as possible. Kind Regards.

Posted 5 years ago

“Twice I have ordered products, my payment was taken, and then only when I chased up the delivery both times have I been told that the items haven't come into stock. Again.”

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Posted 5 years ago

“Great product, just what I wanted. Easy to assemble by 76 yr old woman on own! Excellent speedy delivery. Thanks.”

Garden Street 5 star review on 21st October 2020

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Posted 5 years ago

“Easy, professional, friendly and efficient. Hands down best service I've had in a long time. Will be the 1st place I go to in the future if this is how they do things. Thank you”

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Posted 5 years ago

“Pleasant shopping experience and good quality items”

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Posted 5 years ago

“Our shed has met all our expectations and we are very pleased with all aspects of the service we received - the delivery man in particular was extremely helpful. Definitely recommend Garden Street and hope to use again in the future.”

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Posted 5 years ago

“Excellent service, the best price I found & their live chat is extremely helpful on queries in relation to delivery”

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Posted 5 years ago

“Paid for an item on pre order. Contacted them to see where it was when due a month later - they hadn’t been in touch with their supplier but then did so and I was told it would be delayed a further two months. Asked for a refund which I received but they short changed my refund as well. Would not use or recommend.”

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Posted 5 years ago

“Overall the service I received was very good. When I rang to change the delivery date the person on the phone was efficient and helpful in a cheery way. The delivery man was also very helpful as he arranged the panels and fixings in a neat pile for me.”

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Posted 5 years ago

“An absolute pleasure to deal with. Quality item with quality service. Would highly recommend and will certainly use again 5*”

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Posted 5 years ago

“Unfortunately, we weren't informed of a delivery date and when we returned home the arbour had been left at the front of our house, where it could have been picked up by anyone. Also, the packaging was split and nail/screws were all over the gravelled drive. We couldn't find a lot of them in the gravel and had to purchase more from our local hardware store. Very disappointed in the service :(”

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Posted 5 years ago

“Easy to use website , speedy delivery Product as described. Need to devise some way of stopping rain from pooling in the chair seats”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Totally great service and a fantastic product.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,628 reviews